• Participates in the selection of front office personnel.
• Trains, cross trains, and retains and front office personnel in accordance with Hampton and Crown standards.
• Schedule the front office staff in accordance with budget guidelines and through the direction of the Senior Management.
• Supervises workloads during shifts.
• Evaluated the job performance of each front office employees.
• Maintains working relationships and communicated with all departments.
• Maintains master and floor level key control.
• Verifies that accurate rooms status information in maintained and properly communicated.
• Resolves guest related problems quickly, efficiently and courteously.
• Updates group information to include the maintenance and preparations of any group requirements and relays that information to appropriate personnel.
• Reviews and completed credit limit report.
• Works within the allotted budget for the front office.
• Received information from the previous shift manager and passes on additional details to the oncoming shift or manager.
• Checks cashiers in and out and verifies banks and deposit at the end of each shift.
• Enforces all cash handling and credit policies including incoming check policies and procedures.
• Conducts regularly schedule meetings of front office personnel.
• Uphold the hotels’ commitment to hospitality.

Education and/or Experience:

• A university degree in hotel management or a related field preferred. Minimum Five years as Managerial Role in HOTEL Industry with related experience and/or training; or equivalent combination of education and experience.
• Good leadership and problem-solving skills
• Good interpersonal communication skills and cooperation with internal/external staff
• Good negotiation skills and constructive approach
• Service-oriented, attention to details and observant
• Strong sense of commitment & urgency to meet tight deadlines