Handle operation requirements, functional issues, system issue, customer complaint related with CRM Support testing process for issues or needs Support some system migration and version upgrade process Develop and implement plans to improve and optimize operational efficiency. Assign tasks to team members and provide the necessary support and guidance. Ability to manage and improve internal and external relationships with relevant departments, stakeholders, and vendors. Project management skills, including project initiation, planning, execution, monitoring, control, and closure. Strong problem-solving and decision-making abilities. - Ability to manage diversity and cross-cultural issues within department.
Handling the business process request from SO (Sales Operations),Finance, CRM (Customer Relationship Management), TRA (Telephone Revenue Account),etc. Responsible Operation and maintain with CvBS IT Billing systems, CRM System Support for customer service requests about billing & charging, CRM systems related tasks, reports. Check and solved customer complaints tickets related with charging billing issue Support sim operation Familiar with CvBS system Handle operation requirements, functional issues , system issue, customer complaint Support testing process for issues or needs Handling Business Process Operation Conduct usual operation with procedures
Project Planning & Coordination: Plan, monitor, and coordinate assigned projects, including project schedules, milestones, deliverables, and stakeholder activities. Requirement & Scope Management: Review PRDs and supplementary documents, facilitate requirement clarification, track scope changes, and ensure business requirements are sufficiently clear for technical assessment. Stakeholder Management: Coordinate Business Owners, IT system owners, technical teams, vendors, and other stakeholders to drive project progress and timely decision-making. Project Monitoring & Control: Track project progress, identify delays, risks, issues, and dependencies, and follow up on corrective actions. Project Delivery: Coordinate solution finalization, development, testing, UAT, deployment, and launch readiness to ensure project deliverables meet agreed requirements. Reporting & Escalation: Prepare project status reports, maintain project documentation, and promptly escalate critical issues, delays, and decisions beyond delegated authority to the Team Manager / Program Manager. PMO Governance: Ensure compliance with PMO processes, project documentation standards, review procedures, and reporting requirements
Be responsible for managing the design for the system architecture and network which related Billing systems comprehensively and keeping it stable. To manage cost effectively with innovative solutions, to research the technical trend and cost validity. To prepare the budgets to realize the technical solutions and explain to managements. To collaborate with cross-functional teams and vendors. To resolve technical issues and conflicts related to the system and network infrastructure before and after launch To make sure integrations / data synchronization between the system and network elements and 3rd party systems. To make sure system performance KPI and make plan for monitoring procedure and capacity planning To report the current task progress periodically. Mandatory : Manage and maintain Oracle Databases for telecom platforms. Monitor VMware virtual environments . Perform Linux server administration (RHEL/Oracle Linux). Handle hardware setup, diagnostics, and replacement. Ensure system availability, backup, and disaster recovery. Monitor system performance, logs, and alerts. Apply security patches and system updates. Document configurations, changes, and incident resolutions.
1) Database Maintenance, All Site Status Management - UT Tracker New Site Information update (coordinate, Region/State, Township) - PTD Annual Report Submission support - Performance report(PAM) preparation support 2) Roll Out Planning Support - Daily roll out problematic sites discussion and tracking - Change Order for Problematic site Approval & Update into UT tracker - All Scope DB Update based on approve change order - Need to travel rural area for support site designing 3) Coverage Planning Support - Do Verifying and resolution for new requested coverage by MPT regional/VIP or government - Customer Complain follow up for initial assessment from RF Design perspective 4) Capacity Planning Support - Low Throughput sector assessment & resolution - Analysis of Capacity Requirement and provide recommended solution 5) SAR and TSSR Support - SAR and TSSR validation for all scopes (new sites/expansions) - SAR and TSSR Monthly Submission Forecast Report - SAR and TSSR Progress Management 6) Support of Other Tasks - Design preparation for special projects [e.g USF) - Lead Trial Projects - Plan for special events and festivals 7) Simulation & Reporting - Monthly Onair base coverage simulation (Nationwide, Regionwide) - Technical KPI Update for (Geo/Pop) - Technical KPI Dashboard Update for (Geo/Pop) - Dismantle Sites Coverage Assessment and Traffic Shifting Simulation
To prepare accurate daily, weekly, monthly and other necessary data and analysis reports by using analyzing tools (such as microsoft office applications) without error and send them to the related superiors in a timely manner. To use Information System for all kind of KPI activities and overall product analytics to get accurate data. To manage inquiry activities by responding them quickly with exact information. To contribute to team effort to accomplish related results as needed. To conduct an analysis necessary to support top management decisions.
1)Prepare and check the required document (RFP document, Delivery contract, executive summaries, progress report, ...) 2)Organize the clarification meeting with bidders(tender) and ensure all clarification questions are answered. 3)Ensure vendors deliver complete technical design documents ( HLD,LLD & FRS) 4)Ensure implementation timelines, milestones, and deliverables are achieved. 5)Coordinate Technical Evaluation and User Acceptance Testing process. 6)Develop end to end Go Live plans for the systems.
To manage workflow Applications (new applications developing, gathering documents) to get the best solution in time without error or issue. To solve issues, errors and user complaints to fix the failure with the specific time and respond quickly the inquiry with the exact informations if needed , can negotiate and solve with the Vendor. To give guidelines and suggestions to team members to improve their skills and developing the applications. To give the suggestions to users which users can use and well understanding not only about the workflow System but also domain knowledges effectively. Take the responsibilities for the most complex CR and NR for high productively and efficiently to the user expecially for ss2 To suggest and provide the ways to team members for the complex formulae and issue to reponse the user request. To coordinate users or requester and internal Workflow IT team to communicate and manage CR (Change Request) and NR (New Request) tasks especially for Sale Support 2. Provide user training to users how to use workflow applications proficiently and correctly, and support to solve issues within shortest possible times.
To Develop and implement a strategic cybersecurity awareness program to educate employees at all levels about cybersecurity threats, best practices, and company policies. To collaborate with cross-functional teams for awareness initiatives to address specific organizational risks and needs. To Evaluate cyber security education, training, and awareness program efficiency by identifying and gathering workforce trend analysis, performance improvement metrics. To Prepare and execute phishing campaigns based on current threats and provide statistics. To Provide metrics on the effectiveness/completion rate for courses. To Conduct monthly regular cybersecurity training sessions for employees, ensuring that content is up-to-date, relevant, and aligned with industry standards and offer support on security-related issues. To Develop and execute communication plans to keep employees informed about cybersecurity policies,incidents, and emerging threats. To Collaborate with HR, and other departments to align cybersecurity awareness efforts with organizational goals and objectives. To PIC for projects accountability for on-going activities or objectives.