Implement the Aftersales Department, including organisation structure, manpower, SOPs, workflow and service standards. Manage overall service centre/workshop operations and ensure quality and timely vehicle delivery. Lead the customer service process from vehicle reception, inspection, repair, communication and final delivery. Handle customer complaints, feedback and escalated service issues to ensure high customer satisfaction and retention. Lead and develop service advisors, technicians and after-sales staff. Coordinate spare parts & warehouse operations, including stock availability and inventory control. Coordinate with Sales, Parts, Finance and other departments to ensure a smooth customer experience. Prepare service performance reports and implement continuous improvement initiatives.
Plan and conduct financial internal audits and risk assessments. Review financial transactions, accounting records, and supporting documents. Audit revenue, cash & bank, Accounts Receivable (AR), Accounts Payable (AP), expenses, and general ledger. Review financial statements, account reconciliations, and journal entries. Verify compliance with financial policies, approval procedures, and tax regulations. Identify financial discrepancies, control weaknesses, and potential fraud risks. Conduct financial investigations and special audits when required. Prepare audit reports with findings, financial impact, and recommendations. Follow up on corrective actions and monitor audit findings. Report significant financial issues to Senior Management / Board of Directors.