The Hotel Manager is also required to assist in the preparation of the annual budgeting and monthly forecasting processes. Key accountability The Hotel Manager is responsible for achieving optimal guest satisfaction and a good working environment to attain all set objectives. To achieve this, the Hotel Manager should run the hotel in accordance with the Standard Operating Procedures and Policies as set out by the company. The Hotel Manager shall see to the implementation of optimal and attractive products and services required to address the hotel’s target groups, based on pre-agreed marketing plans and budgets. The Hotel Manager shall ensure the correct production and distribution of information and promotion materials as agreed to. Guard the efficiency productivity and the company results: Manage the various Department Heads Implement the SOPs optimally in the hotel and act as a flag ship establishment for the brand. Other tasks Handling complaints, in the last resort. Other reliable to the above mentioned, tasks in order of the executive, Handing over opinions and beliefs, decisions etc. to the executives; Leading various internal and external meetings. Supervise the fulfillment of the regulations of the employment Legalization, Occupational Health & Safety Act, fire regulations and other legal requirements Correct use of Company’s corporate identity. Maintain contacts with public authorities. Developing improvement actions, carry out costs savings. Guard/ controlling of cost price. Responsible for maximizing revenues and flow through to GOP to meet. Responsible for preparation of property budget and forecasts. Manages labor standards and property level expenses to achieve maximum flow through to the bottom line profit. Participates and monitors monthly inventory of supplies and equipment. Ensures purchases made are within the budget and by approved vendors as per KMA Hotel policies. Excellent revenue management skills with experience of budgets, P&L’s and forecasting. Working with colleagues to share skills, knowledge, resources and networks. Highly focused, have excellent communication skills, be motivated and professional in appearance and presentation.
Participates in the selection of front office personnel. Trains, cross trains, and retains and front office personnel in accordance with Hampton and Crown standards. Schedule the front office staff in accordance with budget guidelines and through the direction of the Senior Management. Supervises workloads during shifts. Evaluated the job performance of each front office employees. Maintains working relationships and communicated with all departments. Maintains master and floor level key control. Verifies that accurate rooms status information in maintained and properly communicated. Resolves guest related problems quickly, efficiently and courteously. Updates group information to include the maintenance and preparations of any group requirements and relays that information to appropriate personnel. Reviews and completed credit limit report. Works within the allotted budget for the front office. Received information from the previous shift manager and passes on additional details to the oncoming shift or manager. Checks cashiers in and out and verifies banks and deposit at the end of each shift. Enforces all cash handling and credit policies including incoming check policies and procedures. Conducts regularly schedule meetings of front office personnel. Uphold the hotels’ commitment to hospitality.
Installing, troubleshooting, configuring and supporting network equipment including routers, proxy servers, switches, WAN accelerators, DNS and DHCP. Support deployment, inspecting, monitoring enterprise networks daily. Support installations, configuring firewalls, Wireless AP, routing and switching to maximize network efficiency and security. Support implementing new network solutions as assigned. Support network analysis using wireless, Ethernet, TCP/IP diagnostics tools. Support in small and medium scale network deployment projects. Support in managing system backups and network security protocols. Support end-users on site or remotely. Network connection troubleshooting. Wireless Access Point Setup. Intermediate networking: VPN install from config, internet static/dynamic. Responding to network alerts and hardware malfunctions. Diagnosing and troubleshooting network errors. Diagnosing and troubleshooting network errors. Email and FTP setup and configuration Wi-Fi for users. Domain setup and domain account configurations. Tracking and documenting network issues and compiling incident reports. Performing regular checks on network hardware and software. Participate with subcontractors involved with network installations for structural cabling, AP and antenna installations. Reporting network status to key stakeholders. Responding to user requests and providing network training.