Position Purpose This role is responsible for driving sustainable user growth and engagement for our mobile wallet business through end-to-end campaign management, strategic growth initiatives, and continuous performance optimization. The role will maximize existing channels, including the partner ecosystem, while identifying new opportunities to improve user acquisition and retention. Key Responsibilities 1. Campaign Strategy & Execution Plan and execute continuous (weekly/monthly) campaigns to drive user growth and engagement Design campaign mechanics including promotions, gamification, and behavioral nudges Activate campaigns across multiple channels: In-app placements - CRM (Push, SMS, email) 2. Performance Tracking & Optimization Define and monitor campaign KPIs such as: (MAU/DAU uplift, Conversion rates, Participation rates, Retention impact) Continuously track campaign performance on a daily/weekly basis Analyze performance data to identify insights and improvement areas Iterate, optimize, or rebuild campaigns based on performance outcomes Run experiments (A/B testing, incentive vs non-incentive mechanics) 3. User Engagement & Retention Drive increased user frequency and stickiness Develop initiatives that build habitual wallet usage Balance incentive-based vs organic engagement strategies 4. Ecosystem Activation (Supporting Scope) Maximize MAU contribution from existing partners Ensure partners are actively participating in campaigns Identify underperforming partners and drive activation improvements Collaborate with internal teams to integrate partners into growth initiatives 5. Growth Projects (New – Strategic Scope) Lead and execute growth-related projects that contribute to - user acquisition, user retention Identify opportunities beyond campaigns (e.g., new use cases, feature adoption, journey improvements) Work cross-functionally with Product, Marketing, and Tech teams to deliver projects Ensure projects are impact-driven, measurable, and aligned with MAU growth goals Track project outcomes and integrate learnings into future campaigns and strategies 6. Growth Performance Management Own and report on key growth metrics - MAU Growth & DAU/ MAU ratio Build dashboards and provide regular performance reporting and insights Translate data into actionable growth strategies
This role will be employed under Yoma Bank and will lead Wave merchant acquisition and growth initiatives, including activation, transaction performance, revenue growth, and team management, to achieve business objectives and drive market expansion. Position Purpose To manage merchant marketing operations, including POSM, vendor coordination, inventory, and event activation, while driving merchant engagement and market growth through effective marketing initiatives and field insights. Key Responsibilities Marketing Operations & Asset Management: Own the end-to-end lifecycle of POSM (Point of Sale Materials) and marketing collateral, driving seamless alignment between internal stakeholders and external vendors. Vendor Governance & Procurement Documentation: Standardize, document, and manage end-to-end operational processes and service-level agreements (SLAs) for third-party vendors. Inventory & Supply Chain Control: Oversee weekly and monthly inventory checks, stock tracking, and supply chain planning to ensure uninterrupted resource availability. End-to-End Event Activation: Project-manage merchant-facing events, encompassing everything from initial preparation, merchant training, and POSM branding visibility and cash-out operations. Market Intelligence & Field Insights: Conduct regular market research on industry trends while executing on-ground field audits to ensure compliance, optimal branding, and visibility across the onboarded merchant network. Merchant Lifecycle Marketing: Develop and execute merchant marketing initiatives designed to maximize merchant engagement, velocity of active usage, and long-term ecosystem retention.
This role will be employed under Yoma Bank and will lead Wave merchant acquisition and growth initiatives, including activation, transaction performance, revenue growth, and team management, to achieve business objectives and drive market expansion. Position Purpose The Merchant Sales Lead is responsible for leading merchant acquisition and growth activities, managing a sales team, driving merchant activation and transaction performance, and maintaining strong relationships with key merchants and stakeholders. Key Responsibilities Merchant Acquisition & Business Development Lead the team to achieve monthly merchant acquisition targets. Develop and manage merchant sales pipelines. Identify and onboard strategic and high-potential merchants. Conduct regular market visits and business development activities. Support expansion projects in assigned territories. Merchant Activation & Growth Ensure newly onboarded merchants become active and transact regularly. Monitor activation rates and merchant performance. Re-engage inactive merchants and improve merchant retention. Conduct merchant engagement and relationship-building activities. Revenue & Transaction Growth Drive daily transaction and revenue growth. Acquire high-volume merchants and strategic partners. Monitor merchant transaction trends and identify growth opportunities. Support initiatives to increase merchant contribution and usage. Team Leadership & Performance Management Lead, coach, and develop the sales team. Monitor individual and team KPI performance. Conduct regular performance reviews and field coaching. Ensure achievement of business targets and compliance with company policies. Stakeholder & Relationship Management Maintain strong relationships with key merchants. Coordinate with internal teams to resolve merchant issues within SLA. Support marketing campaigns, merchant promotions, and partnership initiatives.
