To ensure standardized, efficient, and compliant operations across all Workplace Services (WPS) functions, and to
strengthen process governance, monitoring, and continuous improvement initiatives within the organization.

• Develop, review, and maintain SOPs, workflows, and procedures for all services under WorkPlace Services
(WPS).
• Ensure standardization and compliance of processes across all locations and service areas.
• Coordinate and deliver process-related training and briefings to relevant team members.
• Conduct internal audits, compliance checks, and process reviews to ensure adherence to approved
procedures.
• Identify process gaps, risks, and non-compliance issues, and propose corrective and preventive actions.
• Drive process improvement, efficiency initiatives, and practical innovation within WPS operations.
• Support the implementation and execution of new or revised processes, SOPs, and work flow.
• Monitor process effectiveness and provide regular status updates and reports to management.
• Work closely with WPS operations teams and vendors to ensure consistent service quality and governance.

• Bachelor’s degree in Business Administration, Management, Industrial Engineering, or related field.
• Minimum 3–5 years of experience in process management, operations, or workplace services.
• Proven experience in developing, implementing, and monitoring SOPs, workflows, and compliance processes.
• Strong knowledge of process management, operational governance, and compliance standards.
• Proficiency in workflow tools, documentation software, and reporting tools (e.g., MS Office, process
management software).