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Ooredoo Myanmar

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We are on a mission to empower customers across our global footprint to access and enjoy the best of the Internet in a way that is personal and unique to them. We continue to invest in our networks to ensure seamless connectivity that caters to our customers’ growing digital needs. We are working as a real digital enabler across our markets and our aspiration is to help people simplify their lives and enjoy exciting and rewarding digital experiences.
About
Jobs13
Awards
About Ooredoo Myanmar

Employer Details

  • Type: Direct Employer
  • Industry: Telecommunications
  • No. Employees: 501 to 1000

Address

Myanmar Centre Tower 1 192, Kaba Aye Pagoda Road, Bahan Township, Yangon, Myanmar.,ရန်ကုန်တိုင်း, Myanmar

Company vision and mission

We are on a mission to empower customers across our global footprint to access and enjoy the best of the Internet in a way that is personal and unique to them.

We continue to invest in our networks to ensure seamless connectivity that caters to our customers’ growing digital needs.

We are working as a real digital enabler across our markets and our aspiration is to help people simplify their lives and enjoy exciting and rewarding digital experiences.

ကၽြန္ေတာ္တို႔ ဘာေတြလုပ္သလဲ

Ooredoo, the mobile telecom operator bringing crystal clear voice calls and fast internet to Myanmar, announced the availability of its life-enriching services in August 2014. In June 2013 Ooredoo was awarded a license to operate in Myanmar. Ooredoo launched the first 4G experience in Myanmar in May 2016.

Ooredoo Myanmar offers a wide range of life-enriching, exciting and customer-friendly mobile communication services through its next generation network. These services provide a platform for human growth and empowerment and are designed to help people achieve their full potential and businesses run more efficiently. Our commitment is “Enriching people’s lives” and we are passionate about the ability of our technology to enable human growth in the communities we operate in. We are a community-focused business so we have a responsibility to our customers to help contribute to the social and economic development of the communities we operate within.

သင္ဘာလို႔ ကၽြန္ေတာ္တို႔နဲ႔ ပူးေပါင္းသင့္တာလဲ

Our employees are our priority #1 and everything we do has a focus on their development, engagement and wellbeing. We maintain a strong focus on fairness and respect which is guided by our Brand Values of “Caring”, “Connecting” and “Challenging”.

Our workplace and culture

Our corporate culture is largely influenced by a strong team spirit as well as a fun working environment for our young and dynamic workforce. We are the first and only company in Myanmar certified as Great Place To Work®.
Testimonials

Wynn Yee Mon

Financial Controller

“I have been working in Ooredoo since 9 years back and it’s truly grateful for me experiencing with strong culture of team work, treating everyone with dignity and respect at all levels of the organization. Ooredoo Myanmar is “Certified Great Place To Work” and focusing on our professional development and so please grab this opportunities to join us”

Aung Myint Myat

Regional Business Head (Southern Myanmar 2)

I have been a fruitful career for 8 years with Ooredoo so far and must admit, it is certainly a great place to work. Ooredoo is a company that offers you diverse professional experience. If you are looking for your career development, professional skills, and enjoyable experiences of telecom industry, come and join us!

If you haven't found a suitable job, submit a General Application and recruiters at this company will keep your CV for future review!

