1. IT Operations, Maintenance & Troubleshooting • Set up and configure computers and peripherals • Provides assistance in the use of personal computer hardware, software, and specialized mainframe technology or operates a multi-platform computer environment • Provides basic troubleshooting, repair and maintenance for IT equipment (e.g. computers, disk drives, printers, scanners, CCTV and etc.) • Investigate the error of personal computers and peripherals on a network to diagnose, hardware versus software problems • Troubleshooting network connection issues 2. IT Asset Management & Documentation • Maintain records of repairs and fixes and maintenance schedule • Maintain school IT assets • Keep proper records of IT assets • Identify & report to IT Coordinator for IT equipment shortages and place order 3. IT Support & Coordination • Assist to IT Manager that needed • Other duties that assigned by supervision staff