Purpose of Position Responsible for the smooth operation of an individual The Pizza Company store. The primary purpose of this role is to increase the average restaurant sales via customer satisfaction and drive operations excellence for that store. The RM is also accountable for the recruitment, deployment and management of TPC staff; the planning and optimisation of product sales; productivity of equipment; and quality, service and cleanliness (QSC). Key Responsibilities Leading Place customer needs as number one priority, resolving conflicts or complaints in a timely and professional manner thereby ensuring protection of The Pizza Company’s market image. Act as a role model for TPC staff, recruiting, motivating and coaching them constructively in areas requiring further development and ensuring they respond with a sense of urgency to customer needs. Ensure corrective and/or follow-up action is taken and on-going training needs are met in a timely manner. Resolve staff issues sensitively, professionally and in accordance with company’s corporate values and processes, ensuring a win-win conclusion is achieved by all. Planning Project future sales figures, taking into account external factors (e.g. holidays, local events, or competitors’ marketing initiatives) that may positively or negatively impact staffing and stock requirements. Ensure appropriate staff, product stock and supply levels are maintained thereby optimising productivity and minimising wastage and overtime. Organising Deploy staff appropriately to various positions within restaurant operations, taking into account their strengths and development needs and ensuring customer service is optimised. Controlling Monitor and control customer service and product quality by conducting “management walk” during each shift. Maintain physical environment of restaurant ensuring it is clean and sanitary both inside and out. Conduct preventative maintenance, cleaning and testing of restaurant equipment ensuring all safety and operating standards are adhered to and that productivity of equipment is maximised. Ensure staff understand and maintain appropriate food safety standards and handling procedures. Conduct point of sale opening and closing activities, ensuring POS initialization, cash set-up procedures and register reconciliations are conducted accurately and in a timely fashion. Conduct closing inventories ensuring accurate records are retained on the appropriate forms. Ensure restaurant operations are running efficiently by conducting regular waste counts, meal and yield counts, monitoring and calculating time cards, conducting security checks and taking corrective action as required while documenting specific action plans. Completing operating checklists as required. Managing all restaurant systems to maximise customers’ experience of TPC’s service and product.
Follow the daily plan and schedule to visit customers assign by Service Supervisor and Admin, (Regular Maintenance Visit) Arrange and visit the customers having complains (Emergency Call Assistance), Plan for Repairing & Overhauling spare parts List, (Part Recommendation) Have knowledge for Troubleshooting steps, repairing and commissioning of power equipment and related control systems, Support to the Service Team for Delivery, Installation, Maintenance, Trouble Shooting of Generators. Preparation of operational and daily functions as required and activity striving to meet KPI and targets. Work closely with junior and team for the Tools and Workshop cleanliness.
1. Sourcing & Procurement Execution : Execute procurement activities in compliance with company procedures. Collect RFQs, prepare bidding comparisons, and recommend best options based on price, quality, and lead time. Raise purchase orders and ensure timely approval & issuance. 2. Supplier Management : Coordinate with suppliers to obtain quotations, documents, and delivery commitments. Conduct supplier evaluation and negotiation for best commercial terms. Maintain accurate and updated vendor database. 3. Inventory & Delivery Coordination : Monitor stock levels and anticipate shortages by coordinating with Supply/Logistics. Follow up with suppliers for on-time delivery and resolve gaps/urgent needs. Support inventory reconciliation by providing PO/GRN documentation. 4. Cost & Data Analysis : Prepare cost comparison sheets for management review. Track market price changes and update related teams. Maintain procurement reports, savings tracker, and supplier performance records. 5. Compliance & Documentation : Ensure all purchases follow company policy and sanction screening protocols. Maintain complete documentation for audit readiness. Escalate any high-risk supplier or price abnormality to management. 6. Cross-Functional Coordination : Collaborate with Finance, Operations, Quality Assurance, and Supply Chain teams. Support departments with technical clarification, product sampling, or urgent requests. Facilitate clear communication between internal and external stakeholders. 7. Process Improvement : Identify opportunities to reduce cost, improve lead times, and optimize supplier base. Propose and implement improvements in purchasing workflow. Reduce human errors by standardizing processes and documentation.
