Oversee service calls and implementation in time. Prepare spare part purchasing order for aftersales service. Consult expense budget should be align with sold out quantity and warranty policy. Oversee the actual expense and risk. Set up internal service teams’ number due to area requirement and delegate job to the teams. Oversee customer service and technology solutions by closely working with suppliers, internal teams (Sales, procurement and logistics teams) and technicians. Build the compliance of the standards in the repairs and ensuring a good customer feedback and satisfaction. Provide Technical knowledge sharing to internal and service network and attend technician seminars. Continue to improve the Service policy, systems and processes base on product nature and supplier agreement. Focus on product quality and product development, service network improvement, call center management, spare part support. Report directly to Head of Operation in weekly, monthly and annual.
Administering disaster recovery plans to ensure that data is backed up and can be restored in case of failure. Installing operating systems on computers, testing them for errors, and backing them up regularly. Maintaining computer equipment by replacing or upgrading components as needed. Installing update patches to fix security vulnerabilities in computer systems. Configuring new systems for installation based on specifications from clients or other IT professionals. Installing and maintaining computer networks, including printers and other peripherals. Troubleshooting problems with existing systems and implementing solutions to fix them. Monitoring computer, server performance and capacity to ensure that it meets client needs. Update the technical documentation. Monitor and maintenance of office CCTV systems. Report to IT Manager.
Strong leadership and team management abilities. Strategic thinking and the ability to align logistics with organizational goals. Analytical skills for data-driven decision-making and problem-solving. Excellent communication and negotiation skills. Proficiency in logistics software, TMS, WMS, and related tools. Financial acumen for cost-effective operations. Time management and organizational skills for managing complex logistics projects. Adaptability to industry trends and technological advancements. Regulatory and compliance knowledge in logistics.