Position Purpose The role is to perform meticulous digital operation for E-money and Cash management smoothly and to support in delivering of new products and projects. Key Responsibilities and Accountabilities Supporting, reporting & coordination with Internal & External Stakeholders for executing the smooth disbursements, settlements, loan payments & cash in banking Ensure the interlinking of wallets with banks, cards & other third-party systems. Agents & Partners Accounts are on board within the agreed turn-around time. Ensure complaints resolution on time and follow up if any delay in providing the resolution. Support by monitoring all E-KYC processes smoothly with accuracy control. Support in ongoing system enhancement change & UAT testing for ensuring that all requirements are designed & delivered as per the initiated. Ensure to provide & share the reconciliations and analysis report by daily, monthly in time of all relevant accounts. Follow up for any pending tasks to complete within defined SOPs/SLAs Ensure assigned daily operation activities are carried out in an appropriate and effective way. Maintain proper record keeping/archival of all related documents for audit trail. Provide operational support to Internal Teams & Corporate Clients for smooth operations. Any ad-hoc duties assigned upon business expansion project requirements Experience, Functional Skills and Knowledge Areas Good Experience in Banking, Operations, and Financial Transaction Managment Good knowledge of spreadsheet and advance excel and MS Office Good Experience in using system platform Hands on experience on reconciliations, and transactions analysis
Position Purpose Wave Money is undergoing a technology transformation across the IT stack and needs an experienced database engineer to build and maintain multiple Oracle RAC clusters, other DBMS clusters such as Postgres and MySQL and reporting/business intelligence tools such as Statistic. Key Results Areas Delivery of new database design/architecture that will scale to Wave Money’s needs in the future. Implementation of the core Mobile Financial Services database using best practices. Implementation of load testing and failover testing plans across all DBMS platforms prior to go-live. Successfully complete migration activities to cutover to new IT stack/DBMS. Achieve KPIs and perform ongoing tuning of tables, indexes, and queries to achieve highest performance. Exhibit positive engagement with IT and Business stakeholders Exhibit strong leadership and a can-do, positive attitude Key Responsibilities and Accountabilities Administers, maintains, develops and implements policies and procedures for ensuring the security and integrity of the company's Oracle database. Implements data models and database designs, data access and table maintenance codes; resolves Oracle database performance issues, database capacity issues, replication, and other distributed data issues. Creates and maintains all databases required for development, testing and production usage. Performs the capacity planning required to create and maintain the databases and performs ongoing tuning of the database instances. Install new versions of the Oracle RDBMS and its tools and any other tools that access the Oracle database. Plans and implements backup and recovery of the Oracle database Implements and enforces security for all of the Oracle Databases. Enforces and maintains database contraints to ensure integrity of the database. Administers all database objects, including tables, clusters, indexes and views Troubleshoots with problems regarding the databases, applications and development tools. The DBA should posses the following skills: A good knowledge of the operating system(s) A good knowledge of physical database design Ability to perform both Oracle and also operating system performance monitoring and the necessary adjustments. Be able to provide a strategic database direction for the organisation. Excellent knowledge of Oracle backup and recovery scenarios. Good skills in all Oracle tools. A good knowledge of Oracle security management. KPIs Financial: Delivery of capability which supports the Revenue objectives of Wave Money Expense minimization whilst hitting all key objectives Organisational: Minimal outages to Wave customer and agent network. Individual: Result-based improvement and management of IT / Databases Leadership and people management Vendor engagement Document outcomes Competencies Areas Database Structural Design / SAD Database Management Data Migration Transformation Delivery Program Delivery Leadership Partnership Communication –written and verbal Governance Management (small team) Development of junior and surrounding staff Decision making (rapid and deep consideration) Vision setting / strategic thinking Architectural consideration Organization development
Position Purpose The role will be responsible for end-to-end campaign execution, Airtime product performance monitoring, partner coordination, and incentive fulfillment controls. The person would be working on analyzing customer behavior through cohort analysis, funnel analysis etc. and present actionable insights. This person will initiating cross functional communications as and when required for different campaigns. Key Result Areas Support and execute campaigns and Airtime product initiatives for acquisition, retention, and engagement. Own Airtime campaign design, denomination strategy, and cost optimization. Ensure timely fulfillment, reconciliation, and incentive payout for Airtime and other campaigns. Drive Airtime product usage, repeat behavior, and revenue contribution. Cross-functional coordination with internal teams and external Airtime partners. Key Responsibilities and Accountabilities Support Growth team verticals in building customer-centric campaigns and Airtime programs. Manage Airtime product-related campaigns, including:[Denomination-based targeting|Cashback / incentive structures|Cost vs impact analysis] Analyze customer behavior using cohort analysis, funnel analysis, and product usage trends. Prepare regular dashboards and reports on:[Campaign performance|Airtime product KPIs (conversion, repeat, revenue)]. Coordinate with Product, BI, Finance, Operations, and Partnerships for approvals, execution, and fulfillment. Proactively identify improvement areas for Airtime product adoption and customer experience.
