Recruitment Ensure all personal files are complete, well filed and easily retrievable and maintain confidentiality Compile personal data information and update on regular basis Record interview information and update recruitment tracker on regular basis Undertake recruitment and selection of personnel as per the HR recruitment policy and practices Handle all advertisement, initial screening of applications in close collaboration with hiring department/sectors, regional and branch offices and schedule interviews Assist in checking references, job offers and preparing contracts Support to conduct staff orientation and timely induction to new staff on DAWN policies and procedures Policy and Compliance Support implementation of overall HR related policies Comply with all relevant policies and procedures with respect to health and safety, security, equal opportunities and other relevant policies in carrying out job responsibilities Maintain confidentiality on human resources matters Remain familiar with all labour laws and ensure compliance Communicate and coordinate HR issues with respective area offices required
Install and maintain the Desktop & Laptop hardware, monitors, and other computer equipment Sets up and configures desktop computers, peripherals, and accounts assigning security level Rapidly establishing a good working relationship with customers and other professionals, such as service providers and developers Repairing equipment and replacing parts, checking Laptop & Desktop equipment Troubleshoot hardware and software issues in person, remotely, and via phone Liaise the CCTV installation & maintain service with Vendors Assist and update to senior IT Administrator for IT assets management, temporary assets, and deposal assets & update record Maintain the IT Service Request System and document Troubleshoots, diagnoses problems, implements corrective action procedures within prescribed guidelines and/or escalates to other technical resources as appropriate Supervise and provide end-user services, including technical support services Office plans to open new branch setup of internet & computer equipment. Communicate with vendors, outsourcing, and service providers to the maintenance of IT products and services Manage and in-charges Junior IT staffs to assign tasks and delivery process Budget prepared & manage the Junior Staff branches visit & monitoring roll out plan Train the new Junior staff for IT Operating procedure
Creative Development Develop creative concepts for marketing campaigns, promotions, and corporate initiatives. Create compelling content and visual communication strategies. Ensure creative outputs align with brand guidelines and campaign objectives. Design Management Lead the development of marketing collateral including: Social media designs Digital advertisements Brochures and flyers Posters and banners Branch marketing materials Video and motion graphics concepts Review creative materials before publication. Digital & Social Media Support Collaborate with digital marketing teams to create engaging online content. Develop campaign visuals and creative assets for social media platforms. Monitor content performance and suggest improvements. Assist in the production of content/editorial calendars. Creative Project Management Coordinate with designers, photographers, videographers, and external creative agencies. Manage project timelines and ensure timely delivery of creative materials. Maintain a library of creative assets and marketing materials. Collaborate with Talent Management team on internal marketing initiatives, including the monthly employee newsletter, and support employee engagement activities. Innovation & Trend Monitoring Stay updated on design trends, digital marketing trends, and consumer behavior. Introduce innovative creative approaches to improve campaign effectiveness. Recommend new content formats and communication methods. Regular visits to DAWN branches for project implementation and to monitor compliance on marketing policy and practices and provide technical guidance to field staff as necessary. Other duties as assigned.
Provide administrative support to the ICT department. Support communication between ICT teams, business units, and external vendors. Maintain an accurate inventory of IT assets. Track asset assignments, transfers, and disposals. Conduct periodic asset verification and audits. Ensure compliance with asset management policies. Assist in preparing annual ICT budgets. Monitor departmental expenditures and maintain budget records. Process invoices and verify vendor payments. Track incident tickets and service performance. Coordinate user support activities and follow up on unresolved issues. Create and maintain IT documentation. Maintain records for audits and compliance reviews. Support internal and external IT audits.
Product Strategy & Design Develop and implement product strategies aligned with DAWN’s business objectives. Design, develop, and enhance products using a customer‑centric approach. Identify new product opportunities and prepare roadmaps, business cases, and implementation plans. Conduct market research, competitor analysis, and customer surveys to identify trends. Recommend product innovations and enhancements based on customer needs. Prepare product proposals and feasibility studies for management approval. 2. Product Development & Lifecycle Management Lead end‑to‑end product lifecycle management from concept to closure. Coordinate cross‑functional teams for design, testing, launch, and monitoring. Lead pilot testing and evaluate results for product adjustments. Monitor product performance and continuously improve features and processes. Maintain accurate and updated product documentation. Analyze business trends and recommend growth strategies. 3. Lending Product & Policy Management Develop, review, and update all products; Group Lending (GL) and Individual Lending (IL) policies, manuals, savings products and guidelines. Review and recommend policy changes based on market conditions and portfolio performance. Coordinate policy discussions with all stakeholders. Research market information to be updated and present proposed revise to Operations Management Ensure consistent product implementation across branches. Provide guidance to branch staff on product policies and procedures. 4. Savings Product & Team Management Lead management and improvement of all savings and deposit products. Monitor portfolio growth, performance, customer satisfaction, and profitability. Develop new savings products and revise existing ones based on demand. Ensure smooth operational implementation at branch level. Provide technical guidance to the Savings Team and branch staff. Supervise, coach, and develop the Savings Team with clear targets and reviews. Coordinate teamwork plans, field visits, and budgets. 5. Compliance & Risk Management Ensure compliance with internal policies, regulatory requirements, and industry standards. Identify product‑related risks and recommend mitigation measures. Establish and implement appropriate controls and procedures. Coordinate with Audit, Risk, and Compliance teams to address findings. Ensure adherence to information security and legal regulations. 6. Marketing & Business Development Support Collaborate with Marketing to design campaigns and promotional activities. Support customer acquisition, engagement, and retention initiatives. Monitor distribution of promotional materials at branches. Coordinate product awareness and financial literacy programs. 7. Administrative & Resource Management Manage product‑related budgets and ensure efficient resource use. Monitor stock levels of product documents and materials. Coordinate procurement requests for product implementation and promotions. Ensure timely availability of forms, manuals, and operational materials.
