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Service Monitoring Engineer

ZTE Myanmar Company Limited
| ရန်ကုန်တိုင်း
Verified This job has been verified by the company as a real job vacancy.
04 Nov 2019
Recruiter active 5 days ago The recruiter at this company was last active reviewing applications.
ရန်ကုန်တိုင်း
Verified
Recruiter active 5 days ago The recruiter at this company was last active reviewing applications.
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Service Monitoring Engineer

ZTE Myanmar Company Limited
ရန်ကုန်တိုင်း

Service Monitoring Engineer

ZTE Myanmar Company Limited
Recruiter active 5 days ago The recruiter at this company was last active reviewing applications.
Myanmar - ရန်ကုန်တိုင်း
Verified This job has been verified by the company as a real job vacancy.
| ရန်ကုန်တိုင်း
04 Nov 2019
Verified
Recruiter active 5 days ago The recruiter at this company was last active reviewing applications.

လုပ္သက္အဆင့္

Experienced Non-Manager

အလုပ္အမ်ိဳးအစား

Engineering, Technical, HSE

Job Industry

တယ်လီဖုန်းဆက်သွယ်ရေး

အနိမ့္ဆံုး ပညာအရည္အခ်င္း

Bachelor Degree

Job Type

Full Time

လုပ္ေဆာင္ရမည့္တာ၀န္မ်ား

A Fantastic Opportunity for ...

1.Work in SOC (Service Operation Center) and responsible for Service Quality & Customer Experience monitoring.
2.Monitor VIP users experience KQI via Big Data Tool and create Trouble Ticket (TT) via OSS Tool when KQI alarm detected.
3.Monitor KQI of dedicated area and create TT when KQI alarm detected.
4.Trace TT & Work Order (WO) status from created till closed, including call, send message or mail to troubleshooting team.
5.Escalate to management during TT & WO analysis and handling according according to SLA.
6.Create hourly/daily/weekly/monthly reports via Big Data Tool and OSS Tool.
7.Basic analyze for some common alarms according to experience database before escalating to SOC Analysis Engineer.

Open To

Male/Female

လိုအပ္ေသာအရည္အခ်င္း

1.Must hold a bachelor degree or any other relevant degree.
2.More than 2 years experience in NOC (Network Operation Center) FO (Front Office) or relevant work.
3.Basic knowledge of Telecommunication fields like Core Network and Wireless Network.
4.Understand workflows and processes.
5.Excellent written and verbal communication in English and interpersonal skills.
6.Good at MS Office.
7.Willing to learn, active and positive.

What We Can Offer

အက်ိဳးအျမတ္

• Rewards for over performance
• Phone Bill Allowance
• Overtime Payment

ထူးျခားခ်က္မ်ား

• You can make a difference

အခြင့္အလမ္းမ်ား

• Learn new skills and techniques
သက္တမ္းကုန္သြားပါျပီ
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လုပ္သက္အဆင့္

Experienced Non-Manager

အလုပ္အမ်ိဳးအစား

Engineering, Technical, HSE

Job Industry

တယ်လီဖုန်းဆက်သွယ်ရေး

အနိမ့္ဆံုး ပညာအရည္အခ်င္း

Bachelor Degree

Job Type

Full Time

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