Provide leadership for all non-production operations including outlet performance, distribution, stock control, service quality, manpower deployment, and SOP compliance across the bakery–café network. Core Responsibilities 1. Outlet Operations Excellence - Lead and monitor daily outlet execution, service standards, hygiene, cash handling, and customer experience. - Conduct weekly operational audits and enforce SOP discipline. - Ensure menu availability and resolve escalations. 2. Distribution & Logistics Oversight - Manage daily dispatch planning and route optimisation. - Track delivery accuracy, timing, returns, and loading discipline. 3. Inventory & Stock Control (Outlets) - Enforce FIFO/FEFO and prevent expiry/wastage. - Validate daily stock reports and monthly stock counts. 4. Labour Productivity & Scheduling - Approve schedules based on sales forecast and peak hours. - Monitor labour cost %, staff discipline, and briefing routines. 5. Operational Readiness & Store Improvement - Ensure readiness for campaigns, product launches, and equipment uptime. 6. Cross-Functional Coordination - Work with Marketing, Finance, QC, and Warehouse for operational alignment. 7. Reporting & Insights - Deliver daily/weekly dashboards with risks and recommendations.