1. Strategy & Business Growth · Develop and execute the bancassurance strategy in alignment with overall company goals · Drive premium growth, profitability, and market share through bank partnerships · Identify new bancassurance opportunities and expand distribution footprint 2. Partnership Management · Build and maintain strong relationships with partner banks at senior leadership level · Negotiate commercial agreements, service level agreements (SLAs), and performance targets · Act as the key liaison between KBZMS and partner banks 3. Sales & Performance Management · Set sales targets and KPIs for bancassurance channel · Monitor performance and drive initiatives to achieve targets · Design and implement sales campaigns and incentive programs 4. Product & Process Development · Collaborate with Product and Underwriting teams to develop bancassurance-specific products · Ensure products are simple, competitive, and suitable for bank customers · Optimize sales processes and customer journey 5. Training & Capability Building · Develop training programs for bank staff on insurance products and sales techniques · Build a strong sales culture within partner banks · Provide ongoing coaching and support 6. Risk & Compliance · Ensure compliance with regulatory requirements and internal policies · Manage operational and reputational risks within bancassurance channel 7. Team Leadership · Lead and develop the bancassurance team · Set clear goals, provide coaching, and drive high performance culture.
To provide financial analysis, insights, and recommendations to support business decisions. Partner with business units to monitor performance, budgets, and cost efficiency. Prepare and review forecasts, variance analysis, and management reports. Identify financial risks, opportunities, and improvement areas across operations. Support strategic planning, business initiatives, and cross-functional collaboration. Collaborate with stakeholders to ensure timely, accurate, and meaningful financial information is provided for decision-making.
KBZMS GROW Program – Internship Opportunities 2026 Kickstart your career with the KBZMS GROW Program — a structured internship designed to develop future professionals through real-world experience, mentorship, and hands-on learning. This is more than an internship. It’s your first step into building a meaningful career. Program Detail Period - May - Oct (6 months) Type - Paid Internship 🔍 Available Internship Tracks Sales Intern Gain frontline exposure to business growth. Support lead tracking, proposals, and client follow-ups Assist in sales reporting and pipeline management Learn customer engagement and sales performance tracking Operations Intern Understand how the business runs behind the scenes. Assist in daily operations and process documentation Support cross-department coordination Experience real operational workflows through onsite exposure IT Intern Build your foundation in corporate technology. Support system troubleshooting and user assistance Assist in data management and IT documentation Learn system workflows and IT security basics Finance Intern Step into the world of numbers and control. Assist in data entry, reconciliation, and reporting Support expense tracking and documentation Learn budgeting and financial processes Legal / Audit / Risk Intern Explore governance and compliance. Support document review and compliance checks Assist in audit documentation and tracking Learn risk management and internal control frameworks Corporate Planning Intern Work on strategy and business direction. Support data analysis and report preparation Assist in tracking strategic initiatives Gain exposure to performance management HR Intern Be part of building people and culture. Support recruitment, onboarding, and employee records Assist in training and HR coordination Learn HR operations and employee lifecycle management Marketing Intern Shape how the brand connects with people. Support content creation and campaigns Assist in social media and market research Learn branding and marketing performance tracking Who Should Apply Final-year students or fresh graduates Strong learning mindset and curiosity Good communication and teamwork skills Passion to explore the insurance and corporate industry What You’ll Gain Real work experience with meaningful responsibilities Structured learning and mentorship Exposure to the insurance industry Professional mindset and workplace readiness Potential opportunity for full-time employment
Customer Support & Issue Resolution: Respond to customer inquiries and resolve issues efficiently on first contact (First Call Resolution). Provide accurate information on products and services. Follow company guidelines for handling complaints, issues, and escalation procedures. Service Level Adherence: Answer calls within the service level goal (within 10 seconds). Ensure minimal call abandonment and handle calls in an efficient manner. Quality Assurance Compliance: Adhere to the scripts, guidelines, and compliance protocols provided by the company. Maintain a professional tone and demeanor during calls. Meet or exceed QA scores and compliance metrics. Sales (Cross-sell & upsell): Identify sales opportunities for cross-sell and upsell based on customer needs. Promote complementary insurance products and services during customer interactions. Meet sales targets for cross-sell and upsell. Follow-up claims call: Ensure timely follow-up on insurance claims, providing status updates within the agreed TAT (72 hours). Update customer records with accurate and timely claims information. Net Promoter Score (NPS): Strive to maintain high customer satisfaction through effective communication and issue resolution. Participate in post-call surveys to gather feedback and identify areas for improvement. Productivity: Maintain a high level of productivity by handling a significant volume of calls (Inbound, Outbound and Social Media Chat and Comment) while maintaining quality. Ensure that calls are efficiently managed, balancing talk time and after-call work
Focus on non-branch-based GI sales to the customers of our bank partners, primarily SMEs initially from leads from the bank branches. The role will have different responsibilities and levels of seniority based on the overall BIS channel sales structure. BIS can move to Senior BIS, BSM, and RSM based on experience and the size of the channel in each partner – to cover all segments of the Bank customer base Will cover several branches of the bank partner (between 5 and 8 depending on geographic location). Will be part of a sales team and report to a Business Sales Manager (BSM). The role is different to a normal bank relationship role, in that it will be expected that it includes expanding reach beyond the bank – leading to a more prominent hunter role than a traditional branch farmer and support role.