o Manage day-to-day food delivery operations, ensuring timely and accurate order fulfillment. o Supervise rider networks, restaurant partners, and customer support teams. o Monitor KPIs such as delivery time, order accuracy, and customer ratings. o Identify bottlenecks in delivery workflows (traffic delays, order batching, rider availability) and implement solutions. o Develop and enforce standard operating procedures (SOPs) across all operational functions. o Drive continuous improvement initiatives using data analytics and customer feedback. o Recruit, train, and mentor operations staff and delivery riders. o Conduct regular performance reviews and provide coaching for improvement. o Collaborate with product and teams to enhance app features that support operations (e.g., realtime tracking, payment integration). o Ensure smooth adoption of digital tools among riders and restaurant partners. o Monitor system performance and escalate technical issues promptly. o Manage operating budgets, vendor contracts, and rider incentive programs. o Optimize cost structures while maintaining service quality. o Prepare operational and financial reports for senior management.
Oversee daily delivery operations across Yangon and other major cities. Supervise driver networks, merchant partners, and customer support teams. Monitor KPIs such as delivery time, order accuracy, and customer ratings. Identify bottlenecks in local delivery workflows (traffic, rider availability, payment delays) and implement solutions. Develop SOPs tailored to market conditions and customer expectations. Use data analytics to improve service reliability and reduce operational costs. Recruit, train, and manage operations staff and delivery riders. Work closely with product teams to enhance app features for users (e.g., mobile payment integration, GPS accuracy). Ensure smooth adoption of digital tools among riders and merchants. Report technical issues and coordinate with IT for quick resolution. Manage operating budgets, vendor contracts, and rider incentive programs. Balance cost efficiency with service quality. Prepare operational and financial reports for senior management. Implement safety standards for riders and customers. Develop contingency plans for service disruptions (e.g., weather, internet outages).