Training & Development Support · Coordinate training arrangements with external training providers, including venue setup, logistics, training rooms, refreshments, and participant invitations. · Source and liaise with external trainers to meet organizational training needs. · Support end-to-end training coordination to ensure smooth and timely execution of programs. Employee Engagement & Well-being · Organize and coordinate employee well-being activities such as Yoga, Zumba sessions, and health talks. · Support initiatives that promote physical, mental, and emotional well-being across the organization. Recognition & Appreciation Programs · Coordinate the Long-standing Appreciation Award program, including eligibility tracking, communication, and event arrangements. · Support employee recognition initiatives to reinforce a positive and motivating workplace culture. HR Events Management · Plan and organize company-wide HR events such as Thingyan celebrations, Christmas events, and All Hands Meetings. · Coordinate with internal stakeholders and external vendors to ensure successful event delivery. Employee Feedback & Experience Improvement · Support the administration of Employee Pulse Check Surveys. · Assist in analyzing survey results and coordinating follow-up action plans with relevant stakeholders. Communication & Engagement · Prepare the communication email for external training announcements or any employee engagement activities or HR related announcements for all internal staff. HR Administration & SAP Support Perform SAP administrative tasks related to training, well-being activities and event payment processes. · Ensure timely and accurate processing of invoices and documentation in line with company procedures. · Arrange the booking of trainers, venues, travel, accommodation, and facilitate L&D and events. · Any logistics support for training arrangement. · Provide administrative support to trainers or managers in the planning and delivery of L&D events and strategy.
The Deputy Head of Claims will be responsible for leading and managing the claims team, ensuring operational efficiency, continuous process improvements, and maintaining high standards of customer service. This role will play a crucial part in claims strategy development, team development, and enhancing claims management processes to align with the company’s business objectives. 1. Leadership & Team Development: • Lead, mentor, and develop the claims team, ensuring a high level of engagement and performance. • Support the Head of Claims in defining strategic priorities and ensuring smooth execution. • Conduct regular training sessions to enhance claims handling capabilities and professional growth. • Foster a collaborative work culture that aligns with company values and objectives. 2. Claims Management & Process Improvement: • Oversee the end-to-end claims process, ensuring efficiency, accuracy, and compliance with internal policies and regulatory requirements. • Drive continuous process improvements to streamline claims handling and reduce turnaround time. • Monitor claims trends and analytics to identify areas for improvement and cost control. • Implement and maintain best practices in claims assessment, fraud detection, and risk mitigation. 3. Customer Experience & Dispute Resolution: • Ensure prompt, fair, and transparent claims settlements to enhance customer satisfaction. • Act as an escalation point for complex claims cases, ensuring swift and fair resolutions. • Collaborate with customer service teams to address claims-related inquiries and disputes. 4. Compliance & Risk Management: • Ensure all claims handling processes comply with regulatory and legal requirements. • Work closely with internal audit and risk management teams to mitigate claims-related risks. • Develop and implement fraud detection mechanisms to prevent and identify fraudulent claims. 5. Stakeholder Collaboration: • Work closely with underwriting, survey & Engineering, reinsurance, legal, finance and sales teams to ensure alignment in claims management. • Establish and maintain relationships with brokers, agents, adjusters, and external partners to facilitate claims handling. • Support the Head of Claims in preparing reports and recommendations for senior management.
Bago Division
လွန်ခဲ့သော 1ပတ်
The purpose of this role is to lead and manage overall branch operations, drive sales growth, and ensure operational excellence and compliance . The position serves as the primary link between the branch, external partners, and the head office, focusing on strategic implementation and business expansion while maintaining high standards of customer satisfaction and financial discipline. • Sales & Business Development : Implement strategies to achieve sales targets, proactively expand the business network (including clients and car workshops), identify growth opportunities, and increase market presence. • Operational Management : Oversee all branch functions efficiently, ensuring compliance with company policies, safety standards, and regulatory requirements. • Financial Management: Manage branch expenses within the approved budget, ensure financial discipline, monitor costs, and prepare accurate financial reports. • Team Leadership & HR Coordination : Lead, motivate, and manage staff to promote cohesion and performance excellence; coordinate with HR on recruitment, development, and evaluations. Inter-departmental Coordination: Liaise effectively with head office departments (Survey, Underwriting, Claims, IT, Finance, Internal Audit , Corporate Planning and etc…) to ensure smooth branch operations. Customer Service & Compliance: Ensure high-quality customer service delivery, maintain client satisfaction, and guarantee accurate record-keeping and process adherence. Transformation & Digitalization: Actively lead branch transformation initiatives and drive the team toward digitalization of daily workflows and processes. Performance & Accountability: Monitor overall branch performance, identify gaps, implement corrective actions, and take full responsibility for all branch activities and results. Marketing & Promotions: Plan, coordinate, and execute local marketing events and promotional campaigns within the branch territory to drive lead generation and enhance brand visibility. Reporting feedback to the head office marketing team.
Accepting Motor Claims information from Call Center and communicating with customers. Conduct motor accident survey. Explain to the customer about claims procedure and collect necessary documents. If necessary, communicate with the Manager for a solution. Communicate with traffic police and other authorities when necessary. Communicate with authorized workshop for repair cost. Prepare claims documents and transfer to claims handler.