• Prepare and send service reports to clients. • Inform clients about service schedules and changes. • Handle customer inquiries and complaints professionally. • Coordinate with the Operation Team for service-related matters. • Follow up on service issues and ensure timely responses. • Maintain proper customer and service records. • Perform other customer service and office-related tasks as assigned.
Must have good grammar and spelling skills. Must have strong research skills and prioritize accuracy of information. Must be able to effectively manage and handle the page. Must be able to complete tasks within deadlines. Must be able to collaborate effectively with the Digital Marketing Team. Must be proficient in using tools such as Microsoft Word and Google Docs. Must have a good understanding of social media platforms such as Facebook, Instagram, and TikTok.
Handle full set accounts and deliver timely and responsible for monthly closing activities Maintain and reconcile general ledger accounts including AP, AR and Fixed Assets Ensure timely completion of all balance sheet schedules and account reconciliations Supervise junior accounts staff Check all source documents, payment vouchers, bank receipts etc. Monitoring of daily bank balance and monthly bank reconciliations Prepare SOA and chasing customers for payment in timely basis. Undertake additional tasks and responsibilities when required or as instructed