1. Recruitment & Selection Sourcing & Headhunting: Oversee the entire recruitment lifecycle, including strategic talent acquisition, headhunting and specialized candidate pipelines for key operations roles. Selection & Panel Representation: Serve as the primary HR representative on interview panels, ensuring all candidates are evaluated objectively against established competency frameworks. Process Transparency & Policy Compliance: Ensure all hiring processes are fair, merit-based and transparent in strict compliance with Dawn Microfinance policies. Job Postings & Candidate Screening: Manage all job advertisements across digital, pamphlet and local channels; conduct initial screening of applications in close collaboration with hiring departments, regional managers, and branch offices; coordinate and schedule panel interviews. Verification & Offers: Undertake background and reference checks, draft formal job offers under the guidance and approval of Supervisor. Job Description Management: Ensure all organizational Job Descriptions (JDs) utilize the standard corporate template, remain up-to-date, and are promptly revised as departmental structures evolve. Recruitment Tracking & Analytics: Maintain an accurate monthly recruitment tracking system, record all interview data, and compile candidate pipelines to optimize time-to-hire metrics. Onboarding & Induction: Design and conduct structured corporate staff orientations and timely induction sessions to ensure new hires understand Dawn Microfinance’s core values, operational workflows, and policies. Team Leadership: Lead, direct, and manage the daily workload and accomplishments of assigned HR Officers (Recruit Team). 2. Employee Relations & Engagement Cross-Departmental Coordination: Serve as the main HR focal point for regional managers, branch managers, and department heads to address employee information needs, operational challenges, and staff concerns. Performance Management Process: Execute annual and mid-year performance review cycles according to the Senior HR Manager's instructions; aggregate results, analyze performance trends, and draft formal reports for management review. Support Grievance Handling & Disciplinary: Support and facilitate responses to staff concerns, grievances and policy violations in line with DAWN policies. Climate Surveys & Employee Voice: Conduct periodic employee climate and engagement surveys, analyze quantitative and qualitative data, and draft insightful reports with actionable recommendations for the Senior HR Manager and Head of Department. Exit Management: Oversee end-of-contract procedures and resignations to ensure smooth transitions; ensure employee notice periods fully comply with legal requirements and company rules. Exit Analytics & Retention Action: Discover underlying root causes behind employee turnover through structured exit interviews; track retention trends and present an Annual Employee Exit Report with risk mitigation strategies to the Senior HR Manager/Head of Department. General ER Initiatives: Organize and execute additional employee relations related events under supervisor guidance. 3. Policy & Compliance HR Policy Implementation: Drive the effective rollout and daily compliance of all HR policies, administrative procedures, and labor standards across all operational units. Policy Review & Maintenance: Recommend necessary policy updates, keep the employee policy manual current, and conduct regular briefings so that staff across all levels thoroughly understand policy requirements. Health, Safety & Equal Opportunity: Enforce strict adherence to policies regarding occupational health and safety, security, equal opportunity, and workplace safety across all offices and branches. Labor Law Compliance: Maintain up-to-date knowledge of local labor laws and statutory regulations, ensuring all HR practices remain fully compliant. Data Integrity & Confidentiality: Maintain absolute confidentiality regarding employee records, disciplinary cases, and sensitive HR matters; compile and update personal data files and entries regularly. Field Communication: Effectively communicate and coordinate HR standards, updates, and compliance requirements with regional and branch offices as required. 4. Other Duties Audit Documentation: Ensure all required HR records, employee files, and compliance documents are organized and readily available for internal, external, and regulatory audits. Regular Reporting: Track, aggregate, and submit monthly operational HR reports and key status updates to the Senior HR Manager in a timely manner. Delegated Tasks: Perform other strategic and operational HR tasks as assigned by the supervisor.
