Drive trade sales targets including Normal Trade, Border Trade, and Trade Financing. Identify, originate, and develop new corporate and SME clients for trade services. Deepen existing client relationships to increase portfolio penetration and share of wallet. Promote and cross-sell trade-related and corporate banking products (Trade, FX, Corporate Financing, Deposits). Provide consultative trade solutions aligned with customer needs. Keep clients informed of new trade products, initiatives, and service enhancements. Conduct regular client and branch visits to strengthen business relationships. Handle and resolve complex client inquiries in a timely and professional manner. Coordinate with Relationship Managers, product teams, operations, and branches to ensure seamless service delivery. Contribute insights and recommendations for trade business planning and portfolio growth. Monitor and grow the trade portfolio to ensure sustainable performance. Motivate, coach, and develop team capability to achieve high performance standards. Provide training and technical guidance on trade services to RMs and stakeholders. Represent the Bank in trade-related internal and external meetings, seminars, and networking events.
- Identify and assess financial risks across the bank’s portfolios, including credit, market, liquidity, and interest rate risks. - Develop and maintain risk models, scenario analysis, and stress testing tools to measure exposure and inform decision-making. - Prepare regular risk reports for the board integrated risk and compliance committee, senior management and regulators (CBM). - Monitor compliance with internal risk limits and external regulatory requirements. - Collaborate with business units to assess new products, strategies, and business initiatives from a risk perspective. - Assist in the enhancement and implementation of the bank’s Risk Appetite Framework and ICAAP (Internal Capital Adequacy Assessment Process). - Contribute to risk policy development and review, ensuring alignment with best practices and CBM directives. - Support external/internal audits and regulatory examinations related to risk functions. - Participate in risk-related projects, such as system upgrades or risk data initiatives. - Stay informed of developments in the banking industry, financial markets, and regulatory landscape.
Lead and manage the reporting and data analytics team Develop and maintain management, operational, and regulatory reports Design dashboards using Jasper Reports and Power BI Develop complex SQL queries for data extraction and analysis Ensure data accuracy, integrity, and governance Contribute to Data Warehouse and Data Lake initiatives Ensure compliance with regulatory reporting requirements (e.g., CBM, MMCB). Optimize and automate data processes to improve performance and reduce manual effort.
Work closely with hiring managers to identify staffing needs, understand job requirements, and develop job descriptions. Various channels such as job boards, social media, professional networks, and referrals to attract potential candidates. Review resumes, conduct initial screenings, and coordinate interviews to assess candidate qualifications and fit for specific roles. Schedule and coordinate interviews between candidates and hiring managers, ensuring timely communication and feedback throughout the process. Administer assessments or tests as necessary to evaluate candidates' skills, competencies, and cultural fit. Promote the organization's employer brand to attract top talent, both internally and externally. Collaborate with HR and hiring managers to facilitate smooth onboarding processes for new hires. Maintain accurate and up-to-date records of candidate information, interview feedback, and hiring status Generate recruitment metrics and reports to evaluate the effectiveness of recruitment strategies and identify areas for improvement.
Develop, test, and deploy enhancements, interfaces, and customizations within the core banking environment. Write clean, maintainable, and well-documented code based on business requirements. Lead/Collaborate with other developers, analysts, and IT infrastructure teams. Support API-based integrations between the core banking system, API Gateway and third-party platforms. Apply strong understanding of API security standards (OAuth2, JWT, API keys, etc.) Maintain documentation, lifecycle management, and versioning of APIs Conduct root cause analysis and resolve technical issues related to application logic, data inconsistencies, or performance bottlenecks. Maintain and monitor job schedules, logs, and data processing batches
Identify and implement strategies for improving branch financial performance. Lead sales and marketing efforts to drive deposit and credit business, achieving or surpassing financial targets. Build and maintain strong relationships with high-net-worth individuals (HNWIs) and key customers to increase business opportunities Ensure day-to-day branch operations and smooth business transactions, ensuring adherence to banking procedures and guidelines. Actively monitor and manage fraud risks within the branch, implementing fraud prevention measures. Ensure the branch operates within legal and regulatory frameworks, maintaining strict compliance with CBM rules and regulations, internal control and audits. Understand credit underwriting standard and practices to manage lending portfolios, and maintain credit quality. Perform any other tasks or duties as assigned by senior management to support branch and organizational goals.
By addressing to questions, resolving problems, and assuring prompt and correct responses, provide excellent customer service. Monitoring the standard customer services of the branches. Liaising with Branch managers to develop the monitoring process flow. Arranging Customer Service training. Collaborate with cross-functional teams to set process improvements into place and assess their effectiveness. Collect and analyze customer feedback through various channels, such as surveys, feedback forms, and social media platforms. Using different methods, including surveys, feedback forms, and social media platforms, to gather and analyze client input. Handling customer complaints. Mystery shopping (physical/ phone call) to branches. Preparing service scoring reports with provided format.
Reading through original material and rewriting it in the target language, ensuring that the meaning of the source text is retained; Proofreading and editing final translated versions; Providing internal MCB customers with a grammatically correct, well-expressed final version of the translated text, usually as a word-processed document; Using appropriate software/systems to ensure consistency of translation within documents and use appropriate software for presentation and delivery of translations to help efficiency; Using specialist dictionaries, thesauruses and reference books to find the closet equivalents for terminology and words used; Researching legal and technical phraseology to find the correct translation; Using the internet and email as research tools throughout the translation process; Prioritizing work to meet deadlines;
Drive strategic growth of digital banking and card (issuing & acquiring) in line with business goals. Define product roadmaps and lead end-to-end lifecycle management. Set performance targets and monitor execution across regions and branches. Collaborate with key departments (Marketing, Legal, IT, Risk, Finance, Credit, Operations) for seamless delivery. Manage high-level partnerships with card schemes, fintechs, vendors, and regulators. Analyze market trends and digital behaviors to inform business decisions. Prepare business proposals, strategies, and reports for senior management. Oversee marketing campaigns and partner programs to boost usage and engagement. Monitor performance metrics and refine strategies for better ROI. Ensure accurate, consistent business documentation (SOPs, FAQs, forms, training guides). Lead and coach the business development team to drive performance and accountability. Represent the function in key projects, executive meetings, and external events. Ensure compliance with internal policies and regulatory requirements. Conduct training and support sales teams with up-to-date product knowledge. Manage other assigned projects as needed.