🏷️Analyze current operational processes and identify improvement areas. 🏷️Design and implement process optimization strategies across departments. 🏷️Lead or support transformation and change management projects. 🏷️Collaborate with cross-functional teams to enhance efficiency and reduce costs. 🏷️Monitor KPIs and recommend performance improvements. 🏷️Support strategic business planning and execution. 🏷️Identify opportunities for automation and digital enhancement. 🏷️Conduct risk assessments and propose mitigation plans. 🏷️Prepare reports and dashboards for management review. 🏷️Promote a culture of continuous improvement and operational excellence.
. Identify, assess, and monitor business risks in delivery operations .Conduct internal audits on operational, financial, and compliance matters .Report findings with actionable recommendations .Collaborate with operations and finance teams to strengthen internal controls .Support management in developing risk mitigation plans
Plan, organize, and oversee audit assignments across departments and branches. Assess internal controls, business processes, and compliance with company policies. Review audit working papers and ensure accuracy, completeness, and adherence to audit standards. Identify risk areas and provide practical recommendations to the manager for improvement. Conduct follow-up audits to ensure corrective actions are properly implemented. Verify inventory purchases, supplier payables, and goods received records. Review production usage, store balances, and physical stock counts. Support the development and updating of internal audit procedures, checklists, and manuals. Coordinate with cross-department and regulatory authorities when required. Identify audit findings and follow up with relevant departments. Report results to the Financial Audit Manager. Support group auditors during organizational audits. Assist in risk assessment and annual audit planning activities.
Manage executive schedules, appointments, and meetings Handle internal & external communications (calls, emails, etc.) Prepare professional documents, reports, and presentations Respond to customer inquiries & coordinate follow-ups Maintain accurate records and filing systems Assist with company secretarial & compliance tasks Support other administrative duties as needed
Support the execution of sales strategies to achieve monthly revenue and growth targets Manage and grow assigned key accounts and strategic partner relationships Identify, onboard, and manage new business and ecosystem partners to expand market reach Support partnership negotiations, contract coordination, and commercial discussions Conduct market and competitor research to identify new business opportunities Analyze sales and partner performance data to improve deal efficiency and conversion rates
Lead motion graphic and video content creation for digital, educational, and marketing campaigns Develop short-form videos and key visuals (static and motion) aligned with brand guidelines Support videography, editing, and post-production with strong storytelling Collaborate with cross-functional teams and present creative ideas to stakeholders Manage multiple projects and guide junior designers when required
Plan and execute digital marketing campaigns to increase app downloads and user engagement. Manage onboarding, referral, and feature awareness campaigns. Create localized content and ad copy for social media and digital platforms. Run and optimize paid ads on Meta, Google, and TikTok to achieve performance targets. Manage influencer partnerships and monitor campaign results. Analyze performance data to identify trends and improve results. Arrange and oversee video shooting for campaigns, influencer content, and app promotions
Oversee and manage the organization's accounting and financial functions, ensuring accuracy, efficiency, and regulatory compliance. Monitor and control cash flow, bank accounts, digital wallets, and merchant transactions through proactive forecasting and liquidity management. Review and approve payment & receipts vouchers, expenses and advances, ensuring accuracy, completeness, and adherence to financial policies. Manage working capital and cash flow to support operational stability and long-term financial health. Supervise accounts receivable and payable, ensuring efficient collections, timely payments, and effective asset and liability management. Establish and maintain strong relationships with banks and financial institutions to secure funding and optimize financial strategies. Prepare and analyze financial statements, including balance sheets, income statements, and cash flow reports, ensuring compliance with accounting standards. Conduct in-depth financial analysis to support strategic decision-making, performance evaluation, and risk mitigation. Develop and implement budgeting and forecasting strategies to align short-term/long-term financial planning with business objectives and growth initiatives. Identify cost optimization opportunities and enforce expenditure controls to enhance financial efficiency and profitability. Ensure compliance with corporate policies, tax regulations, and financial reporting standards while mitigating potential risks. Oversee and ensure the accuracy of account reconciliations, tax filings, and regulatory submissions. Lead and mentor the finance team, fostering a culture of excellence, accountability, and continuous improvement. Generate ad-hoc reports and perform special assignments as requested by management, ensuring timely and accurate insights for decision-making.
✔ Operations & Station Management Oversee daily station operations to ensure compliance with SOPs, safety, and service quality. Manage manpower allocation, parcel flow, sorting accuracy, and dispatch efficiency. Coordinate seamlessly between station teams, bus gates, linehaul, and cross-functional departments. Monitor parcel turnaround time and overall process performance. ✔ Bus Gate & Agent Network Oversight Lead bus gate operations, including scheduling, loading/unloading, capacity planning, and documentation. Supervise agent performance, ensure compliance, and strengthen partnerships for wider network reliability. Conduct agent performance reviews and implement improvement actions. ✔ Team Leadership & Performance Management Lead station teams, bus gate staff, and agent coordinators with a high-performance culture. Set KPIs, monitor results, and coach team members regularly. Maintain strong communication between frontline operations and management. ✔ Strategy, Efficiency & Cost Management Drive efficiency, reduce operational errors, and elevate customer satisfaction. Manage budgets and implement cost-control initiatives. Identify gaps and lead continuous improvement initiatives. ✔ Customer Service & Stakeholder Management Resolve service issues and customer complaints promptly. Collaborate with CS, Fleet, Finance, HR, IT, Commercial, and other teams to ensure alignment. ✔ Reporting & Risk Management Analyze operational metrics and submit performance reports for management. Ensure compliance with policies and logistics/e-commerce regulations. Identify and mitigate operational risks across stations, bus gates, and agents.