Key Responsibilities Assist in configuring, monitoring, and troubleshooting IT systems (servers, networks, firewalls, endpoints). Provide technical support to internal users (Level 1/2 support). Assist in IT operations for switch solutions, card systems, and digital payment platforms. Participate in routine system maintenance, backup, patching, and monitoring activities. Support software/hardware inventory and licensing updates. Document IT procedures, incidents, and knowledge base entries. Technical Skills Basic knowledge of computer networks, operating systems (Windows/Linux), and hardware. Familiarity with network/system administration, database basics, and troubleshooting. Exposure to scripting (e.g., PowerShell, Bash, or Python) is an advantage Soft Skills Eagerness to learn and adapt quickly. Analytical and problem-solving mindset. Good verbal and written communication skills. Team player with a proactive attitude.