Develop the Aftersales Service Team and support business as assigned by General Manager. Schedule, manage and monitor the day to day activities which include Generator Services, Power Business & other Emergency call visit and repairing business under ATC and RMAS. Improve aftersales team performance by effectively utilizing available resources Focus on achieving a high level of Customer Satisfaction and repeat business with key performance indicators (KPI’s) as recommended. Actively strive for best practices in customer satisfaction and support with regular updates to management on appropriate recommendations for achieving these. Ensure that customer service performance by service personal is professional and appropriate to support business growth, brand differentiation and customer loyalty. Prepare the Weekly Customer Visit Schedule, Quotations & Reporting including update competitors pricing to management. Prepare and Control the tne Designing, Planning, Costing, Estimation and expenses. Frequent contact with customers for the continuous and more business opportunity. Be solution driven; focus on finding the right solution for long term customer relationship. Sell in the consultative sales solution manner with the partnering approach. Provide a professional and appropriate solution to Customer to grow the Sales Business in parallel. Work with all stakeholders including Sales, Marketing & original equipment manufacturers (OEM’s) to provide smooth and seamless information and work flow to achieve efficient and effective management. Maintain stock balance and spareparts inventory, Manage and maintain the service workshop to optimal operational standards. Regularly maintain Customer Database “CRM” and other company management systems as required by the direct report manager and company policy. Review & Follow up the daily Manpower and Resources Availability, Job & Service Schedule according to the Project, Contract and on call basic. Being aware of Safety and Environment working conditions in working area, workshop and on the field. Responsible to strengthen and develop the Power After-Sales business: maintenance, service contract, Repairing & Overhauling, and Rental Business.
Follow the daily plan and schedule to visit customers assign by Service Supervisor and Admin, (Regular Maintenance Visit) Arrange and visit the customers having complains (Emergency Call Assistance) Plan for Repairing & Overhauling spare parts List, (Part Recommendation) Prepare the BOQ with Purchase estimated Price for Admins to generate the Service Quotation. Have knowledge for OEM recommended operational procedures and troubleshooting steps for repairing and re-commissioning of power equipment and related control systems. Discussion within office with team members for future prevention and corrective measures, Coordinate with Service/Parts Admin after receiving approval of quotation. Delivery, Installation, Maintenance, Trouble Shooting of Generators. Propose solutions to enhance the service quality for gen-sets maintenance with permanent respect to safety conditions Work closely with Parts and Sales to ensure all customers receive an exceptional level of customer satisfaction Coordination for the organization and performance of a growing team of after sales service personal – including both in field & workshop activities, Actively striving for best practices in customer satisfaction and support with regular updates to management on appropriate recommendations for achieving these, Preparation of operational and daily functions as required and activity striving to meet targets Ensuring customer service performance by service personal is professional and appropriate to support business growth, brand differentiation, sales margin and customer loyalty, Identification of materials, parts and equipment for purchase to achieve value for money. (Assist on Parts Purchasing) Follow up daily service team schedule according to the Contract and on call basic, Check daily service team report and arrange necessary action for related customer upon the technician’s report, Check and test stock genset per time per month and coordinate with YGN Service Team and MDY Sales Team and Admin Team for new genset delivery / commissioning, Guide & Train to the juniors and service technician for better skill, performance and to be professional team. Being aware of Safety and Environment working conditions in a l workshop and on job site. Responsible to Grow and develop the Power After-Sales business: maintenance, service contract, overhaul and Spare Parts Sales.
Responsibilities: Frequent contact with customers, (Regular Customer Visit) Preparation of sales forecasts as required and activity striving to meet given targets. Maintain contact with all clients in the market area to ensure high levels of client satisfaction, (Customer Follow Up) Be solution driven; focus on finding the right solution for long term customer relationship development. Sell in the consultative sales solution manner with the partnering approach. Seek & Build the significant knowledge of technical product knowledge. Carry out regular production demonstrations in conjunction with company directives. Work with all stockholders including aftersales service & original equipment manufacturers (OEM’s) to provide smooth and seamless information and work flow to achieve efficient and effective management. Provide a professional and appropriate solution to Customer to grow the Sales Business in parallel. Learn and seek financial Services team/Company to provide solutions to customers that require these services. (HP Sales) Actively strive for best practices in customer satisfaction. Maintain regularly Customer Database “CRM” and other company management systems as required by your direct report manager and company policy. Sales of Power Equipment in line with the company policy. (Update the CRM regularly) Prepare the Weekly Customer Visit, Quotations & Sales Reporting including update competitors stock and pricing to management. Extensive traveling throughout the assigned territory. Keep confidential all company information including though not limited to: costing, data bases, expenses, OEM’s, employee and all other information.