Service & Operations Maintain high standards of daily operations and customer service. Handle customer feedback and complaints promptly and professionally. Coordinate between the Kitchen Team and FOH Team to ensure smooth operations and timely food service. Manage and check the POS system, cashiering, daily cash records, and sales reports accurately. Promotion & Sales Drive Create Seasonal Promotions, Happy Hour, Off-peak Hour, and Special Combo Menu promotions to increase sales. Set targets and incentive plans to encourage staff to promote special menu items. Coordinate with the Kitchen Team on promotional prices and items while considering profit margins. Collaborate with the Marketing Team on Digital Marketing and Social Media Campaigns. Review promotion performance, ROI, and report the results to the GM/Owner. People Management & Training Lead the recruitment and SOP training of new employees. Prepare staff Shift Rosters and manage attendance. Train Waitstaff on Upselling and Cross-selling strategies to increase sales. Hygiene & Compliance Ensure the cleanliness and readiness of the Dining Area, Bar, and Restrooms. Ensure compliance with Food Safety & Hygiene Regulations.
We are seeking an experienced and business-minded Restaurant General Manager to lead overall front-of-house (FOH) and back-of-house (BOH) daily operations. You will drive restaurant profitability, maintain exceptional food quality and customer satisfaction, manage operational costs, and foster a high-performing team culture. Key Responsibilities Financial & Business Management Manage P&L responsibilities, control food and labor costs, and optimize profitability margins. Build annual budgets, set sales targets, monitor daily inventory, and manage POS data. Negotiate vendor contracts and manage supplier relationships to streamline purchasing. Operations & Service Excellence Supervise and coordinate peak service flow across FOH and BOH. Enforce high standards for service pace, guest experience, food quality, and visual presentation. Resolve guest feedback and complaints promptly with a customer-first mindset. Team Leadership & Development Oversee hiring, onboarding, continuous training, and scheduling for all staff members. Conduct performance reviews, coach team leads, and minimize employee turnover. Ensure compliance with local health codes, food safety (ServSafe), labor laws, and OSHA standards.