Key Responsibilities Greet visitors and clients warmly and direct them to the appropriate person or meeting room. Answer, screen, and forward incoming phone calls while providing accurate information. Maintain office security by following safety procedures and controlling access via the reception desk (monitoring visitor logs, issuing visitor badges). Receive, sort, and distribute daily mail, packages, and courier deliveries. Maintain and organize physical and digital filing systems, records, and databases. Order front-office supplies and keep an accurate inventory of stock (stationery, pantry, hygiene supplies). Assist with meeting preparations, including booking conference rooms, setting up equipment, and preparing refreshments. Coordinate travel arrangements, flight bookings, and hotel accommodations for staff and management when required. Handle basic expense tracking, petty cash management, and submit utility bills or supplier invoices to finance. Ensure the reception area, lobby, and meeting rooms are tidy, presentable, and properly maintained. Liaise with building management, cleaning staff, and maintenance vendors for office repairs and services. Provide ad-hoc administrative support to HR, Operations, and other departments as needed.
ERP Implementation: Responsible for the successful implementation of application software and ERP solutions. Client Support & Resolution: Answer customer inquiries via phone, email, and in-person; acknowledge, handle, and resolve customer complaints effectively. Documentation & Reporting: Prepare necessary documentation, user manuals, and technical reports; maintain detailed records of customer interactions in the system. Customer Success: Encourage customers to complete feedback surveys and maintain strong client relationships. Team Collaboration: Participate actively in team-building activities and handle other tasks assigned by management.