All Ooredoo Myanmar Jobs
Purpose : The primary expert on technical and business aspects of Digital & Enterprise solution in the ICT team, providing strategic guidance and tactical support to Ooredoo. This role will work closely with ICT Planning and Operations Senior Manager/ Director and domain experts to promote best practice, sharing expertise and promoting target architecture in the Digital & enterprise solutions domain Responsibilities : Development and Maintaining the Enterprise Solutions Domain Roadmap Define architectural and infrastructural requirement of Digital, Enterprise & Data Center solutions domain Directs and facilitates the development of an overall strategy for the Digital & Enterprise solutions and leads its effective implementation Contribute to Technology Department strategic roadmap, support business planning exercise & future growth business area Ensure short-term & long-term Enterprise related solutions forecasting Provides a single point of contact for all issues relating to Digital & Enterprise solutions Development of Digital & Channel domains best practice and procedures Process owner for ICT Digital, Enterprise & Data Center solutions Promote business effectiveness of Digital & Enterprise solutions, Data Center Business domain in the company Participate with wide synergy and harmonization initiatives in Digital & Enterprise solutions Domains Training, mentoring, development of experts, in Enterprise solutions domains and teams Key Performance Indicators: Virtual Data Center Business Domain growth Digital & Enterprise Initiatives with efficient solutions Enterprise related solutions enhancements Design and Mitigation of BCP
Purpose : The Coordinator and Administrator provides administrative support to regional sales teams and acts as a liaison between regional teams and head office on a variety of logistical and clerical matters. This position is also in charge of daily reporting and coordination with Finance to process reimbursements and allowance payments. ROLE ACCOUNTABLITIES Data Collection & Reporting Collect and analyze daily sales data extracted from various systems by Reporting department and circulate reports with Regional Business Head (RBH), Regional Sales Head (RSH) and Territory Sales Executives (TSE) Coordinate with Area Sales Manager (ASM), Territory Sales Executive (TSE) to collect data and generate sales and project reports Prepare ad-hoc reports as requested by department management Request to Pay Process Support Collect details from TSEs on motorbike list and coordinate with finance to process transportation allowance payments Verify fleet assignments, collect vehicle mileage usage and process allowances and reimbursements in coordination with finance Submit travel request forms on behalf of ASMs / TSEs and coordinate with finance department to process reimbursements Monitor and follow up on pending expense reimbursements for resigned employees Manage petty cash and floats for the region Administrative and System Support for Field Staff Notify Facilities team of travel arrangement requirements for regional teams Support TSEs with logistics lost / damaged / dead SIM card numbers in coordination with 3rd party IT Verify and update mapping of dealers and distributors in the Distributor Management System (DTS) Provide system troubleshooting support for field staff and distributors on issues with DTS Assist in ad-hoc projects in coordination with other departments Request IT to do SIM swap process Escalate any regional network issues to the network team and follow up until the issue solved Arrange all requirements for regional training/meeting/dinner Handle promoter (market/SPO/In shop) projects for region and coordinate with regional and central team This position is only for Myanmar Nations.
Purpose : To take responsible for demand management and delivery. It involves working closely with subject-matter experts from Technology and business units to satisfy and meet their requirements. Lead and responsible for end-to-end demand management and delivery ICT strategic roadmap by aligning with Business Roadmaps Business Analysis and lead the technical/special matter experts to drive the delivery Processes and governance such as Software Development Life Cycle (SDLC), Change Management process, release planning & management, Service Delivery, Agile Methodology by using Scrum for digital & fast track micro services delivery and app factory deliverables Budget execution and budget controls by aligning with roadmap deliverables. Project management and portfolio across the ICT domains Strategic planning and execution Digital and Channels transformation delivery Effective delivery timeline on decent quality product within shortest timeline. (Time to market) Automation & digitization roadmap and delivery Develop quality RFI, RFP and vendor evaluating document to ensure tendering process. Vendor management & governance on SLA of deliverable digital products. ADM cost ownership and tidily control on development cost on ICT products and deliverables Ensure 360-degree assessment along with effective solutions for entire ICT eco-system. Execute ICT Project related contracts & vendor contracts, vendor evaluation and Tender management as tech SPOC. Quality assurance, execution, and governance of ICT products and deliverables. Manage risks and internal controls related to all the deliveries and audit compliance. Lead and drive the ICT related demands internal as well as external for regulatory, PTD and other Opcos. People & Stakeholders Management not only to the internal team but also the vendors and all other cross functional business units to lead and drive the results
