Develop Key Account Customers list and increase the Active Key Account Customers list of Makro Myanmar Analyze the results (weekly, monthly and quarterly) of the Key Account Customers in terms of turnover, profits, loses, margin, average buying, frequency on the yearly and monthly base to make the right decisions to improve the situation and to use the information to be key input of developing effective plan Plan and to organize the Key Account Customers approach in due time in order to anticipate the main events and needs Collect the Key Account Customer Demands, Expectations and Needs and then propose solutions and alternatives to them in a short terms view To survey (deliver inputs and monitor) the market in order to know what Competitors are doing to allow MAKRO to react and to adapt its Strategy Work closely with Store Customer Development team and O2O team to develop effective customer activities plan by individual Key Account Customer on a regular basis Ensure good working relationship with internal and external customer in achievement of optimum customer satisfaction Respond to develop the Sales & Profit and number of valuable accounts as KPI Deal with the Influence and Decision Maker of Key Account Customers to succeed the Top Line and Button Line target Effective problem solving for customers’ satisfaction in primary level and find solution Perform any other duties as may be assigned.
1. B2B O2O Workflow & Fulfillment Management Design, implement, and continuously improve O2O operational processes, including Click & Collect, Ship-from-Store, and Omnichannel Returns. Oversee inventory synchronization across physical distribution networks, stores, and online systems to ensure real-time accuracy and prevent overselling. Manage partnerships with third-party logistics providers, freight forwarders, and last-mile delivery services to guarantee strict adherence to Delivery Service Level Agreements. 2. System Integration & Data Analytics Collaborate with the Marketing Team, IT, and technical teams to monitor and troubleshoot operational integrations between POS, SIM, Assisted Sales, and E-Commerce backend systems. Analyze operational KPIs such as fulfillment cycle time, order cancellation rates, and logistics costs, route efficiency to identify bottlenecks and implement data-driven solutions. 3. Store Enablement & Training Develop Standard Operating Procedures for in-store staff regarding B2B O2O order picking, packaging, and client handovers. Conduct regular training sessions for Store Managers and frontline operations staff to ensure high adoption rates of O2O tools and a digital-first mindset. 4. Cross-Functional Collaboration Work closely with Marketing and Merchandising teams to ensure stores and fulfillment centers are operationally prepared with inventory, staffing, and tech setup for upcoming O2O campaigns and wholesale promotions. Act as the primary escalation point for unresolved operational glitches affecting the wholesale client’s omnichannel journey.
Support the Legal Manager in handling legal consultation requests from all departments Support the transfer process and documentation related to company business Coordinate with government offices (township, district, etc.) for document processing Maintain and organize legal documents, licenses, and permits and track renewal dates for licenses and assist in timely submission Assist in preparing and drafting basic legal documents, contracts, and notices Support in collecting information and documents for legal cases or disputes Liaise with internal departments for recommendation, document collection and clarification Perform other duties and ad-hoc tasks assigned by the Manager
Identify suppliers who can co-develop products Cooperate and maintain good relationship with suppliers who are reliable in providing products. Commits to all agreements made with the suppliers (i.e. invoice control arrangements, price differences), all of which are subject to a written contract or confirmation Conduct market research and analysis to identify products that can be developed and adopted. Coordinates with concerned Director, Sr. Buyer and Buyers to identify existing shelf-products that are sellable and can generate desired sales and profits if developed and marketed as Fresh Food / Dry Food Products Monitors the performance of Fresh Food / Dry Food Products, identify route causes of shortfall and plan actions to improve performance Work with Marketing team to develop new launch activity in stores to drive sales Ensure that products being developed match or better quality than benchmarks and priced lower than the benchmark according to brand positioning. Work with Marketing team to produce an effective Makro Mail Program, to achieve sales budget and profit targets. Feedback market information, competition information, projects, sales and profit results to line manager and supported team Give all necessary information and documents (i.e. article, supplier, ordering, promotions) to the stores Make regular store visits to detect operational problems and follows-up on product quality and presentation.
Support create content for social media marketing Maintain website & all CSR communications Prepare document & co-ordinate with finance for monthly payment to vendors Ensure smooth process for OI signage installation Plan timeline & execute all processes related to OI signage (with commercial & vendor) from beginning to the end. Ensure smooth & completed end-to-end YCDC process Approach business to sell media signage in-store & online to gain additional income
Study and understand in retail business requirements and operational flows Serve as the first point of contact for end-users seeking technical assistance, and provide solutions Perform onsite or remote troubleshooting on technical issues, including but not limited to, network, servers, workstations operating system, software and hardware issues Record events, problems and their resolution in logs Perform weekly and monthly routine server, network, and workstation administrations and maintenance tasks Perform administration for IT services as appropriate and required, including but not limited to, user accounts, file/print, backup/restore, storage, e-mail Perform server, network, workstations and other IT project setup and installation Require to work and participate in project as required, including non-business hour deployments (e.g. nights and weekends) Cross-support other IT team members’ functions and responsibilities if needed. Travel within Myanmar and oversea as needed for training or projects
Conduct workforce forecasting and ensure optimal staffing levels to meet business needs. Partner with the operations team to anticipate and fulfill staffing demands. Facilitate onboarding and orientation for new hires, ensuring a smooth transition. Act as a key HR business partner to the store operations team Foster a positive workplace culture through engagement activities, team building, and conflict resolution. Manage grievances, disciplinary actions, and handle employee disputes as per company policies. Manage payroll, leave, attendance, and employee records in coordination with the HR team. Maintain accurate employee records and ensure confidentiality in all HR transactions.