360 (B360) is a sister company of Vanguard Myanmar Co., Ltd. and an award-winning Digital Marketing & Branding Agency in Yangon. We help businesses transform ideas into measurable results through Branding, Integrated Marketing, Digital Solutions, and Website Development. At B360, we believe in combining creativity, technology, data, and strategic thinking to help our clients achieve meaningful business growth. We are looking for a Sales Executive to join our growing team. In this role, you will work closely with the Business Development Manager to identify new business opportunities, build relationships with prospective clients, understand their business and marketing needs, and introduce B360's solutions that can create real value for their businesses.As a Sales Executive, you will play an important role in supporting the growth of B360 by developing new leads, conducting client outreach, presenting ourservices, preparing proposals, and supporting the sales process from initial contact through to closing. Provide assistance with Business Development Manager in developing and executing sales strategies to achieve sales targets. Help to identify potential clients and develop leads Collaborate with the product and marketing teams to develop effective sales presentations and proposals Support Business Development Manager in negotiating contracts and closing deals Achieve assigned monthly and annual sales targets for the company's products and solutions. Collaborate with internal teams to ensure successful implementation and delivery Maintain accurate sales records and reports Demonstrating and presenting services and products. Reaching out to customer leads through cold calling Receive calls and inquiries from inbound leads Giving sales presentations to a range of prospective clients Support management by preparing reports on customer needs, issues, interests, competitor activities, and opportunities for new products and services.
Join our dynamic customer support team as a Support Consultant! You'll be instrumental in ensuring our ERP system customers receive exceptional service, playing a key role in finding the solutions for the ERP functional issues, managing the resolutions of technical issues, collaborating with cross-functional teams, ensuring effective communication between internal and external stakeholders, and optimizing processes to enhance the overall support experience. If you're passionate about problem-solving and collaboration, we want to hear from you. Key Responsibilities Manage escalated ERP-related issues, collaborating with technical teams to ensure timely resolution and minimal disruption to business operations. Analyze and troubleshoot complex functional and system issues, identify root causes, and implement solutions. Efficiently troubleshoot and resolve ERP system-related issues, ensuring all client Service Level Agreements (SLAs) are met. Interact with software providers and vendors to coordinate functional and technical support, troubleshoot issues. Conduct in-depth analysis of reported issues, including root cause analysis, to identify underlying problems and prevent recurrence. Collaborate with technical teams to troubleshoot and resolve complex problems, applying in-depth knowledge of the ERP system's functionalities. Develop and deliver training materials and sessions for end-users on ERP functionalities and new features. Participate in testing enhancements, and system upgrades to ensure functional integrity and alignment with client requirements. Serve as the primary functional point of contact for clients, build strong, trusted relationship. Proactively communicate status updates, manage expectations, and ensure client satisfaction throughout the support lifecycle. Understand client business processes and challenges to provide tailored solutions and recommendations. Work closely with project teams, technical consultants, and sales teams to ensure seamless handovers from implementation to support, and to identify potential upsell opportunities. Ensure a high level of customer satisfaction by delivering timely and effective support services. Ability to work closely with peers and users to deliver optimum service. Ability and willingness to participate in a mandatory standby rotation to provide support on weekends and public holidays.