- Develop and implement comprehensive marketing strategies that support the company’s objectives and growth targets. - Analyze market trends, customer insights, and competitive landscape to inform marketing decisions. - Plan and execute integrated marketing campaigns across various channels including digital, print, events, and PR. - Ensure consistent brand messaging and positioning across all marketing touchpoints. - Oversee the creation of brand guidelines, messaging frameworks, and content strategies. - Manage and monitor the brand's online presence and reputation. - Lead the execution of marketing campaigns, from concept to delivery, ensuring projects are completed on time and within budget. - Track and report on the effectiveness of campaigns using relevant metrics and analytics tools. - Optimize campaigns through continuous testing and data-driven adjustments. - Oversee digital marketing efforts, including SEO, SEM, social media, email marketing, and content marketing. - Manage digital advertising budgets, platforms, and tools to maximize ROI. - Collaborate with internal and external teams to implement the company’s website and improve conversion rates. - Lead, mentor, and manage a team of marketing professionals, ensuring ongoing development and alignment with company goals. - Foster a creative and collaborative work environment, encouraging innovation and initiative within the team. - Work closely with the sales, product, and customer service teams to create integrated marketing strategies that drive leads, customer engagement, and sales. - Communicate marketing strategies and initiatives to key stakeholders, both internally and externally. - Conduct regular market research to understand customer behavior, competitor activities, and emerging trends. - Provide insights and actionable recommendations based on research findings to improve marketing strategies. - Manage and allocate the marketing budget effectively, ensuring cost-efficient execution of all marketing activities. - Prepare periodic marketing performance reports to evaluate ROI and budget performance. - Organize and coordinate marketing events, webinars, trade shows, or conferences to promote the company’s products and services.
- Plan, execute, and optimize digital marketing campaigns across platforms (Facebook, Instagram, TikTok, etc.) - Manage and update website content and social media accounts - Create engaging digital content (posts, stories, videos, banners, etc.) - Monitor campaign performance using Google Analytics, Meta Ads Manager, and other tools - Conduct market and competitor research to support strategic decisions - Collaborate with design, product, and sales teams to align digital efforts with business goals - Coordinate influencer marketing efforts and partnerships - Support e-commerce activities, including product listings, online promotions, and customer interaction - Generate performance reports and suggest improvements based on data insights
Super and oversee daily warehouse operations including receiving, quality control, storage, picking etc. Ensure goods are handled, stored, and issued according to company procedures, quality standards and safety regulations. Manage and lead the warehouse team to ensure the smooth workflow and productivity. Allocate daily tasks and monitor staff performance and productivity. Maintain accurate inventory records and stock movement documentation. Organize and maintain systematic stock placement for efficient inbound and outbound processes. Conduct regular stock counts (daily, weekly, monthly) and reconcile discrepancies. Maintain warehouse cleanliness, safety, and operational standards. Prepare reports related to inventory and warehouse activities as required. Support internal and external audits by providing required warehouse records.
• Manage office supplies and coordinate purchases. • Coordinate with vendors, cleaners, electricians, and other service providers. • Handle office maintenance and facility management. • Manage company assets, inventory, and ID cards. • Support meeting arrangements and internal coordination. • Handle general administrative documentation and filing. • Support in processing company licenses, renewals, and legal documents. • Assist in arranging interview appointments, including contacting candidates and coordinating interview schedules. • Coordinate onboarding and orientation for new employees. • Support training coordination and maintain training records. • Assist in HR compliance matters (SSB, Employee Handbook) etc. • Perform other admin-related duties as assigned by management.
Respond promptly and professionally to customer inquiries across phone, email, and social platforms. First-contact issue resolution with a focus on brand integrity and customer trust. Handle escalated complaints with empathy, ensuring timely resolution and customer satisfaction. Maintain detailed case records for tracking and continuous improvement using System. Stay updated on beauty device trends, customer expectations and strong in beauty knowledge. Responsible for managing product returns, exchanges, and follow up service processes. Recommend corrective actions and preventive measures to reduce recurring complaints. Accountable for enhancing customer reviews and driving positive feedback to meet monthly goals. Log accurate records of complaint and customer interaction in Odoo for tracking. Tracks and reports satisfaction performance, complaint records in every weekly meeting.