1. In-Store Sales & Customer Service Greet and assist customers in a warm, professional manner Understand customer needs and recommend suitable jewellery pieces Explain gemstone types, designs, craftsmanship, and pricing clearly Provide a premium shopping experience to build long-term customer trust Handle objections and guide customers toward informed purchasing decisions 2. Online Sales & Customer Engagement Respond to customer inquiries via Facebook, Instagram, Messenger, and other platforms Share product details, images, videos, and pricing accurately Guide customers through the online purchase process Follow up with potential leads and convert inquiries into sales Maintain prompt, polite, and professional communication at all times 3. Product Knowledge & Presentation Develop strong knowledge of gemstones, diamonds, gold, and jewellery designs Stay updated on new arrivals, collections, and promotions Assist in displaying and arranging jewellery attractively in-store and online listings Ensure product information shared is accurate and consistent 4. Sales Targets & Performance Meet and exceed monthly sales targets Actively promote high-value items and new collections Contribute to overall store revenue growth through upselling and cross-selling 5. Inventory & Store Support Assist in stock checking and basic inventory management Ensure jewellery items are handled with care and security procedures are followed Support store cleanliness, display arrangement, and visual merchandising 6. Customer Relationship Management Build long-term relationships with repeat customers Maintain customer records and follow-up lists Encourage referrals and repeat purchases through excellent service