PURPOSE OF THE POSITION Responsible for building and maintaining excellent relationships with MONT clients and Key clients of HML. Led all sponsorship and event activities organized together with MONT clients in close collaboration with internal cross-functional teams especially Marketing/TM and Sales to ensure the execution and evaluation and claims back process properly of the events Address pain points of clients and work with wider teams to improve customer experience and besides, enable an analysis of Key Strategic client’s presence business trends as in person discussion with clients and need to able to submit this analysis report to line manager Eligible to Implement internal small events that are relevant to Key Accounts on Trade and Management teams. Besides, they need to present Yearly plans and events evaluation reports promptly RESPONSIBILITY Determination of party market (both corporate as private accounts) and quantification of volumes and sales Creation of proposition of services for different targets (eg birthday party kit, marriage kit, wedding kit, company reception kit, etc.) Creates partnerships with other partners who could support the delivery of the event (eg musicians, technicians, catering, etc.) Actively promotes and sells services to key clients – cold calling Develops / coordinates creation of sales materials (eg, website, flyers, business cards) Develops materials for party service events (draught equipment, bars, tables, chairs, banners, ice boxes, glasses) Develops execution of party service (eg tap placement at distributor) Manages sales process and optimizes monthly revenues whilst ensuring the delivery of HML brand experience Supporting to E-commerce food delivery channel and collaborate working together with other cross functional teams and third party
PURPOSE OF THE POSITION To ensure petty cash is sufficient for daily cash needs and to release payments in accordance with Heineken process standards, policies and objectives (Cash & Cheque policy). Pay the right amount to the right person at the right time. RESPONSIBILITY Daily Cash & Monthly Cash Closing Weekly and monthly cash reconciliation Handle all employee claims and advance payments To go to the banks and payment approval related ministries if necessary Prepare manual JE for all cash payments To be able to work under pressure To be able to work with team Monitor and control of petty cash Ad-hoc tasks assigned by management
NayPyiTaw
လွန်ခဲ့သော 3ရက်
PURPOSE OF THE POSITION This position is responsible to do survey, installation, withdrawal, sanitation, audit, customer satisfaction survey and professional service supplied to all Upper / Lower HEINEKEN Myanmar draught beer outlets. RESPONSIBILITY Execute draught beer outlet survey, installation & sanitation Execute draught beer outlet audit and customer satisfaction survey Execute the repair and maintenance of draught beer cooler Co-operate with the brewery and draught beer service to maintain ISO 9001/HACCP standard Provide emergency services for all draught beer outlets and events Educate/Coaching sanitation service contractors and outlet bar staffs to improve beer handling skill and knowledge Maintain good condition of draught beer service vehicles Other assigned duties
PURPOSE OF THE POSITION Perform Record to Report processes which include completing recurring entry, check and solve issues in GL postings and reviewing line items in the general ledger. These processes should be completed for the assigned OpCo, in accordance with Heineken process standards, policies and objectives. RESPONSIBILITY Prepare Balance Sheet recon and Banks Reconciliation Maintenance of monthly accrual, prepayments, provision schedules Complete the following processesDetermine and complete recurring entries Document Management system/knowledge management Check and solve issues in GL postings Review line items in General Ledger and determine and perform corrective actions Consistently adhere to OpCo, local and Global guidelines, policies and regulations for areas including Tax, Record to Report etc Support internal/external audits by preparing information as and when requested Internal reporting OTIF Creation and update of Employee, Customer & Supplier Code, Exchange rate, BU & SCOA in JDE system (Master Data Administration) Ad-hoc tasks assigned by management
PURPOSE OF THE POSITION Participate to manage and develop the HEINEKEN Myanmar Packaging Team Ensure execution of safety agenda in Packaging department, while managing the entire process Implement and follow the key performance indicators and strive for continuous improvement Set the strategy and the applicable external and internal legal requirements, according to the company policy, with the aim of reaching the planned quantities and packaging quality. Ensure effective running of the packaging operations, by empowering people on the shop floor Create a working environment where people feel empowered and capable to operate, sustain and improve production processes RESPONSIBILITY Implements, monitors, controls and reports all Safety and Food safety standards, behaviors and procedures Ensures that these are embedded and applied in the packaging operations and takes appropriate actions/measures to prevent them from happening, for both own and outsourced activities Collaborate with the quality assurance department with regards to quality monitoring results and coordinates in maintaining established standards of quality for all manufactured products Identifies quality risks, defines, implements and evaluates local quality procedures and working instructions, in line with applicable quality regulations and the Company Rules, Standards and Procedures Lead daily operations ensuring safety, quality, volume, and efficiency targets are met Lead the productivity improvement initiatives and support the activities to build team awareness on continuous improvement as well as driving team engagement Provide training, direction, development and mentoring to team to improve skills by building a positive and high-performing culture Build capability of the team for smooth transition and operation of all packaging projects & activities Collaborate and work with engineering to ensure all equipment and machine components in the packaging line are in good operating condition and address the problems encountered with regards to their performance correctly Collaborate and work with Production Planning team to be ensure optimal production scheduling, material availability, and volume alignment by participating in daily and weekly meeting. Collaborate and work with logistics team to be smooth flow of fiished goods and packaging materials such as material site loss reduction, improvement of RPM Analyze and report performance using various data in real production environment to determine possible deviation/variance and propose of appropriate actions Manage and support next level supervision to ensure the operations are complying with local foods, environment and safety laws, regulations and standards Support and involve in medium- and long-term planning of packaging capacity, equipment upgrades, and innovation Prepare for managerial responsibilities by supporting Packaging Manager in strategic initiatives Lead loss reduction, elimination, and improvement initiatives using UPS tools Act as a role model for company values and behaviors Additional duties Perform additional duties commensurate with the current role, as and when requested by management
