• Provides high-level administrative support and assistance to management & EA. • Performs clerical and administrative tasks including drafting letters, memos, invoices, reports, and other documents. • Arranges travel and accommodations for business trip of management. • Schedules and attends meetings with management & EA, taking notes and recording minutes. • Prepare, edit, and format high-quality reports, presentations, and documents using tools like Microsoft Office (Word, Excel, PowerPoint) or Google Workspace. • Receives incoming communication or memos on behalf of management & EA, reviews content, determines importance, and summarizes and/or distributes contents to appropriate person. • Performs additional duties as assigned by management & EA.
• Plan and execute 360° integrated marketing campaigns across digital, offline, and on-ground channels aligned with business goals. • Ensure consistent messaging and branding across all customer touchpoints. • Collaborate with sales, operations, and it to ensure effective campaign execution. • Develop and guide content such as ad copies, video scripts, and promotional materials. • Track campaign performance using key metrics like ROI, CPA, and conversion rates. • Optimize campaigns based on data insights and customer behavior. • Manage marketing budgets to ensure cost efficiency and maximum impact. • Handle external vendors and partners to ensure quality and timely delivery. • Demonstrate strong experience in integrated marketing with solid analytical, communication, and project management skills.
✔ Operations & Station Management Oversee daily station operations to ensure compliance with SOPs, safety, and service quality. Manage manpower allocation, parcel flow, sorting accuracy, and dispatch efficiency. Coordinate seamlessly between station teams, bus gates, linehaul, and cross-functional departments. Monitor parcel turnaround time and overall process performance. ✔ Bus Gate & Agent Network Oversight Lead bus gate operations, including scheduling, loading/unloading, capacity planning, and documentation. Supervise agent performance, ensure compliance, and strengthen partnerships for wider network reliability. Conduct agent performance reviews and implement improvement actions. ✔ Team Leadership & Performance Management Lead station teams, bus gate staff, and agent coordinators with a high-performance culture. Set KPIs, monitor results, and coach team members regularly. Maintain strong communication between frontline operations and management. ✔ Strategy, Efficiency & Cost Management Drive efficiency, reduce operational errors, and elevate customer satisfaction. Manage budgets and implement cost-control initiatives. Identify gaps and lead continuous improvement initiatives. ✔ Customer Service & Stakeholder Management Resolve service issues and customer complaints promptly. Collaborate with CS, Fleet, Finance, HR, IT, Commercial, and other teams to ensure alignment. ✔ Reporting & Risk Management Analyze operational metrics and submit performance reports for management. Ensure compliance with policies and logistics/e-commerce regulations. Identify and mitigate operational risks across stations, bus gates, and agents.