Direct Serve as contact persons for all customers. Dealing with hotel, Supplier and customer for daily reservation (booking, cancellation, amendment and other necessary arrangement) Checking hotel & room availability and making reservations according to customer requirement. Arranging domestic hotel for business trip of Oway employee and Oway Ride employee To collect and ensure payment from walk in customer and corporate customer personal for international and domestic hotel for every booking. Assist to Finance team (AP and AR) when they need for invoice in the Procon system. Import data to Procon System for new hotel information for both International and Domestic hotel. Import data to Procon System for daily hotel booking both International Hotel and Domestic Hotel. Update domestic hotel rates on a weekly and monthly basis. Prepare payment order lists for Domestic and International Hotel Bookings. Update new domestic hotels in the extranet, including rates, photos, and room types. Prepare refund lists in the CRM system. Upload new hotel photos to the website. Convert all local and international hotel inquiries into confirmed bookings. Follow up on guest payments. Review the rate parity list provided by the BI Team and coordinate with hotels to ensure the best rates or rate consistency with other OTAs. Conduct testing on the Oway website and Extranet, and report findings to the Engineering Team. Assisting the team is required.
Design intuitive, visually engaging, and user-centered web / application interfaces aligned with brand guidelines. Lead the UX/UI strategy, ensuring consistency and engagement across products Create wireframes, user flows, prototypes, and high-fidelity to communicate ideas. Conduct user research and usability testing to improve user experience and competitor analysis to inform design decisions. Collaborate closely with Product Managers and developers to translate business requirements into effective design solutions. Advocate for the user, ensuring their needs are prioritized in design discussions. Optimize front-end performance and continuously improve user experience based on data and feedback. Fix UI-related issues in collaboration with developers and QA under strict timelines.
Collaborate closely with engineering teams to design and implement optimal cloud-based solutions aligned with business and system requirements. Architect, design, and manage scalable, secure, and highly available cloud infrastructure. Lead cloud migration initiatives and support multi-cloud or hybrid cloud deployments where required. Ensure cloud environments comply with company security policies, data protection standards, and best practices. Design and implement high-availability and geographically redundant architectures. Develop and maintain Infrastructure as Code (IaC) for provisioning and managing infrastructure. Automate cloud operations, CI/CD pipelines, monitoring, and deployment processes. Implement disaster recovery (DR) and business continuity strategies. Monitor system performance, proactively identify risks, and resolve issues before they impact operations. Lead cloud cost optimization strategies and provide forecasting for future cloud expenditures.