Monitor daily, weekly, and monthly sales records and evaluate performance against targets for individual teams and regions. Collect and analyze sales data to improve overall productivity. Analyze and report on data to identify opportunities to increase sales efficiency. Develop and track key performance indicators (KPIs) to provide the insights necessary for better business decision-making through both standardized and custom reports. Assist management in developing sales budgets and rolling forecasts, including analyzing variances between actual sales and budgeted goals. Analyze product mix and category performance across different regions and channels. Maintain reporting formats and ensure the sales team structure is accurately updated in the system. Follow up on trade activities by product, classification, and outlet segmentation. Compile and report on competitor activities, including pricing, new products, and promotions. Provide regular reporting updates to regional and senior management.
Strategic Departmental Leadership: Direct the full spectrum of aftersales operations, including Service & Maintenance, Pre-Delivery Inspection (PDI), and Parts Inventory. Warranty & OEM Ecosystem: Manage the end-to-end warranty lifecycle, ensuring strict compliance with OEM guidelines and maximizing manufacturer claim reimbursements. Customer Experience (CX) Excellence: Drive Customer Satisfaction Index (CSI) scores by implementing seamless service journeys and proactive communication strategies. Supply Chain & Inventory: Optimize spare parts inventory levels to minimize vehicle downtime while maintaining cost-efficiency. Technical Capacity Building: Design and execute comprehensive training programs to ensure all technical staff are certified and proficient in modern EV diagnostics and high-voltage safety. Digital Integration: Leverage Dealer Management Systems (DMS) to analyze service trends and improve operational efficiency.
Operational Leadership: Orchestrate daily factory operations, aligning production schedules with demand forecasts to consistently hit and exceed KPIs. Production Optimization: Implement Lean Manufacturing principles and Kaizen methodologies to eliminate waste, reduce cycle times, and increase throughput. Quality & Precision: Oversee the end-to-end assembly process, from chassis integration to final testing, ensuring rigorous quality control (QC) and zero-defect delivery. Technical Stewardship: Lead the troubleshooting of complex technical bottlenecks in the assembly of EV-specific components (Battery packs, Drive units, and Controllers). Safety & Compliance: Champion a "Safety First" culture, ensuring all operations strictly adhere to international safety standards and high-voltage electrical SOPs. Strategic Reporting: Develop and monitor advanced production metrics, providing data-driven insights to executive leadership to guide facility expansion and investment.
Identify and develop new business opportunities in Import/Export Air Freight, Sea Freight, Customs Clearance and Border Trading. Build and maintain strong, long-term relationships with existing and potential clients. Visit clients regularly to understand their logistics requirements and identify new business opportunities. Prepare quotations, negotiate freight rates and service terms with customers. Prepare and negotiate contracts, service agreements and other sales-related documents. Follow up on customer inquiries, quotations and sales opportunities from initial contact to closing. Coordinate with the Operations, Documentation and Supporting Teams to ensure shipments are handled smoothly according to customer requirements. Monitor shipment progress and communicate with customers to resolve service issues when required. Attend client meetings, business networking events and industry-related activities. Achieve assigned monthly and annual sales targets. Prepare and submit accurate weekly/monthly sales reports, including inquiry reports and new client reports. Maintain accurate customer information, sales activities and follow-ups in the CRM system Maintain regular communication with existing clients to generate repeat business and increase account value. Provide market feedback, customer requirements and competitor information to the management team.