Manage full-cycle recruitment, including sourcing, screening, and shortlisting candidates through various recruitment channels. Coordinate interviews and work closely with Hiring Managers and HODs to identify the best talent. Prepare employment contracts and facilitate offer negotiations with selected candidates. Lead onboarding activities and ensure a smooth employee joining experience. Maintain accurate employee records in both physical files and HR systems.
Welcome visitors and direct them appropriately while providing professional assistance to tenants. Respond promptly and courteously to customer inquiries, requests, and complaints. Answer telephone calls, relay messages, and provide accurate information to callers. Handle incoming and outgoing calls, business correspondence, and other administrative communications. Perform general office duties, including photocopying, scanning, printing, and filing documents. Assist tenants with their daily requirements and maintain a clean, organized, and professional reception area. Ensure compliance with company procedures, rules, and regulations to maintain a safe and pleasant environment. Coordinate with the Security and Housekeeping teams to ensure the office tower remains safe, secure, and clean. Record daily customer complaints and service requests and report them to the Customer Service Manager. Perform tasks and responsibilities as assigned by the Customer Service Manager.