Maintaining and monitoring project plans, project schedules, work hours, and expenditures. Organizing, attending and participating in stakeholder meetings. Documenting and following up on important actions and decisions from meetings. Preparing necessary arrangements for meetings, presentations, seminars, and training to be organized. Ensuring project deadlines are met. Determining project changes. Providing administrative support as needed. Undertaking project tasks as required. Developing project strategies. Ensuring projects adhere to frameworks and all documentation is maintained appropriately for each project. Assess project risks and issues and provide solutions where applicable. Ensure stakeholder views are managed towards the best solution. Chair and facilitate meetings where appropriate and distribute minutes to all project team members. Create a project management calendar for fulfilling each goal and objective. Keep records of all information related to the project for documentation, and clarification. Checking Method of procedure (MOP) before activity. Checking user acceptance testing (UAT).
Install, deploy, configure, and troubleshoot enterprise network infrastructure. Provide network operations support, incident resolution, and technical escalation to vendors/principals. Design, implement, and maintain secure, reliable, and scalable network solutions. Diagnose and resolve complex network issues, perform root cause analysis (RCA), and ensure SLA compliance. Manage and troubleshoot routing and switching technologies, including TCP/IP, BGP, MPLS, and IGP. Monitor network performance using tools such as Wireshark, Nagios, Cacti, and Zabbix. Administer and support network operating systems, including Cisco IOS and JUNOS. Lead technical discussions, customer meetings, and provide pre-sales and post-sales technical support (including BOM and solution sizing). Prepare technical documentation, incident reports, and regular status reports for customers and management. Mentor junior engineers, conduct technical training, and collaborate closely with customers, team members, and management.
Promote and sell Private Cloud solutions, servers, storage, virtualization, and backup solutions Identify new customers and generate business opportunities Maintain strong relationships with existing customers Achieve monthly and quarterly sales targets Attend customer meetings and understand client requirements Coordinate with the technical team to propose suitable solutions Provide consultative sales support to customers Support quotation, proposal, and costing preparation Assist in pricing and commercial negotiations Conduct presentations and solution demonstrations for customers Explain product benefits and business value clearly Coordinate with presales, engineering, operations, and finance teams Follow up on project delivery status Support customer feedback handling and issue escalation Update sales pipeline regularly Prepare weekly and monthly sales reports Track opportunities and provide sales forecasts
- Design, deploy, and maintain secure, scalable, and highly available private cloud infrastructure. - Deploy, configure, and manage virtualization platforms and software-defined storage solutions. - Monitor and manage cloud-based systems and services to ensure optimal performance, availability, and security. - Automate infrastructure provisioning, configuration, and operational processes using appropriate automation tools. - Provide technical guidance and support to internal teams and stakeholders on cloud technologies and best practices. - Collaborate with network and software teams to support infrastructure deployment and ongoing operations. - Troubleshoot and resolve issues related to cloud infrastructure, virtualization, networking, and system performance. - Evaluate emerging technologies and recommend improvements to enhance efficiency, reliability, and scalability. - Participate in change management processes, including CAB (Change Advisory Board) reviews. - Prepare, maintain, and update system documentation, architecture diagrams, and standard operating procedures (SOPs).
Lead and supervise Support Engineers, ensuring shift coverage and workload balance. Monitor daily operations, ticket queues, escalations, and overall team productivity. Conduct daily/weekly operational reviews to uphold support standards. Track and report SLA performance, support metrics, and customer satisfaction trends. Oversee diagnosis and troubleshooting of cloud service issues, including compute, storage, networking, identity, and service access. Manage escalated incidents and coordinate with cross team leads for faster resolution. Review and approve Root Cause Analysis (RCA) for major incidents prior to customer delivery. Ensure proactive and timely communication with customers during outages. Maintain and enforce standard operating procedures (SOPs), knowledge base documents, and escalation workflows. Identify recurring issues and drive long-term fixes with the cross team leads. Contribute to continuous improvement initiatives, including automation, monitoring enhancement, and ticket quality. Work closely with cross team leads to support customer lifecycle needs. Provide input on service reliability, product improvements, and incident trends. Participate in change management and new service rollout readiness.
Design, deploy, and maintain cloud infrastructure on AWS. Manage and monitor cloud-based systems and services to ensure optimal performance, availability, and security. Automate cloud infrastructure management and operations using tools such as Terraform, Ansible, or CloudFormation. Implement and manage continuous integration and continuous deployment (CI/CD) pipelines. Ensure the security and compliance of cloud environments by implementing best practices and conducting regular audits. Troubleshoot and resolve issues related to cloud infrastructure, networking, and system performance. Collaborate with software development teams to support the deployment and operation of applications in the cloud. Monitor system performance and identify areas for improvement to ensure the reliability and scalability of cloud services. Provide technical support and guidance to team members and stakeholders regarding cloud technologies and best practices.
-Receiving and replying customer complaints via Ticket Portal, Email or Phone Call. -Cooperating with Deploy Team, Business Team and Management Team -Categorizing the complaints and assigning to related team -Using and Testing the providing services (eg: subnetting, instance, firewall, SNAT/DNAT, backup, etc...) -Resolving basic issues from customer complaints -Record, summarize and make presentation for complaint history -Monitoring the service status, ticket portal and alerts -Reporting Daily Ticket, Customer Information and Service Information
Define and execute operational strategies aligned with company business goals, growth plans, and service expansion roadmap. Analyze and improve internal workflows across sales, delivery, engineering, and support to increase efficiency Act as a bridge between departments (Sales, Technical, Finance, HR, and Customer Support) to ensure smooth execution of business operations. Design, monitor, and report operational KPIs, ensuring alignment with company targets and identifying performance gaps. Oversee strategic projects and ensure proper governance, milestone tracking, risk control, and timely delivery. Oversee resource capacity planning to ensure optimal operational support and efficient service delivery. Identify operational risks (technical, financial, legal, and service delivery) and implement mitigation strategies and compliance controls. Ensure high-quality service delivery standards, SLA compliance, and continuous improvement in customer experience. Use operational data, dashboards, and reporting to provide insights and recommendations to top management for strategic decisions.