Job Purpose The Customer Success Manager is responsible for driving branch growth through effective sales strategies, strong customer relationship management, and proactive promotion of both traditional and digital banking products. The role focuses on enhancing customer satisfaction, retention, and digital adoption while contributing to overall branch performance and revenue targets. Key Responsibilities Sales & Business Growth Develop and implement effective sales strategies and action plans to achieve assigned branch growth and revenue targets. Identify cross-selling and up-selling opportunities across customer segments to maximize wallet share. Monitor sales performance against targets and take corrective actions where required. Collaborate closely with branch teams to ensure alignment with overall business objectives. Customer Relationship Management Oversee customer relationship management activities to build and maintain strong, long-term relationships with customers. Ensure high levels of customer satisfaction through timely service, proactive engagement, and effective issue resolution. Handle escalated customer concerns and ensure prompt follow-up and closure. Analyze customer feedback and behavior to improve service quality and customer experience. Marketing & Product Promotion Develop and execute branch-level marketing initiatives to promote banking products and services. Actively promote both traditional and digital banking products to existing and prospective customers. Coordinate with Head Office / Marketing teams on campaigns, promotions, and customer engagement activities under the guidelines of Branch Manager. Support customer education initiatives to enhance product awareness and usage. Digital Banking Adoption Actively promote digital banking channels and drive customer onboarding, usage, and adoption of digital banking products. Monitor digital usage trends and identify opportunities to increase digital penetration within the customer base. Conduct or support customer demonstrations and awareness sessions on digital banking services. Reporting & Compliance Prepare regular reports on sales performance, customer acquisition, retention, and digital adoption metrics. Ensure all activities comply with bank policies, procedures, and regulatory requirements.
We are seeking a diligent and experienced Auditors to spearhead the Internal Audit division at Myanmar Metro Bank. As the Audit Manager, you'll play a pivotal role in enhancing the bank's operational integrity, ensuring compliance with internal policies, and aligning with regulatory standards. Implementing a risk-based audit approach, Internal Audit at the helm of assessing the bank's risk management practices, evaluating internal controls, and fostering a culture of continuous improvement. Key Responsibilities: Risk-Based Audit & Assurance Implement a risk-based audit approach, prioritizing areas of highest risk to ensure a comprehensive evaluation of the bank's risk management practices. Provide independent assurance on the relevance and reliability of financial and operational information. Examine the adequacy of the bank's risk management systems, identifying potential threats and recommending risk mitigation measures. Review and evaluate the efficiency and effectiveness of internal controls to safeguard assets and streamline operations. Compliance & Reporting Ensure strict conformance with all relevant laws, regulations, and internal policies, and suggest corrective actions for deviations. Communicate regularly with the bank’s senior management and Audit Committee of the Board, reporting on audit findings, risk assessments, and areas of concern. Facilitate the External Audit process, providing necessary documentation and relevant information for a seamless audit experience. Operational Excellence & Consultancy Identify and recommend process improvements for enhanced efficiency and effectiveness, leveraging insights from risk assessments. Offer consultancy based on audit findings to assist departments in refining their processes and controls. Stay updated with industry developments, particularly in risk management and audit methodologies, to ensure the audit function remains cutting-edge and relevant.
Myanmar Metro Bank is on the lookout for a dedicated and skilled Relationship Manager to join our dynamic team. In this role, you will be instrumental in strengthening our client relationships, delivering bespoke financial solutions, and enhancing customer satisfaction. As a Relationship Manager, you will hold a crucial position in balancing the needs of both retail and business banking clients. Your expertise will be pivotal in understanding diverse client requirements, offering tailored banking advice, and ensuring our services align with their financial goals. This role is not just about managing client portfolios; it’s about building lasting relationships, driving business growth through strategic advice, and representing the bank's values in every interaction. Key Responsibilities: 1. Client Relationship Management Build and maintain strong relationships with a portfolio of retail and business banking clients. Regularly interact with clients to understand their banking needs and financial objectives. Provide personalized banking advice and solutions tailored to individual client requirements. 2. Business Development Identify new business opportunities within the existing client base and through external networks. Promote the bank's products and services, including loans, deposits, and investment products. Collaborate with other departments to cross-sell products and services. 3. Financial Analysis and Advisory Analyze clients' financial statements and provide insights on financial health. Advise clients on investment opportunities, risk management, and financial planning. Keep abreast of market trends and regulatory changes that may affect clients. 4. Customer Service Excellence Ensure a high level of customer satisfaction through excellent service delivery. Address and resolve customer complaints and queries promptly. Conduct regular follow-ups to ensure client needs are being met. 5. Compliance and Risk Management Ensure adherence to all legal and regulatory requirements. Assess and manage risks associated with client portfolios. Maintain accurate records and documentation of client interactions and transactions.