Customer Support Management Lead support team across hotline, Viber, Facebook, and other channels. Ensure timely, accurate responses, SLA compliance, and ticket resolution. Train, mentor, and monitor team performance; drive service improvements. After-Sales Service Leadership Oversee delivery of after-sales services, including complaints, adjustments, and customer support. Supervise staff in handling customer needs across all channels. Conduct root-cause analysis for recurring issues and implement process improvements. Inventory & Procurement Oversight Manage e-stock records, SIM usage, and replenishment planning. Develop procurement plans; maintain supplier relationships (e.g., DDR/Teco). Resolve discrepancies and ensure uninterrupted inventory flow. Monitor daily recharge transactions; forecast stock needs. Verify recharge bank transfers and update data in the Get portal. Maintain records for reporting; resolve recharge-related complaints. POS Device Operations Supervise POS device tracking, setup, repair, and distribution. Conduct stock checks; coordinate with 3PL for delivery and collection. Resolve POS complaints through ticketing systems and after-sales support.
Responsibilities Work with team lead on maintaining, integration and revamp of existing system Develop and maintain various system integrations which include application to application integrations, services, internal and external APIs Develop technical specifications and architecture Able to respond outside office hours and on holidays for emergencies or application downtime. Ability to debug production issues and provide quick resolutions.Able to work overtime Write clean, testable code using .NET programming languages Review and refactor code Deploy fully functional applications