To oversee the daily dispatch and arrival of all coaches ensuring 100% on-time performance on all routes. Implement and monitor SOPs for gate operations, ticketing, and passenger vehicles to maintain consistent service quality. Responsible for resolving passenger feedback and complaints. Prepare daily, weekly, and monthly operational reports for the executive team, highlighting load factors, revenue per route, and operational challenges. Prepare daily, weekly and monthly operational reports for the executive team, highlighting load factors, revenue per route and operational challenges. Must work closely with marketing and IT departments to streamline online booking systems and promotional campaigns. Data Management & Analysis, manage data collection, validation, and reporting systems, perform detailed data analysis for operational decisions, Prepare regular operational and performance reports.
1. Team Supervision & Operations • Supervise, guide, and mentor HR team members in their day-to-day activities. • Oversee the maintenance of accurate and up-to-date employee records and HR databases (HRIS). • Ensure smooth daily HR operations, including onboarding logistics, attendance tracking, and leave management. 2. Talent Acquisition & Onboarding • Lead the recruitment (sourcing, screening, interviewing, and offering). • Collaborate with department managers to understand hiring needs and refine job specifications. • Coordinate and continuously improve the orientation and onboarding experience for new hires to ensure strong retention. 3. Employee Relations & Engagement • Act as a primary point of contact for employee inquiries regarding policies, benefits, and workplace concerns. • Mediate and resolve employee grievances and disciplinary issues impartially and confidentially. • Design and implement employee engagement initiatives, team-building activities, and recognition programs. 4. Performance Management & Training • Coordinate the periodic performance appraisal process, ensuring timelines are met and evaluations are documented properly. • Assist managers in developing Performance Appraisal • Identify training needs across departments and help organize internal or external professional development workshops. 5. Compensation, Benefits & Compliance • Oversee or directly support the preparation of monthly payroll inputs (overtime, unpaid leave, bonuses, etc.). • Administer employee benefits programs (medical allowances, leaves, Late ……). • Ensure strict compliance with local labor laws, employment regulations, and statutory reporting requirements.