"The purpose of this role is to maintain consistency and effectiveness in the employer brand, fostering positive perceptions both internally and externally, driving employee engagement, and implementing strategies to attract, retain, and engage employees while enhancing the organization's reputation as an employer of choice." Responsible to Develop and execute a robust employer branding strategy aligned with HR and business objectives and maintain the consistent of the employer brand messages. Develop and execute comprehensive plan for the employer branding approach throughout the employee life cycle. Collaborate with key stakeholders to Identify opportunity to strengthen employee value propositions and communicate the EVP throughout various digital channels. Work closely with internal stakeholders and external agencies to maintain a high standard of content generated for company website and other social media as Linkedin etc on a regular basis. Monitor and analyse the effectiveness of employer branding initiatives, campaigns and work for the improvement. Ensure the showcasing of innovation and best practice reflect on the organization’s culture, values and vision. Responsible to create employer branding content to position as the employer of choice and create positive perception of the company. Responsible to maintain relationship, overseeing and managing the vendors and agencies.
PURPOSE OF THE ROLE To achieve the monthly sales target within the assigned territory. ROLE ACCOUNTABILITIES • Responsible for visiting our Distributors within the assigned territories on a daily basis to support their needs. • Responsible to meet the monthly/weekly targets assigned by the management. • Visit dealer’s outlets to ensure all sales and operations systems are up, POS (Point of Sales) materials are displayed adequately, etc. • Help solve Distributors operation issues, incentive discrepancies, aging and customer’s complaint. • Responsible to prepare and submit weekly sales report to the Manager in a timely manner. • Train and educate Dealers on new products, promotions roadshows, and ground activities.
This is ICT Solution Architect under B2B & WholeSales Dept Lead evaluation of business and technical requirements, ensuring alignment across stakeholders for ICT products design, architecture, development, and partnerships Offer guidance on ICT Product's solution architecture, design, development, and testing Review and adjust project direction and artifacts for maintainable solutions Proactively manage and resolve risk areas Troubleshoot key customer implementation issues for successful resolution Build relationships with internal/external partners and contribute to broader business goals Contribute actively to commerce practice knowledge and resource base Identify opportunities for continuous process improvement in project delivery
Purpose : This position is responsible for preparing High Level Design and Low Level Design for this network and ensuring design plans are accurately executed by vendors. This position is also responsible for optimization and service assurance of existing networks on top of the new services and new designs. Transport Network Design and Planning Develop the MW Budgets consistent with the Business Plans for the rolling out of new Networks across the region Design the MW infrastructure to support the overall Network Roll Out Plan for new territories Identify and deploy suitable MW Systems to support the stated business objectives Manage prepare purchase request and follow purchase orders with procurements. Maintain track for HW/SW/services inventory. Order upgrade as per NEs and links utilization (around 70-80%) Define Proof of concept for new technology and inter-operability test scope for vendors. Align MW plan with RAN, IP, fibre and DWDM team. Analysis for sites shutdown, relocation, sites prioritization for OPEX saving Prepare MW BoQ on annual, quarter basis, and get approval from OG. Coordinate with operation team for ad hoc operational issue Monitoring and approving MW equipment inbound/outbound process at OML WHs Maintain and update MW database file Act as point of contact for end-to-end new rollout site integration (In house) Take Actions in case of any design changes/modification required Performing feasibility check of connectivity and capacity in MW network for traffic demand analysis of both fixed and mobile Introduce & initiate the new solutions/ product to be up to date with Latest Technology Manage and control progress of assigned project according to project plan. Transport Network Monitoring & Optimization Regular Scanning and Monitoring the Live Network Audit network resiliency and propose solutions for unprotected traffic. Monitor links utilization and trigger upgrade as per agreed utilization (70 – 80%) Preparing the capacity upgrade solution with high level budget. Respond to ad-hoc troubleshooting support requests in case of major outage. Assist with network capacity forecasting on expected usage and demand Database maintenance with GIS tools (Pathloss and MapInfo). Regular monitoring the report from MS team by using Power Automate. Visual report creating with Power BI Tool. Prepare and release the WO & HLD for the operational requirement. Vendor Management Support procurement and legal team during RFP and vendor selection process, providing input on technical scope of work, KPIs, and SLAs for vendor contracts and agreements. Follow up on Purchase Requests (PR) and Purchase Orders (PO) with procurement team to be released in time. Supporting all MW Related Project acceptance and RFP documents validation.
