Singapore
လွန်ခဲ့သော 5ရက်
Job Title: Account & Operations Executive Type : Permanent, Full-Time (Remote) Reports To : Director Job Description The Account & Operations Executive is responsible for managing day-to-day financial operations and ensuring accurate documentation, reporting, and coordination with external accounting partners. This role plays a key part in maintaining financial transparency, supporting project-level accounting, and enabling smooth cash flow for all company activities. Standard Operating Procedures (SOPs) are provided to guide each task in detail. Job Responsibilities Vendor & Supplier Payments Manage and process payments for all external suppliers and service providers Ensure accuracy and timeliness in disbursements Maintain detailed records of all outgoing payments Customer Project Bookings & Documentation Make bookings for project-related services (flights, hotels, tours, etc.) Ensure all confirmations are well-documented and filed Track booking statuses and payment schedules Invoicing & Financial Documentation Prepare and issue: Customer invoices Receipts Payment vouchers Staff expense claims Ensure all financial documents are complete, accurate, and properly filed Bank & Transaction Management Maintain supporting documents for all monthly financial transactions Reconcile company bank accounts including: DBS Airwallex YouBiz Payroll Coordination Compile and submit payroll data (salaries, claims, leaves) to our accounting firm, Innosolv Ensure timely and accurate monthly submissions Bookkeeping & Firm Communication Liaise regularly with Innosolv for monthly bookkeeping Provide all necessary documents, clarifications, and updates promptly Financial Tracking & Analysis Monitor payables and receivables across all customer projects Maintain updated records of cash flow and project balances Support internal reporting with up-to-date financial data Profit & Loss Monitoring Track and calculate profit & loss for each customer project Generate regular P&L reports for internal financial reviews Ad-Hoc Tasks Support other team members or departments with cross-functional duties when required Qualifications Diploma or higher in Accounting, Finance, or Business Administration Experience in project-based accounting or SME financial management preferred Strong attention to detail and high accuracy in documentation Proficient in Microsoft Excel and basic accounting tools Good communication skills and ability to liaise with external firms Good working proficiency in English is required (able to write emails, handle invoicing, and communicate clearly with team and partners) Self-motivated and organized, with the ability to meet tight timelines Working Conditions Remote-based role; full-time position Flexibility to work across different time zones as required Availability for occasional virtual meetings outside standard working hours Must have a reliable laptop and stable internet connection Salary & Benefits Base Salary: Up to MMK 7-9 Lakhs/month, based on qualifications and experience Team Bonding: Monthly team-bonding activities. Up to S$20 per month is funded for each confirmed employee. Flexible Working Hours Medical Expense Claim: Up to S$20 per claim (max 5 times a year) with a valid receipt upon confirmation of employment No Medical Leave Bonus: S$150 bonus for no medical leave throughout the year, or S$50 for taking only up to two days upon confirmation of employment
The Sales Executive will be responsible for handling customer enquiries across multiple platforms and driving sales through effective and attractive communication. Sales will be the main responsibility, with partial administrative and operational support required. The candidate must understand the right and professional way to reply to customers, ensuring clear, polite, and effective communication at all times. This role involves managing enquiries via social media, email, and WhatsApp Business, converting leads into confirmed bookings, and maintaining excellent customer relationships. The role will also provide partial operational support after sales confirmation. The ideal candidate must have proven sales experience, be proactive, customer-oriented, and able to work independently with minimal supervision. Job Responsibilities 1. Customer Enquiry Management Handle and respond promptly and professionally to enquiries from social media platforms, enquiry emails, and WhatsApp Business. Reply to all incoming enquiries in a structured and professional manner that represents the company brand appropriately. Provide accurate information on tours, services, and promotions to potential customers. Actively follow up with customers after initial replies to increase the chance of conversion. Communicate attractively and persuasively to encourage conversions and build customer trust. Maintain proper documentation of customer interactions and follow up when necessary. 2. Sales & Conversion Sales is the core responsibility of this role. Understand customer needs and recommend suitable tour packages. Take ownership of sales enquiries from first contact until deal closure. Confidently close sales deals generated from customer enquiries. Follow up with leads to convert enquiries into confirmed bookings. Track sales progress and update the Director regularly. Work closely with the operations team to ensure customer bookings are processed smoothly. 3. Social Media & Online Platforms Take responsibility for admin access and enquiry handling across all social media (SM) platforms. Manage and respond to enquiry messages on Facebook, Instagram, and other social platforms. Support customer engagement activities, including replying to comments, messages, and online feedback. Coordinate with the content team to share customer insights that can improve marketing strategies. 4. Customer Relationship Management Provide excellent customer service to ensure a positive customer experience. Handle basic customer concerns or escalate to the appropriate department when needed. Maintain and update customer records consistently and accurately. 5. Operations Support (Partial Responsibility) Provide post-sales operational support related to confirmed bookings. Assist with basic itinerary preparation, booking coordination, confirmations, and simple amendments. Support internal teams to ensure smooth execution of confirmed sales. 6. Coordination & Support Provide partial administrative support related to sales and customer enquiries. Liaise with internal teams to ensure accurate information is given to customers. Assist in preparing simple sales reports and tracking enquiry performance. Support ad-hoc tasks assigned by the Director related to sales, customer service, or operations support.