• Supervise and be responsible for cleanliness, order and appearance of the hotel public areas, annexes, cottages, facilities, service corridors, linen and uniform shopping arcades and employees.
• Train all employees to perform their best in the standard operation procedure as applicable job positions.
• To ensure that Standard Operating Procedures are in place for all Housekeeping sections and they are updated frequently and adhered to at all times.
• To counsel and discipline Housekeeping employees if needed to address performance shortfalls ensuring that appropriate records are left in the employee files and that hotel’s disciplinary procedures are followed at all times.
• To respond orally to positive or negative feedback received directly from guests or via comment cards/feedback systems and to develop strategies to address potential service shortfalls.
•  To ensure that pre-shift and post-shift briefings are conducted with all Housekeeping employees to make sure that all necessary information is communicated all problems are followed up and all are be aware of current VIP guests, hotel promotions and rates.
• To be aware of local market competition, to monitor trends within the industry and make suggestions how these could be implemented in our hotel.
• To assist in ordering and ensure inventory of all uniforms for hotel employees are done and report to the appropriate department and advise.
• To ensure that all Housekeeping employees are coached, trained and appraised regularly, that proper records are kept of all training sessions, appraised chats and that department training needs are analyses and departmental plans are drawn up and updated regularly.
• Together with Rooms Division Manager to identify employees with potential for promotion and or transfer and to draw up appropriate development and succession plans.
• To carry out quality control functions in all areas of the department daily to ensure a consistent high quality of all services is maintained.
• To assist in the preparation of the department’s annual budgets, analyzing results and in implementing corrective actions if required.
• To assist in the control of departmental costs on an ongoing basis and in implementing corrective actions if required.
• To ensure that al departmental rosters are drawn up correctly and area based on the current budget and occupancy figures.
• To be responsible for the inventories and controlling the costs for all guest room and cleaning suppliers, linen, uniforms and other Housekeeping machinery and equipment.
• To be responsible for all “Lost & Found” items and to ensure they are store securely and logged correctly at all times.
• To interact and communicate with guests & colleagues’ in a courteous, friendly and honest manner at all times.
• To be fully aware of all hotel policies, procedure government rules and regulation and to maintain good relations with the police and other local authorities at all time.
• To monitor all display of information in all Housekeeping areas regularly and to ensure that they are up to date.

A Bachelor’s Degree (Minimum 8 years’ experience)

Diploma in Relative field (Minimum 10 years’ experience)

Skills and Knowledge required:

• Experience within a Housekeeping Manager role
• Excellent leadership and organizational skills
• Good communication and listening skills
• Proven experience of managing others