Job Summary: The Restaurant Supervisor is responsible for overseeing the daily operations of the restaurant as well as catering service to ensure smooth service, high-quality customer experience, and efficient team performance. This role involves supervising staff, handling customer issues, maintaining hygiene and safety standards, and supporting the management in achieving financial and operational goals. Job Description Supervise and coordinate the activities of restaurant staff, including servers, hosts, and kitchen staff. Ensure excellent customer service is consistently delivered and handle guest complaints promptly and professionally. Monitor food and beverage quality, presentation, and service standards. Assist with training, coaching, and evaluating staff performance. Manage staff scheduling and ensure adequate coverage during peak and non-peak hours. Ensure the restaurant complies with health, safety, and sanitation regulations. Assist in inventory management, stock ordering, and cost control measures. Monitor daily sales, cash handling procedures, and report discrepancies if any. Support the Restaurant Manager in implementing promotional activities and special events. Ensure that all equipment is functioning properly and report maintenance issues. Maintain a clean, organized, and professional work environment.
MAJOR DUTIES & RESPONSIBILITIES • Identify new business opportunities through market research, networking, and outreach (calls, emails, social platforms). • Generate leads, qualify prospects, and maintain a healthy sales pipeline. • Arrange business meetings with prospective clients. • Promote the company’s products/services addressing customer objectives. • Prepare and deliver appropriate presentations on products/services. • Collaborate with the marketing and product teams to align strategies. • Negotiate contracts and close deals to meet revenue targets. • Build long-term relationships with new and existing customers. • Maintain CRM systems to track sales activities and pipeline progress. • Represent the company at trade exhibitions, events, and conferences when required.
Maintain and update accurate records of office inventory, supplies, and equipment. Conduct regular stock checks and reconcile with system records. Monitor usage levels and initiate timely replenishment of office supplies. Coordinate with vendors for purchasing and delivery of office materials. Ensure proper storage, labeling, and issuance of inventory items. Support fixed asset management by recording, tagging, and tracking company assets. Prepare monthly/quarterly inventory reports for management review. Work closely with HR & Admin team to ensure adequate resources for office operations. Maintain compliance with company policies and audit requirements. Assist in general administrative tasks as assigned. Assist HR team in maintaining employee files and records. Support in preparing attendance reports, leave tracking, and related documentation. Provide logistical support for recruitment activities (e.g., preparing vacancy job announcements, interview arrangements). Help organize company events, meetings, and training sessions. Coordinate with employees regarding HR-related requests and office resources.