• Approach, greet and offer assistance to customers
• Perform vehicle inspection and/or test drive
• Recommend repair scope and/or service measures/recall and provide repair cost /time estimate
• Explain coverage of warranty and goodwill claims
• Provide customer mobility options during job order acceptance
• Promote actively further Aftersales services and products
• Keep customer schedule commitments/obtain approval and inform the customer promptly about possible changes
• Coordinate with Quality Assurance that the correct work has been performed
• Issue proforma invoice and ensure that all relevant paperwork is completed
• Handover customer vehicle in a professional manner and explain the invoice
• Handle customer complaints as well as escalate special cases to Reception Supervisor
• Implement customer lifecycle follow-up measures such as regular maintenance reminders to increase customer loyalty
• Share knowledge and best practices about customer handling with other employees
• Familiarize regularly about new products and technologies
• Provide regularly customer feedbacks to Reception Supervisor
• Provide detailed customer information across all departments as required and in line with information security regulations
• Facilitate update of customer database and records with relevant Aftersales information
• Another assign by reporting manager.

• Any graduate with Mechanical or Mechatronics
• At least 2 years’ experience in Automobile service field
• Strong knowledge of Automobile products
• Good communication, interpersonal and presentation skills
• Well knowledge about customer service
• Good command of English is a preferable