PURPOSE OF THE POSITION Area Sales Officer position is the key point of contact between the customer and the Company; this role has to develop a proactive and advisory-driven distribution of the full range products which the company offers. It is responsible for building and maintaining a strong and professional relationship with customers, ensuring the visibility according to PICOS, the achievement of sales targets and the delivery of best-in-class customer service to the assigned area. RESPONSIBILITY Prepare routing plan base on territory and follow RSEM routing Ensure sales execution according to PICOS – (NND, TP and SOS) Ensure stocks are enough and recommend selling price base on segment Collect and report the information of competitor’s promotion, activation and market feedback to the KA Executive Execute promotions (work together with Trade Marketing for POSM arrangement and check promotion is going well and consumer feedback) and report to KA Executive Building network and improve relationship with key customers by complying HEINEKEN Ways for Sales procedures Follow and comply with HEINEKEN Life Saving Rules Deliver sales volume to achieve the monthly & annual sales targets Able to handle the customer’s complains in a professional manner Focus on the acquisition of new customers
PURPOSE OF THE POSITION The point of contact for the customer and handles the distribution of the brand or set of brands within assigned outlets Responsible for building and maintaining strong professional relationships with customers, ensuring visibility, achievement of sales targets and delivery of high quality customer service to all targeted channels RESPONSIBILITY Maintain complete and accurate outlet record cards for all calls Review journey plans when territory boundaries change Use a number of questioning techniques to identify relevant customer needs and uses a prepared opening statement to engage the customer's interest Follow the 6 Steps Outlet Execution Excellence process and works methodically to ensure that outlet specific A2QVP2 execution KPIs are executed exactly as required Use outlet sales in the sales since the last call and activity forecasts to calculate a recommended order quantity Prospect for new outlets routinely Engage in structured negotiations that involve exchanging several variables to reach an agreement Follow an agreed-upon process, product complaints are handled effectively and proactively Always follow customer service standards and policies Maintain a standardized customer folder for all customers
PURPOSE OF THE POSITION Initiating sales with potential customers over the phone. Asking questions to engage customers and keep the conversation going Listening to the customers’ needs to generate repeat sales. Gathering and documenting customer information, orders, and reactions to products. Keeping up to date on all products and informing customers of on (new) products In a later stage Customer Care – RQC (requests, queries, complaints) RESPONSIBILITY Direct sales: The main job to be done as tele-sales agent is taking orders. This includes creating awareness about (availability of) products or services, telesales representatives also perform direct sales functions using readily available data from previous sales and outlet specific sales targets. Take and process orders: agents take and process orders to meet sales targets. They manage repeat purchases, which provides opportunities to cross-sell to existing customers. When customers place new orders, agents also offer additional products or services based on past purchasing behavior. Customer service: Excellent customer service delivery is part of a telesales representative’s duty. To encourage customers to continue buying from the company, agents call them after a sale to make sure they are satisfied with the product or service. Keeping records of customer interactions, transactions, comments, and complaints. Provide information: To effectively do tele-sales, agents must also inform customers on new offers based on their preferences and needs. Part of their duties is to provide accurate information about the company, its products or services, promotions and other details. This makes it crucial for agents to have in-depth knowledge of the company and its offers. Conflict resolution: Telesales representatives must have excellent dispute resolution skills. Since they are always speaking with customers, they help to handle their grievances quickly before they become bigger issues. This allows customers to get maximum satisfaction from their purchases and preserves the company’s reputation. Activity reports: An effective agent will also create and update activity reports. The reports cover the number of outlets selling into, sales, and other vital statistics that can help increase volume. Meet sales goals: Telesales agents need to meet monthly goals according to the company’s volume targets. They must make a minimum number of calls and close a specific number of sales that moves them closer to their KPI. Other activities as assigned by supervisor. Think of gathering information about empty keg and CO2 cylinder stock levels, ready for pick-up.
PURPOSE OF THE POSITION The Digital Sales Transformation Executive has the mission to drive business growth by implementing smarter ways of working to better serve our sales reps by supporting them with correct master data set up and effective route/journey planning for daily operation basic of sales reps. RESPONSIBILITY Master Data Maintenance of all system platforms – master data setup of new products, new outlets, and governance of information in all the platforms are unified Route/Journey Maintenance and Planning – monthly sales routes for Heineken MM sales reps, distributor sales reps and wholesaler sales reps Route/Journey Planning & Maintaining Responsible for pre-route preparation, including follow up and finalization of new outlets for each cycle, open outlets in systems and finalize changes Responsible for planning, maintaining and calibration of routes monthly for the whole country including all the major cities and regions by following the framework and maintain two ways communication with front line sales team Use relevant tools where possible to design the best routes for every single sales reps - master both in house and external tools for monthly route planning Keep a good balance between sales force size (number of ASOs nationwide) and the number of outlets they maintain monthly and calibrate when necessary. Review the efficiency of route planning results by end of the month together with Execution Excellence Team and to check visits are being completed in a timely manner or not Upload and share finalized route plans with Sales Managers according to the planning calendar Master Data Coordination Setup a standard master data format across all DST platforms according to the guidelines from retail master and Heineken master data standards Come up with proper data governance structure for the whole organization for all levels of employees Responsible for the whole outlet masterdata accuracy - 100% every month across all the system platforms (addition, removing, changing of outlets) by coming up with innovation initiatives to achieve this goal by working together with Sales Execution Excellence Manager and Sales Reporting & Insight Manager Act as the gatekeeper for all master data changes across all platforms by ensuring only a single source of truth Define and implement a master data governance framework across the organization, covering roles, responsibilities, and approval processes Prepare and submit system data consistency and quality reports to Masterdata Management SteerCo (monthly meeting with leadership team)