Purpose : The role of the Contact Centre Senior Manager is to execute the vision for the operation insuring the Contact Centre meets customer and organization needs. Strategy & Planning • Setting up departmental Strategy and Goal statement. Continuously implement, improve the department’s strategy, goal statement and objectives. • Never lose focus on to achieve the overall corporate strategic objective from Customer Experience perspective. • Be involved in the setting of strategic departmental organizational structure. • Responsible for budgeting and manpower dimensioning. • Well verse with OML policy and processes. • Responsible for developing, alteration of Customer Experience policy and processes. • Responsible and ensuring the compliance of the department’s policy and processes. • Well verse with departmental, corporate Emergency Management, Enterprise Risk Management, and compliances. Leadership & Management • Be brand advocacy, be role model, Sound decision making, wisely use of delegation of authority, embrace professional work ethic and Code of Conduct. • Stakeholder engagement (internal/external/Ooredoo Group) • Team engagement (Direct, functional). • Voice of Employee Management. • Promote employee relations, motivation, and engagement. • Customer relations & complaint management. • Adopt change Management. • 24/7 Operations & Management. Operations Management • Manage multi-channel Contact Center operations including Inbound, Outbound (Sales, service, research), Social/Digital, Self-service channels, complaint management and 2nd tier call resolution, sale support call Centre…etc. • Effectively manage 24/7 Operations. • Manage Voice of Customer. • Ensure service quality and associate risk management. Day to day work force management, knowledge management, Service quality audit, training, and developments. • Drive Key Performance Indicators (SLA, AHT, ASA, FCR, Abandoned call, social channel intervention, after call/intervention CSAT. • Manage attrition, ensuring resource management with proper talent pool. Sizing, selection and hiring. • Train, supervise, evaluate, and develop the Contact Centre team in addition to providing effective mentoring and continuous feedback on their job performance.
Purpose : The Head of Products & Services for M-Pitesan is responsible for all commercial aspects, both in terms of strategy development, profitability & revenue growth. Role Accountabilities Conduct market research and closely monitor the latest worldwide and local MFS innovations and trends. In collaboration with Market Intelligence, understand current customer behaviour, needs & and demands. Receive customer feedback. Benchmark competitor offerings, and propose changes to M-Pitesan products & pricing whereas deemed necessary based on these data points. Based on Local & global market dynamics, competitor offers & customer feedback: define actions & initiatives, and adapt commercial strategy if required Develop the commercial strategy (including transaction, customer and revenue targets), with buy-in from all stakeholders, including senior management. Execution of the commercial strategy, defining the product roadmap. Segment the M-Pitesan customer base, to tailor products, promotions and marketing for each customer segment Define the right Customer Value Propositions for the right customer segment. Define and implement a 360 degrees market strategy, effectively including all available channels. Coordinate all new product launches, ensuring a seamless 360 degrees rollout. Reach out to relevant potential partners (such as banks, merchants, …), and create partnerships that bring growth to M-Pitesan Platform partner management and innovation: ensure a continuous & seamless performance of our MFS platform; and in addition implement the latest state-of-the-art features & functionalities, all in close collaboration with our platform partner Profitability: determine the right pricing, fees and monetization strategy Drive revenue across all available channels (DCB, OTC, merchants, …) Define Go-to-Market strategy for all new product launches, and coordinate the launch across all channels . Work closely with all internal stakeholders (finance, IT, customer experience, marketing communications, sales & distribution, etc.) to ensure the Go-to-Market strategy is executed excellently Product Life Cycle Management: product ideation, define the product roadmap, manage product development and launch plan; all in line with the commercial strategy Create marketing plans to grow adoption & drive revenue Support the sales team with all required deliverables to effectively communicate the Customer Value Proposition of M-Pitesan to prospects Budget management for all marketing & promotional activities, ensuring positive return on investment Innovation: identifying and implementing innovation, in terms of products, promotions, features & services, … Customer acquisition: define & execute strategy to drive user adoption Customer retention: define & execute strategy Compliance: ensure all M-Pitesan products & services are adhering to all legal & regulatory requirements, in alignment with legal & regulatory teams Financial performance reporting & monitoring: revenue, transactions, unique transacting customers, daily & monthly active users, profitability, etc. Manage M-Pitesan team members: ensuring their growth & development, setting clear objectives, support & mentor to achieve all milestones
Ooredoo Myanmar Awards