• Manage daily sales and marketing operations, including branding activities, sales growth initiatives, and customer satisfaction. • Develop and execute strategic sales plans to achieve organizational goals and revenue targets. • Lead, supervise, and monitor Sales & Marketing team performance, ensuring targets and KPIs are achieved. • Identify and pursue new market opportunities, client segments, and sales channels. • Build and maintain strong, long-lasting customer relationships. • Analyze market trends, competitor activities, and customer feedback to improve strategies. • Prepare regular sales forecasts, budgets, and reports for senior management. • Collaborate with marketing, product, and operations teams to ensure alignment and smooth execution. • Recruit, train, and develop new sales representatives as needed. • Ensure adherence to company policies, procedures, and ethical standards.
1. To oversee the daily dispatch and arrival of all coaches ensuring 100% on-time performance on all routes. 2. Implement and monitor SOPs for gate operations, ticketing, and passenger vehicles to maintain consistent service quality. 3. Responsible for resolving passenger feedback and complaints. 4. Prepare daily, weekly, and monthly operational reports for the executive team, highlighting load factors, revenue per route, and operational challenges. 5. Must work closely with marketing and IT departments to streamline online booking systems and promotional campaigns. 6. Data Management & Analysis, manage data collection, validation, and reporting systems, perform detailed data analysis for operational decisions, Prepare regular operational and performance reports