• Proactively generate new product ideas and develop detailed business requirements that align with internal business strategies and market opportunities. • Work closely with cross-functional teams—including product design, product approval, implementation, marketing, and customer support—to bring products from concept to market. • Execute the product roadmap effectively, ensuring milestones are met, and adapt strategies based on market changes and internal feedback. • Monitor product performance using dashboards and key metrics, and analyze data to make informed decisions for continuous product improvement. • Manage the product backlog by prioritizing tasks, ensuring timely product updates, and supporting ongoing product maintenance activities. • Identify, assess, and mitigate risks associated with product launches, ensuring that all products comply with regulatory and internal standards. • Regularly report to the Head of Product Development, ensuring that the entire product portfolio is well-managed, up-to-date, and aligned with strategic objectives. • Stay abreast of market trends, competitor activities, and emerging technologies to maintain product relevance and recommend timely product enhancements or new developments.
Support sales departments and customers in day-to-day requests/queries/issues/clarification for our digital platforms and web-based applications. Log defects/queries (Technical & Non-Technical) and report back to the product management team. Support the maintenance of products with changes in products driven by customers, users, or internal quality testing. Reproduce and document issues, raise bugs with the IT team. Contribute to customer projects and internal R&D where possible. Take part in incident investigation/resolution, reporting, and testing. User administration and configuration of backend (AS400) LAS system as L1 support and cooperate with L2/L3 Support to solve internal and external customer requests/issues if required.