(CRM Management, Customer Relationship, Customer Follow Up & Report) • Build and maintain strong relationships with existing customers to increase loyalty & repeat sales • Conduct regular follow-ups via call, message, or visit to maintain long-term relationship • Develop and manage customer reward & VIP/Top customer's programs to improve the sales & retention • Analyze customer's sales data and campaign performance • Work closely with sales, product and management teams • Prepare weekly & monthly CRM reports
Must have strong knowledge and understanding of Procurement and Logistics operational processes. Must be familiar with MACCS System, Tradenet, and import/export license processes. Candidates with a procurement background, strong supplier relationship management skills, and the ability to handle both local and overseas purchasing processes will be given priority.
Manage daily sales and marketing operations, including branding activities, sales growth initiatives, and customer satisfaction. Lead, supervise, and monitor Sales & Marketing team performance, ensuring targets and KPIs are achieved. Develop and manage annual sales budgets, forecasts, and expenditure plans. Conduct market research and analysis, providing insights and sales forecasts for management decision-making. Monitor competitor products, pricing, and marketing activities within the region. Identify new marketing opportunities, market trends, and customer requirements to support business growth. Develop and expand distribution channels by identifying and managing suitable distribution partners. Identify and pursue new business opportunities, partnerships, and potential deals. Build and maintain strong relationships with key customers and strategic partners. Promote company products and services to meet client needs and foster long-term customer relationships. Plan and execute sales and marketing programs for existing and new customers in collaboration with the PR team. Provide sales training and coaching to branch staff when required.
Conducting market research and analyzing data to identify and define customers. Organizing customer meets, and events and maintaining good customer relationships with existing and potential customers Updating customer databases and using a customer relationship management system Execute marketing plans, advertising, campaigns and support branding activities Collaborate with internal departments to find optimal marketing solutions Working with the sales team to develop targeted sales strategies Creating and presenting sales performance reports.
Managing master data, including creation, updates. Provide quality assurance of imported data, working with quality assurance analysts if necessary. Processing confidential data and information according to guidelines. Helping develop reports and analyses. Managing and designing the reporting environment, including data sources, security. Develop and implement databases, data collection systems, data analytics and other strategies that optimize statistical efficiency and quality. Perform valid and reliable market research SWOT analysis
To record daily income and payment to Accounting store Prepare required General ledger, Journal Entries. Prepare AR/AP weekly/monthly report. Prepare monthly bank reconciliations and financial reports and associate notes. Prepare documents for filling. Ground stock. Chocking. Assist internal control procedures. Ad-hoc duties assign by CA.