Job Description Overview Responsible for assisting customers and technicians in identifying, locating, and purchasing the correct automotive parts and accessories. This role ensures smooth parts operations through accurate inventory handling, excellent customer service, and efficient coordination between the parts department and the workshop. Provide accurate information on parts availability, pricing, and compatibility. Promote and upsell related accessories and parts to increase sales. Support the service team by preparing and issuing required parts for repair jobs. Maintain good communication between parts and service departments. Update and maintain parts database or catalog system (e.g., DMS or ERP). Prepare parts quotations, purchase requests, and delivery notes. Achieve monthly and annual sales targets for the parts department. Analyze purchase data and prepare performance reports for management
Job Summary We are seeking an experienced Operation Manager – Automotive Service Operations to oversee the day-to-day operations of our automotive workshop and service business. The role is responsible for ensuring efficient workshop operations, improving service processes, managing operational performance, developing teams, maintaining service quality and safety standards, and delivering high customer satisfaction. The ideal candidate will have strong experience in automotive workshop/service operations, business operations, team leadership, operational improvement, customer service, and performance management, with the ability to drive operational excellence in a dynamic service environment. Key Responsibilities Plan, organize, direct, and monitor day-to-day automotive workshop and service operations to ensure efficiency, productivity, quality, and customer satisfaction. Oversee workshop/service activities and monitor service jobs and repair orders to ensure efficient workflows and timely delivery to customers. Establish and monitor operational KPIs including workshop productivity, service turnaround time, technician efficiency, service quality, and customer satisfaction. Drive continuous improvement initiatives to enhance workshop efficiency, service processes, productivity, customer experience, and cost effectiveness. Develop, implement, and maintain SOPs, service standards, operational guidelines, and improvement action plans. Lead and coordinate cross-functional activities involving service, workshop, parts, customer service, administration, warehouse, and other supporting functions. Monitor service quality and conduct regular operational reviews and process audits to ensure compliance with company standards, procedures, and safety requirements. Coordinate with Engineering, Maintenance, Parts, Warehouse, and Supply Chain teams to ensure the availability and proper management of operational resources. Lead, coach, and develop supervisors, team leaders, service advisors, technicians, and operational staff to improve capability, accountability, and productivity. Develop training plans to improve employees’ technical knowledge, service skills, operational capabilities, and customer service standards. Identify operational challenges, analyze root causes, and implement effective solutions while maintaining service quality and controlling operating costs. Work closely with senior management to support business planning, operational performance improvement, customer retention, and sustainable growth. Prepare regular operational performance reports and provide recommendations on operational issues and improvement opportunities. Ensure a professional, efficient, and customer-focused service experience throughout the customer journey. This position reports to General Manager and Managing Director.
To do daily operation assigned by Manager Check for Office Rental contract, Car Licenses/ contract extend, YCDC Licenses extend and run other Licenses extend process Check and prepare payment, contribution monthly electricity meter bill, water meter bill, phone bill, stamp duty fees Check stationery, cleaning supplies, coffee, and Office requirements Check the documentation of administration files Monitor and preparing administrative affair Check the record generator running hours, maintenance and fuel control Check the inventory of office supplies and the purchasing of new material with attention to budgetary constraints Monitor facilities services, performing regular maintenance of the properties related to companies such as office buildings, warehouses To support office activities and event planning Contribution with other departments requirement Prepared daily, weekly, monthly reporting to Manager
Role Overview: The Senior Accountant is responsible for ensuring the accuracy and integrity of financial records related to sales, purchases, inventory, and cost accounting. This role involves close coordination with the Store Department and regular reporting to the Chief Accountant. Key Responsibilities: 1. Sales Accounting: Verify sales invoices and Work in Process (WIP) entries against Goods Issue Notes (GIN). Prepare and maintain the Sales Ledger, Accounts Receivable Ledger, and WIP Ledger. Report sales-related financial data to the Chief Accountant. 2. Purchase Accounting: Review purchase invoices and Purchase Orders (POs) against Goods Received Notes (GRN). Maintain the Purchase Ledger and Accounts Payable Ledge Provide timely reports on purchasing activities to the Chief Accountant. 3. Cost of Goods Sold (COGS): Verify Goods Issue Notes and accurately calculate COGS. Prepare and submit COGS reports to the Chief Accountant. 4. Inventory Management: Review and reconcile Goods Received Notes and Goods Issue Notes. Cross-verify inventory records with the Store Department for accuracy. 5. Month-End/Year-End Closing: Check and confirm closing inventory and WIP balances. Coordinate with the Store Department to ensure physical and system stock consistency.