• Sales & Business Development: Take responsibility for driving volume and revenue growth; prospect, introduce, and acquire new clients to use express delivery, freight transportation, and fulfillment services of VTP Myanmar while retaining existing accounts; execute business campaigns within the assigned area. • Post Office Operations Management: Organize, assign, and supervise all daily operations, including pickup, acceptance, sorting, handling, handover, and delivery; ensure continuous operations in full compliance with standard procedures. • Personnel Management: Assign tasks, schedule working hours, set targets, track productivity, provide training/guidance, and evaluate performance for operation staff, shippers, and collaborators. • Quality Assurance & Control: Take responsibility for monitoring SLA compliance, successful delivery rate, pending/delayed inventory, and lost/damaged goods; inspect process compliance and implement corrective actions when operational issues arise. • Financial, COD & Asset Management: Oversee cash flow, COD collection, outstanding liabilities, and fund transfers; manage inventory, assets, office equipment, and operating expenses of the post office/hub. • Customer Service & Complaint Management: Receive, resolve, and follow up on customer complaints; ensure timely response to maintain high service quality standards. • Reporting & Operational Improvement: Track KPIs, prepare daily/weekly/monthly reports, analyze operational bottlenecks, propose process improvements, and execute directives from higher management. • Agent Network Development & Management: Identify, acquire, and manage agency networks/franchises of VTP Myanmar within the assigned area.