We will be recruiting for this position at the upcoming JobNation Job fair Mandalay on 15-November-2026 at Mingalar Mandalay Hotel. If you apply for this job now and are shortlisted, then please come to the job fair and we will have an interview booth ready for you. B2B Sales Strategy & Execution: Develop and execute targeted sales plans to acquire new SME, corporate, and enterprise clients for dedicated fiber internet, DIA (Dedicated Internet Access), and business connectivity solutions. Team Leadership & Coaching: Lead, mentor, and monitor a team of Business Sales Executives—conducting regular pipeline reviews, joint client visits, and skill coaching to achieve monthly and quarterly revenue KPIs. Key Account Management & Relationship Building: Build and maintain strong C-level and decision-maker relationships with high-value corporate accounts to drive contract renewals, upselling, and cross-selling. Proposal & Contract Negotiation: Oversee the preparation of tailored commercial proposals, service level agreements (SLAs), and tender submissions, leading negotiations to close complex B2B deals. Cross-Functional Coordination: Collaborate closely with Pre-Sales Engineering, Network Operations, Billing, and Customer Care teams to ensure seamless feasibility checks, timely installation, and superior post-sales support. Market Intelligence & Reporting: Track competitor pricing, industry trends, and corporate expansion opportunities, delivering accurate sales forecasts and pipeline reports to senior management.
We will be recruiting for this position at the upcoming JobNation Job fair Mandalay on 15-November-2026 at Mingalar Mandalay Hotel. If you apply for this job now and are shortlisted, then please come to the job fair and we will have an interview booth ready for you. Team Supervision & Coaching: Lead, schedule, and mentor a team of Customer Care Representatives across multiple channels (call center, live chat, social media, and walk-in support) to maintain high service standards. Escalation Management: Act as the primary point of escalation for complex customer complaints and urgent technical or billing inquiries, ensuring timely and satisfactory resolutions. KPI & SLA Monitoring: Track daily and weekly service metrics—including First Contact Resolution (FCR), Average Handle Time (AHT), Customer Satisfaction (CSAT), and Net Promoter Score (NPS)—to meet or exceed company Service Level Agreements (SLAs). Process & Quality Assurance: Conduct regular call/chat quality audits, identify recurring customer pain points, and recommend workflow improvements to enhance the overall customer journey. Cross-Departmental Coordination: Collaborate closely with Sales, Technical Support, Billing, and Operations teams to resolve systemic service issues and ensure smooth post-sales onboarding. Reporting & Insights: Compile daily, weekly, and monthly customer feedback and performance reports for the Customer Care Manager and senior leadership.
We will be recruiting for this position at the upcoming JobNation Job fair Mandalay on 15-November-2026 at Mingalar Mandalay Hotel. If you apply for this job now and are shortlisted, then please come to the job fair and we will have an interview booth ready for you. Inspect office vehicles twice a week using a checklist Visit and inspect showrooms once a week with AGM, Sales, and Billing departments Conduct the MDY Service Operation Meeting every Tuesday Conduct the MDY HODs Weekly Meeting every Friday Review weekly expenses and clear them with the Finance Department Visit and inspect the Guest House once a week Meet with the security company once a week to discuss requirements Present and discuss the Admin Department's weekly activities with AGM and GM every Wednesday Review monthly car fuel usage and car utilization records and report to GM Review monthly generator fuel usage for each Pop Site and report to GM Inspect cleanliness and security of Pop Sites four times a month with relevant departments Visit and inspect showrooms four times a month with AGM, Sales, and Billing departments Select the MDY Employee of the Month in collaboration with respective departments Review utility bills (meter bills) for Pop Sites and Showrooms and report to GM Collaborate with M&E department to perform air conditioner maintenance at Pop Sites once every four months Inspect fixed assets with Finance department once every three months Process monthly ROW (Right of Way) tax payments Handle contract renewals for Pop Sites and Showrooms when rental periods are due Review the Admin Department's monthly expenses and report to GM
Team Leadership & Field Management: Lead, mentor, and motivate a dedicated team of D2D sales representatives across assigned territories to achieve monthly sales targets. Strategy Execution: Plan daily ground execution, territory mapping, and direct consumer outreach to maximize market penetration. Sales Performance & Pipeline: Monitor real-time field performance, track conversion rates, and implement quick strategies to close deals effectively. Customer Engagement: Oversee on-ground customer interactions, handling queries professionally to maintain high brand reputation and customer satisfaction. Reporting & Feedback: Provide detailed daily/weekly sales reports, competitor activity feedback, and market intelligence to senior management.
Monitor network connectivity, servers, systems, and service availability using designated monitoring tools. Identify and respond to system alerts, network interruptions, performance issues, and other technical incidents. Perform initial troubleshooting and escalate unresolved issues to the appropriate technical teams. Record, update, and track incidents in the designated ticketing or reporting system. Coordinate with infrastructure, network, software, and IT operations teams to support timely incident resolution. Conduct routine system health checks and follow established monitoring procedures. Maintain accurate shift handover notes, incident logs, and operational reports. Follow operational procedures and security requirements to support stable and reliable service delivery.
Administration & Office Management Lead and manage the Administration team to ensure efficient daily operations. Develop and implement administrative policies, SOPs, and internal controls. Oversee office facilities, utilities, maintenance, housekeeping, and workplace services. Ensure office environments are safe, organized, and conducive to employee productivity. Manage office supplies, procurement coordination, vendor contracts, and service providers. Coordinate office renovations, relocations, and workspace planning when required. Fleet Management Oversee the company's vehicle fleet, including allocation, utilization, maintenance, servicing, and replacement planning. Develop preventive maintenance schedules to maximize vehicle availability and lifespan. Monitor fuel consumption, repair costs, insurance, registration renewals, and licensing. Ensure compliance with transportation policies and government regulations. Manage company drivers, transportation scheduling, and vehicle safety standards. Optimize fleet utilization while controlling operational costs. Vendor & Contract Management Manage external vendors, contractors, and facility service providers. Negotiate contracts to achieve quality service and cost efficiency. Monitor vendor performance and service level agreements. Asset & Facility Management Coordinate administrative assets including office equipment and furniture. Maintain accurate administrative asset records. Work closely with Finance on asset verification and annual stocktaking. Ensure preventive maintenance for office facilities and equipment. Budget & Cost Control Prepare and manage the Administration Department budget. Monitor operational expenses and identify cost-saving opportunities. Ensure efficient utilization of company resources. Compliance & Risk Management Ensure compliance with company policies and applicable regulations. Support workplace health, safety, and emergency preparedness initiatives. Maintain proper documentation and administrative records. Cross-functional Support Support company events, executive meetings, and corporate activities. Collaborate with HR, Finance, Procurement, Operations, and other business units to deliver administrative support. Drive continuous improvement initiatives to enhance administrative efficiency.
Approach and develop new business customers Maintain strong relationships with existing clients Promote internet, telecom, and business solutions to corporate customers Achieve monthly sales targets and KPIs Prepare quotations, proposals, and customer presentations Coordinate with related departments to support customer requirements Explore market opportunities and support business expansion
Schedule projects and coordinate required resources. Collaborate with vendors and subcontractors for project needs. Respond to faults, perform troubleshooting, and write reports. Supervise teams to meet project milestones on time. Maintain project documentation and risk management. Track budgets and prepare expense reports. Communicate updates to APM/HOD.
Assist in planning and executing Telecom projects. Manage resources and coordinate with vendors and subcontractors. Handle fault management, troubleshooting, and reporting. Track project timelines, milestones, and budgets. Prepare documentation and status reports for management. Support Project Coordinators and stakeholders.