Vanguard offer professional consulting services for business process improvement and automation candidate for this role will be responsible for, Interview client and collect business process requirement and map the requirement with business solution and system. Technical Leadership Proactively evaluate emerging technologies across SAP and non-SAP platforms to identify opportunities for improving system capabilities and business solutions. Conduct technical analysis and design solution architectures and integration landscapes aligned with business requirements, including technology selection, APIs, authentication mechanisms, programming languages, and system configurations. Design and maintain database structures, development frameworks, and coding standards to ensure scalable, secure, and maintainable software solutions. Design and oversee system integrations with external platforms using APIs and middleware, ensuring secure and reliable data exchange. Monitor and support integration operations within middleware platforms (e.g., SAP Integration Suite or custom middleware) to ensure operational stability and timely resolution of integration issues. Plan and implement system performance optimization, security controls, and lifecycle management to ensure reliability and scalability. Produce and maintain technical and functional documentation including API documentation, development specifications, user manuals, test scripts, and issue logs. Provide technical leadership and architectural guidance to development teams, promoting best practices in system design and software development. Delivery Management Collect, analyze, and document business requirements from process owners and stakeholders. Analyze existing business processes and support process improvement initiatives. Manage and coordinate multiple projects simultaneously, ensuring delivery within agreed scope, timelines, and budget. Plan and organize project tasks, schedules, and resource allocation to support effective project execution. Communicate project progress, milestones, and deliverables to stakeholders and project participants. Monitor project progress, identify potential risks and issues, and implement mitigation strategies. Manage client expectations and stakeholder relationships throughout project phases to ensure successful delivery. Working Relationships Work in partnership with: Project teams Operational and Commercial team External clients Offshore Development Teams
We are seeking a Digital Marketing Executive to promote our software products and IT services. The ideal candidate will be experienced in B2B digital marketing, lead generation, and technology-related content creation. This role offers flexibility and can be performed remotely based on project timelines. Key Responsibilities Oversee the creation of high-quality, engaging content (blog posts, website copy, case studies, etc.) that aligns with our brand and target audience. Manage our content calendar and distribution across channels. Run targeted ads on Facebook, LinkedIn, and Google to generate high-quality leads. Prepare marketing materials such as banners, landing pages, and email newsletters. Develop and implement to improve organic search rankings and website performance (technical, on-page, and off-page SEO). Improve website SEO for software-related keywords. Manage and optimize paid advertising campaigns (e.g., Google Ads, Bing Ads - SEM). Coordinate website updates: product descriptions, screenshots, FAQs. Design and execute email marketing campaigns (e.g., newsletters, promotions, drip campaigns). Track, measure, and analyze performance across all digital marketing channels using tools like CRM, Google Search Console, etc.
oin our dynamic customer support team as a Support Consultant! You'll be instrumental in ensuring our ERP system customers receive exceptional service, playing a key role in finding the solutions for the ERP functional issues, managing the resolutions of technical issues, collaborating with cross-functional teams, ensuring effective communication between internal and external stakeholders, and optimizing processes to enhance the overall support experience. If you're passionate about problem-solving and collaboration, we want to hear from you. Key Responsibilities Manage escalated ERP-related issues, collaborating with technical teams to ensure timely resolution and minimal disruption to business operations. Analyze and troubleshoot complex functional and system issues, identify root causes, and implement solutions. Efficiently troubleshoot and resolve ERP system-related issues, ensuring all client Service Level Agreements (SLAs) are met. Interact with software providers and vendors to coordinate functional and technical support, troubleshoot issues. Conduct in-depth analysis of reported issues, including root cause analysis, to identify underlying problems and prevent recurrence. Collaborate with technical teams to troubleshoot and resolve complex problems, applying in-depth knowledge of the ERP system's functionalities. Develop and deliver training materials and sessions for end-users on ERP functionalities and new features. Participate in testing enhancements, and system upgrades to ensure functional integrity and alignment with client requirements. Serve as the primary functional point of contact for clients, build strong, trusted relationship. Proactively communicate status updates, manage expectations, and ensure client satisfaction throughout the support lifecycle. Understand client business processes and challenges to provide tailored solutions and recommendations. Work closely with project teams, technical consultants, and sales teams to ensure seamless handovers from implementation to support, and to identify potential upsell opportunities. Ensure a high level of customer satisfaction by delivering timely and effective support services. Ability to work closely with peers and users to deliver optimum service. Ability and willingness to participate in a mandatory standby rotation to provide support on weekends and public holidays.