Prepare and process monthly payroll through the digital payroll system, including salaries, benefits, allowances, incentives, unpaid leave, new hires, and resignations. Verify attendance, employee status, FA/FO designation, and salary payment information by the 20th of each month. Update employee information in the QHRM System accurately and on time. Submit monthly payroll to the C&B Specialist for salary payment by the 25th. Process on-hold salary and unused leave payments for new and resigning staff. Prepare COEs and follow up on probation-end forms. Prepare monthly Head Office SSB and the staff income tax payments. Collect and check medical expenses and reunification expenses in a monthly basis Handle staff loan and make payment process timely manner Preparing and renewing employment contracts, dealing with labor office processes Preparing and tracking insurance claim process Support internal and external audits by preparing required payroll documents and data. Maintain accurate payroll records and strict confidentiality. Perform other duties assigned by the supervisor.
Organize training for newly recruit loan officer and implement on the job training with senior staff ချေးငွေဆိုင်ရာဝန်ထမ်းသစ်များအတွက်သင်တန်းများစီစဉ်ပေးခြင်းနှင့်အကြီးတန်းဝန်ထမ်းများနှင့်အတူ လုပ်ငန်းပိုင်း ဆိုင်ရာ သင်တန်းများ ပြုလုပ်ခြင်း။ Organize and arrange the training venue and materials သင်တန်းခန်းမနှင့် သင်ထောက်ကူပစ္စည်းများ စီစဉ်ခြင်း။ Prepare training budget and monitor training expenses within budget သင်တန်းဘတ်ဂျက်ပြင်ဆင်ခြင်းနှင့် သင်တန်းအသုံးစရိတ်အား ဘတ်ဂျက်အတွင်း အသုံးပြုရန်စီမံခြင်း။ Prepare and update training materials and session planning သင်ထောက်ကူပစ္စည်းများနှင့် ဆရာလက်စွဲစာအုပ်အား ပြင်ဆင်ခြင်းနှင့် ပြုပြင်မွမ်းမံခြင်း။ Prepare monthly training plan and report to Training Specialist လစဉ်သင်တန်းအစီအစဉ်များအား ပြင်ဆင်ကာ Training Specialist အား အစီရင်ခံခြင်း။ Assist Training Specialist to identify training needs of staff at all product Unit. ချေးငွေယူနစ်အားလုံးရှိဝန်ထမ်းများ၏ သင်တန်းလိုအပ်ချက်များကို သိရှိဖော်ထုတ်ရန် Training Specialist အား အကူအညီပေးခြင်း။ Assist Training Specialist to develop and design refresher Training modules, and provide training to all Staff မွမ်းမံသင်တန်းမော်ဂျူးဒီဇိုင်းဆွဲခြင်းနှင့် မော်ဂျူးတည်ဆောက်ခြင်းတွင် Training Specialist အား ကူညီရန်နှင့် ဝန်ထမ်းများအား သင်တန်ပေးရာတွင် ကူညီခြင်း။ Assist as a co-facilitator to Training Specialist for on the job training to new staff and for the refresher training to existing staff ဝန်ထမ်းသစ်များအား လုပ်ငန်းခွင်ဆိုင်ရာ သင်တန်းပေးခြင်းနှင့် လက်ရှိဝန်ထမ်းများအား မွမ်းမံသင်တန်းပေးခြင်းတွင် Training Specialist အား လက်ထောက်သင်တန်းနည်းပြအနေဖြင့် ကူညီခြင်း။ Collect and keep up to date feedback in database အကြံပြုစာများအား စုဆောင်းခြင်းနှင့် အချက်အလက်များ ထည့်သွင်းသိမ်းဆည်းခြင်း။ Participate in discussion, workshops, meetings and training of operation department. ဆွေးနွေးပွဲများ၊ လုပ်ငန်းခွင်ဆွေးနွေးပွဲများ၊ အစည်းအဝေးများနှင့် operation ဌာန၏ သင်တန်းများတွင်ပူးပေါင်း ပါဝင်ခြင်း။ Visit to branches frequently and monitor progress and handholding new