1. Sales Process Management • Oversee and manage end-to-end Sales Administration activities for B2B and Wholesale customers. • Work closely with Sales teams to ensure Sales Orders are processed accurately and in a timely manner. • Review and verify Service Order Forms to ensure completeness, accuracy, and compliance. • Monitor sales order/circuit status and follow up with teams to ensure smooth service delivery. • Coordinate circuit creation, modification, suspension, and termination activities. 2. Data Integrity & Systems Administration (SAP) • Create, maintain, and manage Customer IDs and Circuit IDs in the SAP system. • Maintain and update sales, customer, and circuit records in SAP and online tracking sheets. • Ensure data accuracy and integrity across all platforms. • Stay updated on new products, services, and internal process changes to keep data current. 3. Project Sales Coordination • Support revenue sharing processes (preparing, reviewing, and reconciling calculations with partners). • Ensure contractual compliance for revenue-sharing contracts. • Coordinate with Finance (AR/AP) on invoicing, payment requests, and billing matters. • Track suspended, pending, and long-outstanding customers for revenue recognition purposes. 4. Data Analysis & Reporting • Prepare weekly, monthly, and ad-hoc sales, circuit, and revenue reports for the management and General Manager. • Serve as the main point of contact for Wholesale partners regarding operational matters. • Coordinate across Engineering, Finance, and Sales departments. 5. Leadership & Process Improvement • Supervise, guide, and support Sales Administration team members. • Support onboarding and training of new staff. • Identify process gaps or operational issues and propose improvements to enhance efficiency.
Key Responsibilities: • Manage and conduct site surveys for FTTx, DIA internet links and Value-Added Services (VAS) projects, including after-hours work when required. • Prepare comprehensive survey reports for FTTx, DIA and VAS networks, providing actionable insights and recommendations based on field findings. • Provide comprehensive IT support services under maintenance agreements and deliver managed IT solutions to contracted clients. • Troubleshoot and resolve technical issues, escalating to vendor support when necessary while maintaining ownership until resolution is confirmed. • Maintain accurate documentation of survey reports, daily maintenance activities and incident reports. • Lead both pre-sales and post-sales activities, including Proof of Concept (POC) and product demonstrations. • Engage with customers to understand technical requirements and provide tailored solutions. • Liaise with vendors and suppliers to source appropriate solutions and equipment. • Prepare technical and financial proposals for VAS solutions and installations. • Perform system and network integration tasks as assigned, including design, implementation, configuration, and deployment of network infrastructure, servers, storage systems, and voice/video communication solutions. • Supervise and manage structured cabling contractors in VAS projects to ensure quality and compliance. • Lead and supervise VAS installation projects to ensure successful delivery in alignment with project schedules. • Collaborate with internal teams to ensure service delivery meets quality and timeline expectations. • Support technical assistance to internal B2B and wholesale teams as required.
1) Marketing & Communication (MarCom) • Manage and oversee all MIH social media platforms and digital communication channels. • Create engaging content, including copywriting, graphic design, and motion graphics, tailored to various audiences. • Plan, execute, and monitor both online and offline marketing campaigns. • Develop brand themes, key messages, and communication approaches for internal and external audiences. • Coordinate marketing budgets and ensure efficient allocation of resources across campaigns. • Maintain consistent communication with customers and stakeholders through public announcements, updates, and promotional content. 2) Branding & Merchandising • Develop, implement, and maintain MIH’s brand guidelines to ensure consistency across all departments and operations. • Source, evaluate, and propose products, services, and merchandise for bundling with MIH service plans. • Oversee production, quality control, and stock management of POSM items (Point-of-Sale Materials). • Collaborate with vendors and suppliers for branding materials, gift items, and marketing assets. • Strengthen MIH’s brand presence through strategic merchandising and visibility initiatives. 3) Business Development • Identify and explore new market opportunities to expand MIH’s project sales portfolio. • Maintain and strengthen relationships with existing project sales clients to ensure long-term retention. • Handle new sales, renewal negotiations, and customer onboarding for building projects. • Manage and negotiate commercial agreements with both existing and potential building owners, developers, and corporate partners. • Serve as the primary liaison for project-based service deployments, ensuring alignment between MIH and building stakeholders. 4) Document Control & Administration • Manage and process purchase requests, payment documents, and internal approvals for the department. • Ensure proper documentation, filing, and record-keeping for contracts, procurement papers, and commercial agreements. • Coordinate with finance, procurement, and other departments to ensure smooth workflow and compliance. • Maintain accurate tracking logs for department expenses, project sales documentation, and inventory records.
Maintaining a positive, empathetic, and professional attitude toward customers always. Responding promptly to customer inquiries. Communicating with customers through various channels. Acknowledging and resolving customer complaints. Knowing our services so that you can answer questions. Keeping records of customer interactions, transactions, comments, and complaints. Communicating and coordinating with colleagues as necessary. Providing feedback on the efficiency of the customer service process. Ensure customer satisfaction and provide professional customer support. Follow up all complaints until customers get good service and are satisfied.
Work as level 1 and 2 supports for all internal OSS systems. Create, Configure, and make changes on internal monitoring systems and production systems such as Radius, Zabbix, CCTV, and Endpoint systems. Assist on installation, configuration and troubleshooting on production hardware and software systems. Daily monitoring on production systems. Available for on-call, remote, and on-site support for about 100 internal customers. To perform as IT support on implementation, configuration, and deployment of IT related systems. To be able to prepare documentation related to purchasing, production related to IT daily jobs. To maintain contract and warranty for software and hardware license of internal production systems. To be able to assist on OSS related projects during the POC and demo processes, such as analysing, recording, and reporting issues and raise to provider.