Facilitate communication between IT and other departments to align application functionality with business requirements. Identify opportunities for process improvements within IT and business operations, implement best practices to enhance efficiency and productivity. Coordinate with project teams, stakeholders, and vendors to manage application-related projects. Develop project plans, timelines, ensuring projects are completed on time and within scope. Work with stakeholders to gather and document business requirements, develop and maintain documentation for new and existing processes. Oversee the day-to-day operations of software applications, ensuring they run smoothly and efficiently Monitor application performance and troubleshoot issues promptly Provide technical support and guidance to end-users regarding application use and issues, ensure that IT solutions meet quality standards and business requirements. Develop and deliver training programs and materials to enhance users’ proficiency in using applications. Create and maintain documentation for applications and support procedures Manage relationships with software vendors and service providers, ensure vendor deliverables meet contractual requirements and business expectations. Coordinate with vendors for application support and maintenance, evaluate vendor performance. Knowledge of database management, SQL, and data integration techniques Excellent technical documentation skills including generation of process documentation and reports. Maintain accurate and up-to-date documentation for all IT processes and systems.
Execute, manage and drive the revenue growth strategies/initiatives assigned by the Organization Lead and direct the sales team to delivering excellent service to corporate clients in respect of the Life Insurance business Achieve both top and bottom line targets generated from the corporate clients Identify and solicit potential client portfolio Establish and maintain close relationship with clients and insurers Oversee the operations and ensure the service standard of the Company Provide appropriate training to team members Recruit & Train RMs – With the Help of the GGINL Monitor the Activities of RMs Follow the Sales Process Achieve the Business Target. New Business Renewals New Acquisition of Clients Claims/Complaints/Ethics.
Talent Sourcing & Recruitment Manage the full recruitment cycle: job posting, sourcing, screening, interviewing, and offer management. Proactively source candidates through job boards, social media, referrals, and talent pools. Conduct initial screenings and shortlist qualified candidates based on job requirements. Schedule and coordinate interviews with hiring managers. Maintain a strong pipeline of active and passive candidates for critical roles. Partner with hiring managers to define job requirements and selection criteria. Provide guidance on recruitment strategies, market insights, and hiring best practices. Communicate regularly with hiring managers on recruitment progress and timelines. Employer Branding Support employer branding initiatives to promote the organization as an employer of choice. Contribute to recruitment events, job fairs, career talks, and online branding campaigns. Create engaging recruitment content for social media and talent attraction channels. Data, Documentation & Compliance Maintain accurate recruitment records and candidate databases (ATS or internal trackers). Ensure all documentation of hiring process. Ensure all hiring practices comply with legal and company policies.