Key Responsibilities and Accountabilities To perform daily support of application systems, network and infrastructure to ensure system availability To provide assistance and liaise with users and Internal Level 3 support teams and vendors on all matters pertaining to application systems To perform Level 2 support by troubleshooting and tracking of reported issues of future mobile financial services business, including but not limited to; business applications, handset applications / customer channels and back-office systems, supporting the operations of the Wave Mobile Money System. To architect, develop, setup and implement integration and automation that improves the stability, scalability, availability and manual work reduction. To perform documentation update for application systems Work with the SRE Manager and Head of Technical Operations & Architecture to configure, deploy, manage and support a large fleet of systems for Wave Money. The successful candidate will participate in the roll-out of new cutting edge infrastructure and services throughout 2022 and 2023 and will be in an excellent position to advance to the position of team lead as we expand this new IT team. The successful candidate will have a can-do attitude and be ready to immerse themselves in new techniques and technologies. As with all infrastructure roles a certain amount of night time / outside of business hours work will be needed and the right candidate will have demonstrated the willingness to participate in such non-business hours activities. Willing to work in 24x7 support environment to attend and respond severity 1 incidents. Key Performance and Success Indicators Wave Money, DMM business continuity in county Self-performance Client focus and orientation Result-based improvement and management Leadership and people management Key Stakeholders Wave: Product team , Head of Technical Operations & Architecture, Head of Security & Compliance , Product Manager , Program Manager Telenor partner: Telenor IT, Telenor App Team Yoma partner: Yoma IT Vendors: App, middleware, core mobile financial services platform Competencies Coordination Self-improvement Team work Outstanding problem solving skill Attention to detail Self-driven Interpersonal Skill Organization Skill Communication –written and verbal Development of junior and surrounding staff Decision making (rapid and deep consideration) Organization development
Position Purpose The Product Support Specialist is responsible for streamlining the partner integration process and collaborating with the partnership team to provide support and maintenance for business-as-usual (BAU) activities. This role focuses particularly on biller integration and payment integration support, ensuring the smooth operation and configuration of various systems and interfaces, and optimizing processes and workflows. Key Responsibilities The Product Support Specialist plays a vital role in maintaining the stability and efficiency of product operations by ensuring seamless system configuration and integration support. Key responsibilities include: Partner Integration: Lead and support the partner integration process, ensuring smooth collaboration with the partnership team throughout the onboarding and technical alignment phases. Merchant Management: Oversee the end-to-end management of merchants, including onboarding, technical integration assistance, and coordination of the release process. BAU Support: Deliver ongoing support for business-as-usual (BAU) activities, with a strong focus on biller and payment integration to maintain operational continuity. Strapi Configuration Management: Administer and update configurations in Strapi for promotions, campaigns, scheduled/ad-hoc product and service offerings, feature toggles, themes, and user interface elements. Pricing Setup: Configure pricing for scheduled and ad-hoc campaigns involving billers, merchants, products, services, and features to support marketing and operational initiatives. Biller Management: Manage offline billers through onboarding, pricing configuration, and coordination of release activities to ensure accurate and timely integration. Production Issue Tracking: Collaborate with the SRE team to monitor and manage production issues from identification through resolution and release. Process Optimization: Continuously evaluate and improve internal processes and workflows to enhance efficiency, accuracy, and overall team effectiveness. Key Performance and Success Indicators 1. Integration Efficiency Integration Timeliness: Measures the average time required to complete system or partner integrations. 