Oversee daily operations of the service department, ensuring timely and efficient service delivery. Ensure all service and maintenance tasks are completed on time and to high standards. Manage scheduling and dispatching of service technicians. Monitor and ensure adherence to service level agreements (SLAs) and customer commitments. Lead and supervise the service team, including service technicians and administrative support staff. Develop and maintain strong relationships with key customers to understand their needs and ensure long-term satisfaction. Maintain detailed records of customer interactions, service history, and preferences. Analyze customer feedback to identify trends, strengths and areas for improvement. Use feedback to inform service improvements and enhance the overall customer experience. Implement and maintain quality control processes to ensure service excellence. Ensure compliance with industry standards and regulations. Conduct regular audits and inspections to verify compliance and identify areas for corrective action. Oversee the maintenance and calibration of service equipment and tools. Ensure all service activities comply with health and safety regulations. Promote a safe working environment for all team members Proficiency with service management software and other relevant IT tools