loan officers ဌာနခွဲများသို့ မကြာခဏ သွားရောက်လည်ပတ်ကာ တိုးတက်လာမှုအခြေအနေကို စောင့်ကြည့်လေ့လာခြင်းနှင့် ချေးငွေအရာရှိသစ်များအား လေ့ကျင့်သင်ကြားပေးခြင်း။ Provide written and formal feedback to Line Managers, Branch Head, Region Head, Business Managers on the progress of trainees ကြီးကြပ်သူမန်နေဂျာများ၊ Line Managers, Branch Head, Region Head, Business Managers တို့ထံသို့ သင်တန်းသားများ၏ တိုးတက်မှုအခြေအနေအား စာဖြင့်ဖြစ်စေ၊ တရားဝင်ပုံစံဖြင့်ဖြစ်စေ အကြံပြုချက်ပေးခြင်း။ Keep the list of staff attending the internal and external training ဝန်ထမ်းများ၏ ရုံးတွင်းသင်တန်းနှင့် ပြင်ပသင်တန်း တတ်ရောက်မှုစာရင်းအား ပြုစုထိန်းသိမ်းခြင်း။ Maintain record of all training sessions and training documents သင်ခန်းစာများနှင့် သင်တန်းမှ စာရွက်စာတမ်းများအား မှတ်တမ်းတင် ထိန်းသိမ်းခြင်း။ Perform other duties assigned by Supervisors. ကြီးကြပ်သူမှပေးအပ်သော အခြားတာဝန်များအား ဆောင်ရွက်ခြင်း။
Recruitment and Selection Assist in preparing Vacancy Announcement and sharing vacancy online and email to internal and external source အလုပ်ခေါ်စာကြေငြာရန်အတွက် ပြင်ဆင်ဆောင်ရွက်ခြင်း၊ အင်တာနက်စာမျက်နှာများပေါ်အလုပ်ကြေငြာစာများတင်ခြင်း၊ ရုံးအတွင်း၊အပြင် သတင်းဖြန့်ဝေခြင်းများတွင် ကူညီဆောင်ရွက်ခြင်း Assist in collecting applications, calling shortlisted candidates arranging for interview with Hiring Managers အလုပ်လျောက်လွှားများ စုစည်းခြင်း ၊ ရွေးချယ်ခံရသူများကို အင်တာဗျူးဖုန်းခေါ်ဆိုခြင်း၊ အင်တာဗျူးအတွက် သက်ဆိုင်ရာ မန်နေဂျာများနှင့် စီစဉ်ဆောင်ရွက်ခြင်း များတွင်ပါဝင်ကူညီခြင်း Maintain and update candidate database in a timely manner အလုပ်လျောက်လွှာရှင်များ၏ အချက်အလက်များကို အချိန်နှင့် တပြေးညီ ထည့်သွင်းဖြည့်စွက်ခြင်း နှင့် ထိန်းသိမ်းထားခြင်း Assist in preparing for orientation, on-boarding, documenting, and other necessary arrangements for successful candidates ဝန်ထမ်းမိတ်ဆက်အစီအစဉ်အတွက် စာရွက်စာတမ်းများနှင့် တခြားလိုအပ်သည်များပြင်ဆင်ပေးခြင်း Collect all required documents (CV, NRC copy, Photo, Labour Card, Staff ID Card form, etc.) from new employees ဝန်ထမ်းအသစ်များဆီမှ လိုအပ်သည့်စာရွက်စာတမ်းများ စုဆောင်းခြင်း Compensation & Benefits Maintain both hard file and digital file of all staff personal file monthly ၀န်ထမ်းများ၏ ကိုယ်ရေးအချက်အလက်ဖိုင် (Personal File) များအား စာရွက်စာတမ်းဖိုင်ရော Digital ဖိုင်ပါ လစဉ် စနစ်တကျ ပြုစုထိန်းသိမ်းရန် Collect, update and maintain staff information on staff list database monthly ၀န်ထမ်းစာရင်း ဒေတာဘေ့စ် (Staff List Database) တွင် ၀န်ထမ်းများ၏ အချက်အလက်များကို လစဉ် စုဆောင်း၊ အသစ်ပြင်ဆင် (Update) နှင့် ထိန်းသိမ်းရ Checking postage registration twice a month for staff benefits such as medical, staff loan, relo, reuni, etc. ၀န်ထမ်းခံစားခွင့်များ (ဥပမာ- ဆေးဝါးကုသစရိတ်၊ ၀န်ထမ်းချေးငွေ၊ ပြောင်းရွှေ့စရိတ်၊ မိသားစုနှင့်ပြန်လည်ဆုံစည်းပွဲ စသည်) အတွက် စာတိုက်မှတ်ပုံတင်ခြင်း/ပေးပို့ခြင်းများကို တစ်လလျှင် နှစ်ကြိမ် စစ်ဆေးရန် Maintain absolute discretion and maturity in handling sensitive/confidential data မပေါက်ကြားအပ်သော၊ လျှို့ဝှက်ထားအပ်သော သတင်းအချက်အလက်များနှင့်ပတ်သက်၍ အထူးသတိပြု ထိန်းသိမ်းခြင်း။ Others Perform other duties, as and when requested. လုပ်ငန်းလိုအပ်ချက်အရ တခြားထပ်မံပေးအပ်သောတာဝန်များကို ဆောင်ရွက်ခြင်း