Position Purpose The Business Performance Management Manager will play a critical role in driving organizational success by providing insightful analysis, monitoring key performance indicators, and recommending data-driven strategies for improvement. This position requires a highly analytical and proactive individual with a strong business acumen and the ability to translate complex data into actionable insights for management. The ideal candidate will be a self-starter, capable of leading a high-performing team, and comfortable navigating a dynamic environment. Key Responsibilities Conduct comprehensive business performance management for the overall organization, identifying trends, opportunities, and areas for improvement. Collaborate closely with the Business Planning team and other related functions to ensure alignment and effective performance management processes. Establish and monitor KPIs across various business units and functions. Proactively engage with relevant stakeholders to discuss performance results, identify root causes of deviations, and drive the implementation of improvement initiatives. Prepare regular performance reports (weekly, monthly, and quarterly) with clear visualizations and insightful commentary for management review. Define targets for marketing campaigns and meticulously track their performance, providing detailed reports and actionable takeaways to relevant teams. Evaluate the ROI of campaigns and recommend actions to optimize future performance. Work closely with product and business owners to support successful go-to-market strategies through performance monitoring and analysis. Lead and facilitate regular business performance review meetings with respective HODs and their team members, fostering a culture of data-driven decision-making. Provide strong leadership and guidance to a team of high-performing analysts, fostering their professional growth and ensuring high-quality output. Ad hoc Projects & Analysis Develop compelling and insightful reports/dashboard summarizing analysis findings and formulate clear, data-backed recommendations for management. Present analysis findings and recommendations effectively to management through clear and concise presentations. Work independently with minimal supervision, demonstrating a strong ability to learn quickly and apply new knowledge to assigned tasks.
Position Purpose Head of Internal Audit will have responsibility for all internal audit functions, oversight of financial governance, business integrity and ethics. Internal Audit (IA) works with its internal business customers to help develop and improve governance, processes, systems, controls and understanding of risks. Responsible for planning, executing and reporting audits, as well providing advice on control and risk issues. The Internal Audit function operates as Wave Money’s independent appraiser, responsible for examining and evaluating business activities and related risk for the purpose of ensuring regulatory compliance, safeguarding company assets and improving its systems of financial and operational controls. In addition, this position will oversee the Company’s Business Integrity Line program and lead financial and accounting fraud investigations. This position reports to the Audit Committee of the Board of Directors and will provide it with formal assessments of the adequacy of the Company’s internal control environment. Principal Accountabilities Ensure the approved charter of Internal Audit is followed. Assist the Audit & Risk Committee in executing on its charter as well. Develop and present the annual audit plan for approval by the audit and risk committee. Plan and execute audit mission in line with the annual audit plan includes reviewing and observing operations and activities, interviewing and discussing with the auditee regarding its work process in order to ensure checks and balances and to identify areas of risk and concern in internal controls and procedures Prepare timely audit mission reports and summarizing key findings and recommendations, and discuss with auditee in order to obtain action plans with timeframes that address any findings Do follow-up audits to ensure that action plans and the required measures have been implemented within timeframes Assess and test internal controls, present findings and reports for executives and relevant committees for internal control improvement Advise management on governance, processes, systems, controls and risks mitigation. Investigate fraud, as needed, normally in cooperation with the Risk and Compliance function. Do some travel in Myanmar to execute audits in the whole of the organization and with partners such as banks, subsidiaries, MFS point of sales etc. Execute work taking into consideration internal audit best practices and following Group guiding, and also catering to relevant regulations e.g. from the Central Bank.
Position Purpose To oversee and strengthen Wave Money’s Technology Governance, Risk, and Compliance (GRC) function by ensuring technology and cyber security risks are effectively identified, assessed, monitored, and mitigated in alignment with the Risk Management Framework, business objectives, and industry best practices. Key Responsibilities and Accountabilities Update, review, and advise on Risk Management framework, policies, standards, and guidelines for Technology and Cyber Security Risk Actively participate in Technology and Information Security risk identification, assessment, treatment, and reporting processes Analyze technology-related operational risk events and emerging risk scenarios and develop effective risk treatment and remediation plans Track, monitor, and validate all Technology and Cyber Security Risks in the risk register on a timely basis Review and assess adherence of Technology and Cyber Security Risk requirements, policies, and controls as per Risk Management Framework Perform comprehensive risk and control assessments covering Technology and Cyber Security processes Articulate technology risks clearly and propose appropriate mitigating controls to reduce residual risk Prepare, review, and present Technology and Cyber Security Risk reports and dashboards to relevant management forums and committees Coordinate with Technology, Cyber Security, Compliance, and Business teams to ensure timely implementation of mitigation actions Participate in Business Continuity Management (BCM), Disaster Recovery (DR), and technology resilience initiatives Monitor technology risk incidents, perform root cause analysis, and ensure closure of corrective actions Support internal and external audit engagements related to Technology and Cyber Security risks Actively contributes to the transformation and maturity of the Technology Risk Management function by identifying opportunities to optimize tools, processes, and practices Promote technology risk awareness and a strong risk culture across the organization Key Performance and Success Indicators Effectiveness of Technology Risk Management and control environment Reduction in high and critical Technology Risk exposures Timely identification and mitigation of Technology and Cyber Security risks Quality, accuracy, and timeliness of Technology Risk reporting Timely closure of audit and regulatory findings Improved technology resilience and business continuity capability
Position Purpose This role will be responsible for analysis of the campaign, measuring effectiveness of the campaign, coordinating between internal stakeholders, and sharing reports among the team. Key Responsibilities and Accountabilities Utilize data analysis tools and techniques to extract, manipulate, and analyze data for decision-making purposes. Create reports, dashboards, and visualizations to present key insights to stakeholders. Create and deliver regular and ad-hoc reports and dashboards to provide visibility into campaign performance. Segment customer data based on various criteria to identify target audiences and opportunities for personalized marketing strategies. Support for timely execution of campaigns and post campaign analysis Analyze and identify segments to enhance users’ engagement. Conduct in-depth analysis of performance metrics, including conversion rates, and cost of the campaigns. Collaborate with the team to generate actionable recommendations for optimizing campaigns.