Operation Oversee day-to-day operations of the transport department across all branches. Ensure timely deliveries through efficient route planning and vehicle allocation. Coordinate between departments to streamline workflows and minimize delays. Maintain discipline and professionalism among drivers and operations staff, including implementing company policies and procedures. Monitor daily KPIs and trip allowances to ensure operational targets are met and take corrective actions where necessary. Customer Service Continuously evaluate and improve transport processes with a focus on enhancing customer satisfaction. Implement strategies to improve service quality, reliability, and responsiveness. Conduct training programs to enhance driver behavior, safety, and customer interaction skills. Maintenance Lead and manage an in-house team of mechanics to ensure timely, high-quality maintenance for the entire fleet. Develop and enforce preventive maintenance schedules and procedures to reduce breakdowns and extend vehicle lifespan. Monitor vehicle performance, ensure compliance with safety regulations, and maintain accurate service records. Maintain vehicle downtime below a defined threshold (e.g., under 3%) to maximize fleet availability and utilization. Operational Optimization Maximize fleet utilization by leveraging TMS (GPS, sensors, and cameras) to track performance and optimize routes based on demand patterns. Continuously review and improve operational systems to enhance efficiency and boost overall performance. Ensure all trucks meet licensing, registration, and regulatory standards, keeping documentation up to date with timely renewals. Propose and implement improvements and process restructuring to align with company objectives. Budget Management Develop and oversee the annual budget for the transport department. Regularly monitor financial performance against the budget, identify any discrepancies, and take prompt corrective actions. Maintain tight cost control across key areas, including fuel, maintenance, staffing, and procurement. Design and implement strategies for cost reduction to improve overall financial efficiency.
Source and evaluate suppliers for transportation services, warehouse services, maintenance spare parts and third-party logistics services. Negotiate pricing, contracts and service-level agreements to achieve cost savings and value for money. Process purchases requisitions and purchase orders accurately and in a timely manner. Track and ensure on-time delivery of goods and services to meet operational needs. Maintain accurate records of procurement activities, contracts and supplier information. Conduct regular supplier performance reviews and resolve any delivery or quality issues. Collaborate closely with transport operations, warehouse and finance teams to ensure seamless procurement support. Assist in preparing procurement reports, budgets and cost analyses. Ensure adherence to company procurement policies and relevant regulatory requirements.
The Quality Management Representative (QMR) is responsible for maintaining and improving the company’s Quality Management System (QMS) in line with ISO 9001:2015, customer requirements, and relevant industry standards. Key Responsibilities Implement, maintain, and improve the QMS according to ISO 9001:2015. Monitor processes, conduct gap analysis, and identify improvement opportunities. Ensure compliance with laws, regulations, customer requirements, and quality standards. Plan and conduct internal audits and coordinate external/customer audits. Maintain QMS documentation, audit records, non-conformities, incidents, and corrective actions. Monitor risks, incidents, customer complaints, and corrective action effectiveness. Analyze quality data and prepare reports for management review. Provide ISO/QMS training to employees. Support customer satisfaction improvement and complaint resolution. Lead internal quality audits, management review meetings, and certification activities. Support GMP and GDP implementation when required by customers. Work with departments to ensure consistent quality standards.