Job Overview and Responsibilities; 1. Respond to and investigate identified security issue. 2. Provide technical assistance and support for requests. 3. Creating control features to ensure systems effectively meet the organization’s quality standards 4. Installation and integration of hardware in the network, including routers, switches and servers. 5. Infrastructure Support across VMware, Linux, Windows Server. 6. Resolving incidents within agreed service levels. 7. Complete routine weekly maintenance of servers, database system and network elements using established procedure. 8. Proficient in network system, protocols and firewall concepts. 9. Good experience in UNIX/Linux, Windows commands and shell scripting.
24/7 Monitoring & Alerting Monitor network, server, and application alarms in real time using automated tools; correlate events per corporate rules and identify threshold breaches. Incident Logging & Ticketing Create accurate trouble tickets with initial logs/snapshots per SOP for all qualified alerts or customer-reported issues. L1 Operations & SLA Tracking Perform daily operational checklists, basic health checks, batch job observation, and capacity monitoring to support uptime and SLA compliance. Escalation & Communication Route incidents to appropriate L1/L2/Specialist teams; escalate critical alerts promptly and act as communication pivot for dispatch.
Job Overview/Responsibilities: 1. Operation and maintenance of Telecom Charging System, mainly CRM and billing modules 2. Overseeing the deployment of telecom systems, identifying and resolving technical issues 3. Provide first-class and high quality services to customers, thereby achieving a win-win situation between the company and customers. 4. Conducting regular system maintenance 5. Collaborate with different team members to ensure clarity and deliverables 6. Provide customers with technical guidance and training.