2. Operational Support Effectiveness Issue Resolution Time: Tracks how quickly support tickets or incidents are resolved. System Stability: Evaluates the reliability and uptime of systems related to integrations and configurations. 3. Configuration Quality Configuration Accuracy: Assesses the frequency of errors or rollbacks due to misconfigurations in system tools or platforms. 4. Collaboration and Communication Stakeholder Feedback: Gauges satisfaction levels from internal teams regarding support responsiveness and quality. Cross-Functional Coordination: Measures the effectiveness of collaboration with other departments during integration and issue resolution. 5. Process Improvement Workflow Optimization: Tracks the number and impact of initiatives aimed at improving operational processes. Automation Implementation: Measures the adoption and effectiveness of automation tools or scripts to reduce manual tasks. 6. Documentation and Reporting Documentation Quality: Evaluates the accuracy, clarity, and completeness of technical and operational documentation. Reporting Timeliness: Assesses the punctuality and consistency of reporting on system issues, configurations, and integration status. 7. Production Support Issue Management: Monitors the number of production issues identified and resolved in collaboration with relevant teams. Post-Deployment Stability: Tracks the number of incidents or issues occurring after releases or deployments.
This dual-focused role is responsible for driving the company's financial strategy, planning, and analysis, while simultaneously establishing and managing the performance frameworks, metrics, and processes that ensure the entire organization meets its strategic objectives. The ideal candidate will transform raw data into actionable, influential insights, providing the C-Level Executive team and Board of Directors with the necessary intelligence to make timely, effective, and strategically aligned business decisions in a high-growth environment. Financial Planning & Analysis Lead the annual strategy process, budgeting, monthly/quarterly forecasting, and long-range planning processes. Develop sophisticated financial models, including P&L, balance sheet, and cash flow projections, directly supporting capital allocation decisions. Design, prepare, and present timely and accurate monthly/quarterly financial reports, board paper and investor reports to senior management and group entity. Partner with commercial, product, technology, and marketing teams to evaluate the financial viability of new products, features, expansion, and capital expenditure projects, providing clear ROI analysis and recommendations. Identify opportunities for operational efficiencies and cost optimization across the business without compromising growth velocity, driving the "return on every dollar spent" mindset. Conduct complex financial and operational analyses to understand key revenue drivers, customer acquisition costs, and customer lifetime value, serving as the analytical backbone for strategic initiatives. Business Performance Management Establish, standardize, and maintain a robust company-wide KPI and performance metric framework, ensuring clear line-of-sight and alignment between operational execution and strategic corporate goals. Lead the process for cascading company goals into measurable departmental objectives/OKRs and establish routines for performance reviews and accountability, driving a data-driven performance culture. Monitor industry trends, competitive landscapes, and regulatory changes to benchmark the company's performance and provide proactive strategic input to the leadership team. Drive continuous improvement in business operations and processes by leveraging systems and technology. Leadership & Stakeholder Management Build, mentor, and lead a high-performing team. Foster a culture of rigorous analysis, collaboration, and continuous professional growth. Serve as the primary financial thought partner to the CFO, CEO, and other C-Level executives. Prepare and deliver impactful presentations for Board of Directors meetings and investor relations. Actively engage with departmental heads (e.g., Commercial, Marketing, Product, Technology, and Operations) to understand their operational levers, challenge assumptions, and influence decision-making to maximize overall company profitability and efficiency. Manage relationships with external stakeholders, including auditors, banks, and investors, by providing transparent, accurate, and strategic financial communication.