Visa Application Processing and Customer Interaction Scrutinize and collect visa application documents for processing. Attend to customer/applicant queries through various channels, including in-person, email, and telephone. Inform applicants about available Value-Added Services and facilitate their delivery. Encourage applicants to provide feedback on services and experiences at the application center. Operations and Compliance Handle cash and bank transactions accurately, adhering to established procedures. Record and maintain all application data, ensuring accurate and timely entry into the system without errors. Ensure timely completion of the visa application process within the specified Turn Around Time (TAT). Maintain strict compliance with standard operating procedures and manuals to ensure process consistency. Logistics and Project Support Manage passport delivery logistics to consulates, applicants, and logistic companies. Support the Deputy Manager/Operations Manager in executing World Bank projects.
Visa Application Processing and Customer Interaction Scrutinize and collect visa application documents for processing. Attend to customer/applicant queries through various channels, including in-person, email, and telephone. Inform applicants about available Value-Added Services and facilitate their delivery. Encourage applicants to provide feedback on services and experiences at the application center. Operations and Compliance Handle cash and bank transactions accurately, adhering to established procedures. Record and maintain all application data, ensuring accurate and timely entry into the system without errors. Ensure timely completion of the visa application process within the specified Turn Around Time (TAT). Maintain strict compliance with standard operating procedures and manuals to ensure process consistency. Logistics and Project Support Manage passport delivery logistics to consulates, applicants, and logistic companies. Support the Deputy Manager/Operations Manager in executing World Bank projects.
Job Description Prepare and manage MIS reports with accuracy and completeness, ensuring timely submission to the Head Office. Reconcile bank statements, track cash and DD credits, and generate Daily Activity Reports. Handle month-end provisions and conduct intercompany reconciliations. Oversee internal customer satisfaction initiatives within the department. Verify and process travel expenses and clearances promptly and accurately. Review vendor invoices and payment documents for accuracy and compliance. Ensure timely remittances and RTGS transactions, maintaining complete documentation. Coordinate with SSC and VFS Global teams for seamless payment processing and issue resolution. Manage routine financial operations, including stop payments, DD and cheque cancellations, deposits, receipts, and manual payments. Work with the Travel Desk to ensure proper accounting of surrendered currency in SAP. Maintain precise financial records and processes, ensuring adherence to established timelines.
Visa Application Processing and Customer Interaction Scrutinize and collect visa application documents for processing. Attend to customer/applicant queries through various channels, including in-person, email, and telephone. Inform applicants about available Value-Added Services and facilitate their delivery. Encourage applicants to provide feedback on services and experiences at the application center. Operations and Compliance Handle cash and bank transactions accurately, adhering to established procedures. Record and maintain all application data, ensuring accurate and timely entry into the system without errors. Ensure timely completion of the visa application process within the specified Turn Around Time (TAT). Maintain strict compliance with standard operating procedures and manuals to ensure process consistency. Logistics and Project Support Manage passport delivery logistics to consulates, applicants, and logistic companies. Support the Deputy Manager/Operations Manager in executing World Bank projects.